Satisfaction
Good communication, accuracy in the understanding, perfect timing for the shipment, a full success
Louis Rondot
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Customer Reviews
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60 reviews
Problems again
Problems again. After my last review and the excellent repair work by Fijn-Fietsen.nl in March 2025, it happened again in November 2025. The electric assistance no longer works properly in any mode. Only the "turbo button" works properly. It's unusable to ride. The app is useless. When I turn on the bike and the app, I get no battery indication. I can then turn the lights off, but they won't turn them back on. For everything to work, I have to restart both four or five times. Moreover, the app is still incomplete. Several options still don't work after almost a year. This makes the bike too expensive and too prone to malfunctions. On December 2nd, the bike goes back to Nijmegen. I'm curious how much it will cost this time. I'll keep you updated.
Mickel Van Munster
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I requested assistance but received no…
I requested assistance but received no response. There is no phone number to call. I intend to sell to both of my Go Cycles. I wish I had not wasted 9k pounds to buy them. TERRIBLE CUSTOMER SERVICE Customer service may not Seem like a significant issue. That's perhaps because you've never owned a go cycle. In order to use the gocychle you have to register it via cell phone which is like a key to the bike. (Don't get a new phone and don't sell the bike.) If you use the for a preset distancecertain it will shut off unless you update registration. I tried for several hours to reset registration with no success. I was eventually blocked from making additional attempts. I do not live in an area where there is a gocycle service shop it is hundreds of miles away. Therefore taking the bike to a go cycle shop was not practice. Local bike shops are not go cycle authorized. The local shop I took my bike to tried to make the corrections but was also unsuccessful.If you want to use your go cycle and it has shut off you will try to obtain assistance directly from go cycle. There is no phone number to call. If you open a service request you will receive automated responses and be directed to Service Messages. If the service message don't resolve your issue you will have wait until you received an additional electronic response. I am now on my 3rd day of waiting and cannot use the go cycle. While some of the features of the go cycle may compel purchase, as it did for me, I bought 4 of the model 4Gi. (Two for me and two for a friend.) The catchy features do not offset dependability and the inability of having local service on the bike.There are a lot of options and I wish I had purchased elsewhere.I hope this review is helpful in making the decision to purchase this product. If you live close to a go cycle dealer and service shop then it may be reasonable to purchase the golf cycle otherwise you may wait for text message service from Go cycle. Think about your use and expectations before buying go cycle or other brand that may me serviced locally. Since this bike is more expensive than virtually any other electric bike on the market would it be reasonable to expect a human being be available to answer service questions? That question will likely not be part of your analysis until after you purchase the bike and realize that service is as integral to this product as buying a new super car.I hope this information helps.Curtis
Mr. CURTIS COULTER
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The manager in Athens Greece
The manager in Athens GreeceWent out of his way to help us.
Venetia Kontogouris
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Extensive issues with Gocycle gx
I’ve owned a second hand Gocycle GX that I purchased from the webshop for about two years now. During this time, the bike has had multiple major and minor malfunctions that required extensive repairs. It arrived with a tire that went flat in a day, a kickstand that broke on the first use, and malfunctioning electronics in the cockpit. After a month and a half, I had it repaired in a licensed gocycle repair shop that told me the battery had a molten pole due to damage in the interior of the bike. Fortunately I had it repaired by the official Gocycle headquarters in Amsterdam, free of charge. After that, the gear transmission broke during cycling, which was again repaired by Gocycle free of charge. A few months after that, the inner wiring required replacement. Because the bike had been pre-owned, and it happened 2 months after the 1 year warranty expired, initially Gocycle did not want to replace it, and after I mentioned that even after warranty, one is entitled to a proper functioning product, they stopped replying. After I reported this to the European consumer center for issues regarding warranty/rights/support when dealing with companies, Gocycle again promised to repair this issue free of charge. It did take 6 months before this issue was settled. Because I received all receipts from the repairs, I could see how much I would have had to pay, if all the repairs would have been out of pocket. This would be €6500 for all these repairs, for a bike that was purchased for €2000. While I enjoy riding this bike, I feel the slogan of ‘best bike in the world’ is pretty misleading. I like the design of this bike, as well as the attention to detail, and supposed features that add to the longevity of the bike, including the enclosed chains, easy to remove wheels, and mostly inner wiring. However, my experience with Gocycle has not been the smoothest overall. Had none of this happened, I would have highly recommended this bike. Now, I’m not so sure.Update: the inner wirings have been repaired in Belgium(!!!) again free of charge, but only because of a complaint I made at the European consumer service. They tried to make me pay €700 for additional small repairs, which I refused. Two months after my I got it back, the motor stopped working. I do not recommend these bikes, period!
