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GenealogyBank is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 27, 2026.
These people are dream to work with. They respond right away to any questions or concerns. They listen well and resolved my issue within minutes. I would highly recommend them for any of your search help.
Mindy, took time to explain several questions I had. I have been a happy customer for many years.
Your representative, Renee, was great. She was clearly spoken, efficient, and friendly.
great customer service agent, fixed my problens, very friendly.
In my 12 years with GenealogyBank they have always been helpful, and that's why I have always recommended others in my genealogy group and historical society group to do join and do their research.
Associate was professional and knowledgeable.
Very helpful, friendly and patient with my questions. I was able to get the information I needed.
Answered my inquiries immediately
Fast and perfect service
Extremely happy with then service I received! Should I have questions or need help again, I hope I’m connected to Marilyn.
Great, well organized resource
The product wasn’t what I expected it would be and they offered a refund that processed without a hitch. I was asked if I wanted to edit my review after seeing how their team responded. I’m good with what I wrote, it wasn’t what I expected the product to be so I fixed the spelling error I noticed I made, again without a hitch. Great job! Thanks for the opportunity again.
The site is easy to use and has some articles that other newspaper sites don't have.
Karen was very patient in answering my questions (notice that is plural). She helped me understand and make a decision on how to proceed. It was so less stressful to have a real person to talk with, one who is trying to help me out. Big thank you to Karen.
Just to be clear. This transaction was a cancellation of an inadvertent renewal. Your CSR‘s were great to work with, and the refund was promptly applied with understanding.Thanks again for your prompt consideration and action.
A customer service person responded quickly and handled my question professionally.
Very helpful
Fast response each time and issues that needed to be resolved were done so quickly by your staff.
Mindy was terrific. - she helped me get signed up for the best places to help me do my reseach. Thank you, Mindy! -YOU'RE THE BEST!
Please read my earlier comment
According to TrustPlane, GenealogyBank has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/www-genealogybank-com
