Don't ever try extending a Hertz rental car..
I rented a car for six days in Key West Florida. My return trip home was delayed due for 2 days due to a snow storm. I wanted to extend my rental by two days. I was quoted a price of $390 for two days online which more than my 6 days rental. I called Hertz customer service 4 times. I got hung up on once and the other two agents could not explain why the cost of the car was so much. One agent said it was due to insurance on the car which I had not taken on the initial rental. Horrible customer service. I went online and got a nice car from enterprise for less than half of what Hertz had quoted me. I have never had a good experience with Hertz and will avoid using them again.
C Lebano
By far the worst company you can deal…
By far the worst company you can deal with, I have a refund that was supposed to be processed and going into 90 days still no refund, I've called them numerous times and I get the same answer each and everytime 7-10 days but refund is never done. Stay away !
Alan Onguner
Worst experience
Worst experience, just stay away from this company. When we collected the car the front desk was rude. We waited 2 hours while an alarm deafened everyone. No help provided. I am not from USA and made a mistake, thought my car had to go back 26/02 however it was meant to go back on the 2/03. I phones for 3 hours, no one answers the phone. When I phoned another number for Hertz they said they cannot help me. I am still owed 4 days but they will not help you if you made a mistake. Simply disgusted!!You sent a reply, which does not help at all. A mistake was made and your company wont even help your customer. WE PAID UNTIL THE 02 of MARCH and no one can help us. IT WAS A MISTAKE!!! If you really wanted to help you would not sent an auto reply, you would have gotten someone to phone us.
Maullen Howse
The manager is unprofessional and is a…
The manager is unprofessional and is a liar location rivers ave they try to take multiple transactions off my card but unable because my card was locked so she put me on do not rent
Candice Rive
NEGATIVE stars: AWFUL
NEGATIVE stars. SNA and ALL Hertz.Gold, Presidents circle membership.Reserved car 4 weeks in advance with arrival and flight info.Arrived to find 14 people in Gold Pick up line.went inside to try to expedite. Only after going through all the paperwork inside (why?? you have my Hertz gold account info, reservation made well in advance), after counter person disappeared for 15 mins, did he tell me that there are no cars, I would have to wait 20 mins until they could bring one up. I'm now 30 mins and counting past the scheduled pickup time, and late for a critical meeting (purpose of the trip). Manager offered no help - "you can go get an uber if you don't want to wait". Tried contacting Hertz "customer service". What a JOKE. No one is home, the bots are 0 help.WHY DIDN"T YOU NOTIFY CUSTOMERS THAT you had NO CARS - if i'd known this getting off my inbound flight, i would have gone straight to UBER and NOT MISSED a critical meeting. YOU FAIL HERTZ!
farmel
AVOID HERTZ AT ALL EXPENSE
AVOID HERTZ AT ALL EXPENSE. If my employer did not require me to use Hertz, I’d avoid Hertz at all expense. Over a span of 4 hours, today, and many times previously, I tried to cancel a reservation, and despite being a top tier loyalty Hertz #1 Club member, Hertz would not allow me to cancel the reservation (for no legitimate reason). I spent 4 hours, 4 hours! on the phone with Hertz, and I could not get past the BOT, who provided me with all the wrong information, it said my last name was (1) Driver, and (2) Last Name. I, repeatedly, attempted to talk to a live agent, repeatedly my calls were disconnected by Hertz, it was as if Hertz was trying to ditch my call. Then I went to the website to cancel my reservation, for the same day as my call, and the website said that it was too late to cancel my reservation. Really? Finally, I made it to a Live Agent, guess where, in, of all places the Filipines, the deplorable customer service epicenter of the world. I have run into similar encounters with Hertz, repeatedly, over the past several years. This was not a one-off, just an example of Corporate Dysfunction, and no respect for customers. There is a cold place in hell for Hertz’ leadership.
Warren
Do not buy a car from them under any…
Do not buy a car from them under any circumstances. ESPECIALLY DREW GREVES. I was told I had a 1 year warranty on a car i purchased from them. I was told it would cost me $400 to fix some sensor cameras on my car. He’s a liar, a thief, a scammer. And I will indeed blast this everywhere. I’ve had the car under 2 months. He’s a sick disgusting liar. They deserve to go out of business and he deserves to be out of a job for lying and to me telling me the car is in perfect condition. I REPEAT, DO NOT BUY A CAR FROM THEM.He also lied and told me the car passed an inspection before selling it to me . MAJOR LIELocation: BEDFORD DALLAS TEXAS
Morgan Dawson
These people are the worst car rentals
These people are the worst car rentals. I had rented a car from hertz through AAA for 2 days and paid for it for a friend and paid 300$ for an suv.They didn't provide him with the car and charged him 800$ and gave the same car. I'm so sad that this happened and would never rent with them. Also want to warn others if planning to get rental from HERTZ.This happend at DFW Airport, Dallas.
