Opportunity for improvement on customer service
I ordered groceries from PandaMart, but the main items in my order were cancelled while the rest of the order still proceeded. There was an option to replace items, but no clear option to cancel the entire order. The app provides inaccurate stock information, which is misleading. Customer service was unhelpful and kept directing me in circles without resolving the issue. Instead of addressing the root cause by ensuring merchants update their inventory accurately, they attributed it to system limitations. This experience was frustrating and disappointing.
ZY Chan
Delayed followed by cancellation!!
Order was submitted around 1230pm for a delivery scheduled for 0630pm.At 7pm, foodpanda app showed that order was delayed. At 730pm, it was cancelled by foodpanda citing difficulties in fulfulling its orders. This is not acceptable and this is not a dependable arrangement especially for a family with kids waiting to eat. There is no customer service to enquire with.
A
Fake promotions to clear stock
Pandamart promotions are just a scam to make you clear their stock for them and waste your money. Even support doesn't bother to help you, all they do is waste 15 minutes of your time by telling you to give them 2-3 minutes every 2-3 minutes until their timer runs out!Shameless behavior. They promoted a free cereal bowl with the purchase of 2x 450g boxes of cereal and don't deliver. The promotion itself is set as an item that users can cart and check out. Let it be known that the promotion item price is set to $999.99. Customer support mentions not having the items checked out therefore they will not do anything about it. Blatant false advertisement
ihate thisgame
First time I use Food Panda for food I…
First time I use Food Panda for food I paid abt $37 by credit card. I was waiting for the food I realised the app was not functioning well only later I received an email say the amount I paid is return it - $37 The services an app is preposterous. Desire wasted Phoenix Restaurants didn't call me to explain right now the app is not working... BD Big Disappointment. Food Panda should be replaced by Food Pariah. There is no human touch involved. BD!
Naleena / Keru
Ordered from a restaurant- the driver…
Ordered from a restaurant- the driver forgot the biggest part of my order. Actually we only got a small box with sauce and some pasta - an order of 11 items ended up being two items. Had chat with foodpanda - refund policy will only give me 50% money back. Was also in contact with the restaurant who verify that only a little part of the food was picked up. They even tried to get in touch with foodpanda. I am so amazed that this can be an option service when they treat their customers this way.
Sannie Gøtze
Most horrible company for food…
Most horrible company for food delivery. Late delivery, incomplete orders and the worst customer service. Please avoid using this platform.
Amanda Benson
Every single delivery takes more than…
Every single delivery takes more than an hour on average. What is wrong with food panda
Aaaaaaaaaaaaaa
Crooks!
Order was auto generated twice and the worst is the refund. There's 2 options, ...1. Cancelation + small print 'no Refund'2. Cancelation + small print 'Refund 'Who won't want their Refund? Yet customers service won't help with this blunder if you chose 1, app is writen deliberately for the confusion, sleazy. What the hell!
Amanda Qi Huang
Gift Card Balance Unusable, Support Non-Existent
I rarely write app reviews, but this is by far the WORST EXPERIENCE I’ve had with any app.I purchased a S$30 Foodpanda gift card via ShopBack, redeemed it successfully, and the app shows “Gift Card Balance: S$30.00” — yet the balance is completely unusable. PandaPay stays at S$0.00. The Gift Card Balance is supposed to be automatically added to PandaPay. And even if it's not supposed to be added, AT LEAST allow me to USE the GIFT CARD balance? But there is simply no OPTION to do so. Even when I asked other questions, they simply replied the same thing, till the point i'm QUESTIONING whether their LIVE AGENT is even human anymore, it's probably just an AI. I contacted two live agents. One ended the chat while I was following instructions. The other gave generic replies, and solved nothing. They just kept giving me replies to say that they will "contact the relevant team", but when I asked whether they will get back to me, they just said "they will contact the relevant team and improve their services." But what's the point of contacting the relevant team, if they are not planning to solve the issue and get back to me??? I have also reinstalled the app multiple times, tried different devices, waited days, and followed every troubleshooting step. I have now followed up THREE times via email and contact forms, and the only responses I’ve received are automated replies. No human support. No ownership. No resolution. This is a paid digital product that simply cannot be used, and Foodpanda has shown zero accountability. After years of using this app, this experience has completely destroyed my trust in the platform.Avoid gift cards on Foodpanda unless you’re prepared to lose your money.