Aldo Spanjaard
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New app has ruined the experience.
I'm shocked that the 'new' app has regressed to the point that in looks as though I could have laid it out better in PowerPoint. There used to be a nice looking, informative dash which is gone, along with several functions and useful metrics that were shown in dash view. What a shame, will definitely not cinsider buying another one unless this is resolved quickly. I also made a large pledge on your recent crowdfund, which has since been paused. If it restarts at any point, rest assured that my investment will be cancelled. Regressing your user interface in the app has had severely negative effects on your customers' enjoyment of your product for no logical reason. Clearly not listening to us, it's plain to see all over the internet. Big shame.
Will Javani
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GoCycle
Updating from a previous negative review to positive based on the responses below. I’m not sure exactly what happened in reality but I’ve enough doubt now that I don’t think it’s fair to leave it up. My personal experience might not have had much to do with the company itself.
Rory McKenna
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Great bike but not perfect.
I’ll start by saying that I love the bike and am using it daily. My first gripe is the pedals. They have very little grip in German weather and feel cheap. Second is the emblem on the front is put on with an adhesive sticker and it came off. I put it back on and hopefully it stays. A little rubber piece on the bottom also came off and is now lost. Last is that for the money paid it would have been nice for the bike to have security built into the bike and app. I knew it wasn’t but it is a needed feature. Other than those things the bike is very nice.
Carmen Centennial
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A company who looks after it’s customers
The customer service i received by Keith at customer care was out of this world.My g4 was received on october 28th 2024 with an issue with the rear brake system.I was kept informed all the way by keith who was very patient with me as I suffer with mental health issues and try to deal with things myself.He was very kind and was able to resolve the problem after many emails.Not once did he get short with me,not like the bike shop where I originally purchased the bike from who where unfortunately very cold and blunt when i explained that i was having problems with the stress of receiving the bike with a problem after spending all that money on it.They did help to fix the bike and try to deal with the problem but when I opened up and said about my head being off track due to the logistics of it all I was told by the store owner I quote, “I’m not your doctor,and I’m not responsible for you”,the absolute opposite of how keith dealt with me.I was given options by keith to resolve the problem and he made the whole experience run smoothly.I have worked in the optical industry for over 30 years but had to retire early due to health problems in 2020.I find driving a car a struggle so purchased what i am told by gocycle is the best bike in the world.That statement is very true as the bike is an absolute joy to ride.One thing I will say to anybody thinking about purchasing one is that its best to purchase one from a dealer near to you or better still straight from gocycle themselves as this bike is like no other bike.I have been riding for over 40 years and i have some knowledge and maintenance abilities but i really need to stress that this bike is unique.The construction and parts are far too specialized for anyone apart from a trained gocycle technician to work on.I attempted to try and fix the initial problem myself and made a complete mess of the brake system.this has shown me just how special these bikes are and why they cost the amount they do.I highly recommend gocycle as a company and as a product because they have treated me with the utmost of respect and they have completely restored my confidence in their electric bicycle.I don’t normally do reviews but had to in this case because I have been blown away by the service keith has given me.I know that I am hard work to deal with but not once did keith make me feel like i was being a nuisance,he is an absolute credit to the company.
Nathan Ryan
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Terrible service no one to talk to no…
Terrible service no one to talk to no help online.Can't log in and can't do nothing about it
customer
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Basic spare parts disgracefully overpriced
Bike is really good quality, clearly well designed but Gocycle charges £800 for a replacement battery and 158 £ for a new charger. Greedy inflated prices they don't tell you when you buy the bike.
Shaun
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The bike is great, what about the assistance?
The bike is amazing, but what is it happening to customer service? Waiting for a reply since October 3rd. Missing my Gocycle, please help :)
Lorenzo
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the bike is really nice to ride
the bike is really nice to ride. i like the looks and style of it as well. however, i’ve bought an EX DEMO gocycle g4 and it appears to be still registered to its previous owner so i am unable to register it. Therefore i am unable to use the app. i’ve put in three inquiries for support but have not heard a response. i’ve put in this ticket number 257255 on Friday, November 20, 2024, this ticket number 257273 on Saturday, November 21, and this ticket number on Monday, November 22, 2024 but have heard nothing. i would like to be able to use the full functionality of the e-bike.