manoj chowdary
Booked a Hertz PCO car that didn’t exist
As of today, still no refund of failed booking of Ford Explorer £299 or car wash reimbursement and trying to actually talk to a branch to find me a car without paying a deposit and a weeks rental in advance that gives no guarantee a car exists is impossible. On Thursday, 12th February, I booked an upgrade using one of Hertz PCO Rental offers for a Ford Explorer EV to be collected from Dartford on Monday, 16th February, as this vehicle would have cost me less than the dirty stained and damaged Polestar I am currently renting. I received an email confirming the order request; however, the collection location was incorrectly listed as Feltham rather than Dartford. I spoke with Sam from your call centre who amended the location to Dartford.Prior to collection, I attempted to telephone the Dartford branch to reconfirm my booking and collection time. My calls were not answered and on two occasions the receiver was lifted and immediately hung up.When I arrived at Dartford on Monday, 16th February, one hour before the agreed collection time, I was informed that there was no such vehicle available, either currently or in the o foreseeable future, and that no alternative larger vehicle was available at a similar price. This was after I had:- driven approximately 80 miles to reach Dartford,- paid to have my current vehicle thoroughly cleaned (despite having originally collected it from you in a filthy condition), and- charged the vehicle to 90%Instead, I was offered a worn 22-plate Kia Niro, which is entirely unsuitable compared to what I had booked. There was no offer of compensation, no discounted alternative deal, and no offer to extend my current Polestar rental on improved terms.As a result, I incurred a further 80 miles of unnecessary travel, wasted approximately six hours, and received no satisfactory assistance from either the Dartford branch or the online chat facility. As I rely on my vehicle for work and can only afford to take one day off per week, I had no option but to retain the current vehicle until I can secure an alternative elsewhere.Your advertised generous mileage allowances are effectively undermined by what I can only describe as disorganised and unreliable service, where customers are encouraged to “book now and pay now” but bookings are not honoured.I expect:1. Immediate confirmation of my outstanding £35 cleaning reimbursement2. A written explanation regarding the failed upgrade booking3. Details of what compensation you will offer for the inconvenience, wasted mileage, and time lostI have attached copies of: - my carwash invoice, from my previous email, as requested,- the Hertz checklist from my vehicle, and- my original email to Hertz on the 5th February.I look forward to your prompt response.
Ronald Steven Plews
Do not rent from Hertz
Rented a car from Geneva to get up to the French Alps.These guys will take money off you at exorbitant costs at any opportunity. Charges for crossing borders - yet noone even on the borders. tried to charge me €120 for some socks for snowy roads.And then annoyingly charged me €450 for a scuff mark on a wheel. I have no idea if it was done by me it was not noticeable when we left the car. I guess its their way to try to make you get max insurance next time. I will NEVER use Hertz again. Bunch of crooks.
Tom
Don't rent from Hertz
We traveled to S.D for a funeral. Checked price of rental when we made plane reservations. We were quoted $53 a day. We got a crappy car and paid $159 a day. We had no choice as it was a family funeral. Then there were all the extra fees. !5 min late resulted into another $53.
Marge Schnaufer
Never again Hertz
When picking up the rental car, there was an extremely long line, and the waiting time was completely unacceptable. Only two employees were present, and they did not convey any sense of efficiency. One disappeared several times for what felt like endless bathroom breaks, while the other was chatting with a customer as if they were sitting comfortably at a bar. Even after several waiting customers complained, nothing changed.Many travelers eventually decided to walk to Terminal A — quite a distance — yet it was still much faster than continuing to wait there.I was also particularly disappointed that I had explicitly booked a Buick because I specifically wanted to try that model. Instead, I was given a Hyundai Kona. The vehicle itself was in very good condition and almost new, but receiving a different model does not match the booked reservation.On a positive note, the return process was straightforward and quick.However, the pushy and almost aggressive sales tactics for additional extras during pickup were especially unpleasant. This approach feels intrusive and far from customer-oriented.For me, one thing is certain: never Hertz again.
John
Very bad customer service experience
Very bad customer service experience. I wait around 3 hours but still no proper response from staff. No clear information about car and no urgency from their side. Finally I leave without car which make me upset and waste my whole time.
Gloria Jackson
What went right?
What went right?I booked the car through AAA so that I could get the additional driver fee waived. They did not honor this or even know about it. I contacted customer service, which is run by AI, and useless. Eventually I got to a live agent that agreed that the fee should have been waived and to call back after check out. Additionally, the rental company placed an additional separate charge on my credit card without informing me or consent. I later was stuck out of town due to a snowstorm and attempted to extend my rental online. I got about 3 error messages, however, they charged my card and I ow have a additional pending charges on my card. I tried a different credit card and the same thing happened again. I am out of town, with limited access to funds and have $1000 in available credit unable to access. This is a HUGE inconvenience. When I called customer service to try and extend the rental and fix the problems, neither representative was able to help. The first person I spoke with attempted to charge my card $293 to extend until 2/25 but dropped the call. The second person I spoke with quoted me $395, this was 20 minutes after the other person hung up on me. I asked how the price went up so much and asked if she could honor the original rate and was told no. I changed the extension to later in the day on 2/23, which was my original return date. She told me it would be $253 to extend the rental for 8 hours. When I asked what the rate was, she put me on hold, then returned stating they would need an additional $200 deposit. I explained that they have already withdrawn $1000 in deposits between 2 credit cards. She then told me she couldn't extend the rental because I needed to use a different card. I asked her to make a note on the account documenting that they refused to accept payment for the extension and that I would not be able to return the rental on time due to a snowstorm. What a nightmare! AND I'm a gold member, which apparently means nothing.