Li
Generally
Generally, worst food delivery platform one could ever have. So much of fighting for for them by the Govt during pandemic, yet up till now, nothing improved. Hooligans, uncivilised individuals often contributes to all these negativity vibes. One such example was when one banging on my door, deliver food late, spilled food and WORSE...NOT DELIVER AT ALL WHEN I HAVE A HUNGRY CHILD AT HOME!!So...please close off your doors to this platform. Im very sure there will be other competitors. to the "abang" who said "Then people want to eat how?" when he become "HERO" talked to minister when the govt wanna ban the PMDs, so now what?! Your Foodpanda people also never do their due diligences. CLOSE DOWN FOODPANDA NOW!!
Khai “Khaisuke” Azhar
Worst customer service experience!!!
Worst customer service experience!!!My experience with Foodpanda today was honestly unbelievable in the worst way. I accidentally placed a pick-up order at the wrong location and reached out to support within 5 seconds, basically the moment I realized it. You would think helping with something that immediate would be simple. But no.I was assisted by Crystal, who was one of the most unprofessional and unhelpful agents I’ve ever encountered. She kept sending the same copy-paste responses, as if she wasn’t even reading what I was saying. Instead of actually checking the situation or offering a solution, she repeatedly insisted the order “cannot be cancelled,” even though it had just been placed and the app provided zero option to cancel.To make things worse, when I asked to speak to a manager, she replied that she is unable to transfer the chat due to system limitations. Honestly, for a major platform like Foodpanda, that excuse is incredibly disappointing. It felt like talking to someone who simply didn’t care at all.For an issue that could have been resolved in seconds, Foodpanda chose to make it a frustrating experience with no accountability, no flexibility, and no real support. Hugely disappointing.
Vhenz G.
Bad service...
After more than 30 minutes after I ordered, my order was cancelled. Apparently, I didn't give an appropriate address. But I gave the address of the hotel both when I ordered and in the chat with the délivery guy. This cancellation seems to me totally injustified and, moreover, I won't be refunded!!! I feel that I have been f..ked!!! I will NEVER EVER order again through foodpanda.sg!!!
Bergeron Stéphane
Well I have to say it's a very good app…
Well I have to say it's a very good app for doing groceries or for having a quick and delicious meal in rush. I have been using this app for 2 years and not even for once my order have been delayed and the food quality is good but sometimes food can be anything rather than good but still you can try it. 70% recommended from me not a must try but still enjoy it.
SYEDA HAIQA BUKHARI Syeda Haiq
Service delivery and recovery sucks big…
Service delivery and recovery sucks big time.
Brian Higgs
Useless company. No support for customers.
Useless company. Keeps extending the delivery time, despite it being clearly stated before placing the order. No live chat. No progress apart from the increasing delivery date and when cancellation was placed, no compensation. Requested for refund to be back to payment method, which was what was stated after cancellation was placed, but refund was provided back to the wallet.
Diyana Zailani
As usual
As usual. My food did not arrive at the time it supposedly should. Have to wait almost 2 hours then reach.
Don Sim
TERRIBLE SERVICE [LACK OF RIDERS]
I placed my food order at 5:40 p.m. and was told it would be ready by 6:40 p.m. Then the time was pushed to 7:40 p.m., and when I finally reached customer service—after a lot of difficulty—they wouldn’t let me cancel or pick up the order myself. Instead, they told me to wait until 8:20 p.m. That’s almost three hours of waiting for dinner for my kids!Absolutely TERRIBLE experience.
Miss Ho
Scam people money
I had a really disappointing experience with Foodpanda today. My order took more than an hour, and when I tried to cancel, the rider told me to contact customer service. I tried reaching out but couldn’t get any support. I even had to message on Instagram.In the end, the rider managed to contact customer support and cancel the order, but Foodpanda never informed me that the cancellation would be non-refundable. That should be communicated clearly before confirming the cancellation. Really unacceptable service, and I demand a full refund for this.
Lily Shan
Lousy company
Lousy company - the company is run by incompetent people who had zero experience of the working world.
Nicholas Tan
Disrespectful Customer Support Agents
Disrespectful Customer Support AgentsTerrible service from support agents. Agents left my chat when I was asking questions
Jerome Lim