Lai Sae Lee
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Emily has been super helpful and…
Emily has been super helpful and efficient always responding quickly to my emails and doing her utmost to resolve my issues relating to my G4i motor and more recently to a spare part for my battery. Can't praise her highly enough. I wish she worked for me.
Andrew Rhodes
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Bad controller and connectivity tech The bike from a design and build…
The bike from a design and build quality perspective is good, however the application, the controller and the online support is rubbish. For starters i can not comprehend why in order to change modes on the bike you need to be the register owner and trying with any other device it doesn't work... what is the logic behind that.. also what is the readon behind the 9kph in order to get the motor assist. Even with the button pressed. If it is uphill with gearing it has it is almost impossible to get the motor on. The app crashes all the time and now the bike is locked on eco mode which too weak for anything. Also the the controller needs a reboot because the motor starts and stops on its own but it is impossible to find instructions online on how to perform it. The only thing I could find is an instruction saying to unplug the controller from the battery pack from underneath the bike, but for the gx there is nothing to unplug there.
Nik Kech
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I knew I was doing wrong but I dont regret it
purchased G4 three days ago and I knew I was doing wrong and gonna regret it by proceeding with the purchase when, after two and a half hours of trying the Techs. in the bike store still remained frustrated by no connection between the bike and the app. Now After two days of using the app it refuses to permit me signing in and wants me to set up another account.I Have email support twice and still await a response.FOLLOW UPMy problem has been resolved today the cause was my old phone font size set to zoom (so that I can see it) causing the app data to malfunction and code to bunch up on the page.All settled I am delighted with the bike and the after sales service thank you Tom and Gocycle
ALLAN
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Gocycle - good bikes but abysmal technology
UPDATESince writing my review I have received a long and helpful phone call from Gocycle's Head of Customer Support. He was frank about the problems with the new app, of which there appear to be a huge number. He told me, honestly. that he cannot say when will be able to connect but hopes that it will be by the end of the summer. In the meantime we are using the DS Speedometer and Odometer app which is free and provides current speed, average speed and distance travelled abd requires no data connection. It does not tell us how much battery we have left, however!I am sure that the Gocycle people are trying very hard to resolve all the problems. However, the old app was really good, easy to connect and worked well. This is the perfect example of 'if it ain't broke, don't fix it', a lesson technology folk are often very reluctant to learn!ORIGINAL REVIEWGocycle make great bikes. I have 4 of them. However, this years they have launched a new app and it is a disaster. We have tried it on 5 android phones. Occasionally we can connect but far more often not. When we do connect we can see how awful the new dashboard is compared to the old one! Frequently, on all 5 phones the app froze or the Connect button was dead. Gocycle tried to convince me that our problem is unique but you only have to read the reviews on the Play Store app to know that this is miles from the truth. Their customer support is hopeless. They may just be overwhelmed with complaints. At the end of the summer we are going to get rid of our bikes. We will probably take a big loss but I can't stand dealing with a company that carses so little about its customers.
yachtclub
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Fantastic bikes
Fantastic bikes, we love them. Not one problem that hasn't been sorted our very quickly. Great bike supported by a fantastic team.
David Miall
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The worst experience
The worst experience. Do not by from them . They are scammers. You are asking about the gram of my bike G4 which I can’t drive after folding hem out and everything is making noise and collapsing. The frame number is 925885. I sent you houndreds of emails and massages. No respond. Do u think you are going away believe me . I promised to bring you to the court. If that wil cost me a fortune. I copied every review and that you are delivering bad product.I will go after you. Are you not aware about your bad service. We should close this company before they scams other people in Europe. I’ll come in action next week and will contact the people who have been scammed also. As respond to your respond. The gearbox is not working and I don’t fabricate anything, why should I do If you have delivers a good product. My review is not the only bad review, all of them are negative. Therefore don’t hide behind responds with out action. If you are so clear about case you can refer to reparation or your dealer to check. You are scammer. If you want to solve, solve it practically not sending responds.
Mohamad Shamsi
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Very responsive
Very responsive
Lenny
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