HOPE baker
Charged €450 for a very light scratch…
Charged €450 for a very light scratch that was probably on the vehicle when collected, most likely occurred when it was being cleaned and at best could be described as wear and tear on the vehicle. I have the impression that Hertz will make a claim for damage if you do not purchase premium insurance from them. I will not hire from Hertz again
Mr McLain
Here’s a big shout out to Leondro at…
Here’s a big shout out to Leondro at SFO airport!! Leondro, thank you for making our trip even better and going out of your way to help us. You were helpful, professional yet funny and cool and your personality is awesome! Thank you for everything! Much appreciated!
Rebecca Scott
Hertz rental desk inside the Hyatt Regency Maui Resort and Spa (200 Nohea Kai Dr, Lahaina, HI 96761) — extremely disappointing experience.
Hertz rental desk inside the Hyatt Regency Maui Resort and Spa (200 Nohea Kai Dr, Lahaina, HI 96761) — extremely disappointing experience.I had a reservation for 2/15/26 at 8:00 AM (large SUV). I got in line at 7:55 AM with only one person ahead of me and still didn’t receive a vehicle until 8:31 AM because the only representative left the desk to “check the lot” for availability. When she returned, she said the vehicle class I reserved was not available and provided a non-comparable vehicle instead.The representative also stated the vehicle had not been cleaned and attempted to wipe sand/dust off with a cloth during the walk-around. She told me the vehicle was about half a tank of gas and said she “marked it in the system.” She did not—my paperwork reflected 100% fuel at pickup.I returned the vehicle the same day after driving 47 miles and was charged $52.79 for fuel, claiming 6.88 gallons were needed to return it to full. That is not plausible for 47 miles (the vehicle gets over 20 mpg), and it also ignores the fact the vehicle was not full when I received it. This looks like inaccurate fuel documentation at pickup, and I was billed for it.To make matters worse, I contacted Hertz support immediately after my red-eye back to Denver when I saw the fuel charge and have received no response after four business days. Phone support and live chat were no help either.Between the lack of the reserved vehicle class, the unclean car, the fuel discrepancy, and the lack of support afterward, this was an unacceptable experience. I’m requesting a full refund.
David Ricketts
who's responsible?
same day today (19th February 2025) someone driving a rental sedan from Hertz banged my car and caused damages that cost me more than $2000 to repair!he and i took photos of our DLs and although he believed i was responsible for the accident (i wasn't!) neither he nor Hertz have contacted me within the last year ...what does that mean? it means only one thing: that i wasn't the guilty party, right? i demand a refund of the costs i had to pay out of my pocket because my insurance company (AAA) refused to pay .... . .
dadautube
Go with anyone else
I've actually had several terrible experiences with Hertz. I received a rental certificate for $75 to use on my next visit, from the last time they left me stranded at an airport in FL. I attempted to use it recently for a reservation that they didn't fulfill. They gave me a reservation at a location that wasn't open at the time of the reservation. There was nothing that they could do for me until the following day. It was a one-day rental. I reached out to customer service several times just to receive the same "This is not the level of quality we intend to deliver." Subpar service is the only thing that I've ever gotten from them. What made it worse is that they charged my credit card for this event as if I were the no-show. It wasn't until my second outreach to customer service that they noted this and issued a refund. Awful, awful company to do business with.
Stephanie Parrish-Chester
Not honoring Rentcars reservations
We are referring to reservation voucher L42805128A1 from Rentcars for a Hertz vehicle rental from February 16-17, 2026, at Daytona Beach Airport, FL. This reservation included all insurance, an additional driver, and was fully prepaid. We arrived to pick up the vehicle at 1:30 PM, as the reservation time was 2:00 PM. After waiting approximately 15 minutes, we were informed that they were cleaning the vehicle and that we would have to wait. There were many other families there, who told us they had been waiting for over two hours. We were called around 3:20 PM, presented the voucher, and the Hertz representative tried to charge us an additional $80.00, even though the reservation was already paid for. He stated that we had selected insurance for the vehicle, that taxes were not included, and that they did not work with third parties. He also refused to honor the additional driver. After requesting a review of the voucher and calling who we believed to be the supervisor, we had to pay an additional $15.70 to receive the car, but they refused to include the additional driver. It's also worth mentioning that although we received the car almost an hour and a half late, the return time remained 2:00 PM. If you arrive late to pick up or return the vehicle, you are penalized, but if they fail, it doesn't matter.We have used Rentcars for our car rentals on numerous occasions for several years, and this is the first time we have had this type of problem with a company, as they have always honored all the services included in the reservation. If Hertz is not going to honor these agreements, it should not be listed as an option on the Rentcars website. We have three reservations with them through Rentcars for future trips, but given this unpleasant situation and the treatment we received, we are going to change them to use the services of other rental companies.We request that this case be reviewed and that we be informed of what happened.
Maria Fernandez
