Never travel from Flexbus
I booked a **7:00 PM bus from Berlin to Luxembourg with FlixBus. I missed it. My fault. No excuses.But what happened next is entirely on them.I immediately contacted customer service and asked to be moved to the next available bus. Simple request. They refused. No flexibility. No support. Just a robotic “you have to pay again.” So I paid again. Full price. Twice for the same route.While booking the second ticket, the earliest available option shown was 2:00 AM. Fine. I booked it because I had no alternative.And then — magically — an 11:00 PM bus suddenly appeared on their website after I had already paid for the 2:00 AM one.So I called again.I explained clearly: when I booked, 2:00 AM was the earliest option. Now an 11:00 PM bus is visible. Can you adjust my ticket?Their answer? No.Their solution? Cancel your current booking, accept a pathetic 20% refund in the form of a voucher (not even real money), and then book the 11:00 PM bus again.Let’s break that down:I already paid for the first ticket.I paid again for the second ticket.Their system either hides availability or updates unpredictably.And their compensation is a 20% voucher?That’s not customer service. That’s exploitation disguised as policy.So I stuck with the 2:00 AM bus.I arrived at the station one hour early. It was between 1–5°C. Rain pouring. Middle of the night. No proper shelter. Nothing.And then the 2:00 AM bus was delayed by 35 minutes.Standing in freezing rain at 2:00 in the morning after paying twice for the same journey — that’s the “flexibility” you get.This wasn’t just inconvenient. It was cold, expensive, and completely avoidable if the company had even basic operational competence or minimal empathy.Rigid policies. Inconsistent booking visibility. Zero accountability. And a voucher as an insult on top.Pathetic experience. Never again.
MOHAMMAD UMAR FAROOQ ALI SIDDI
Terrible customer service
Local travel in Czechia. Boarded the bus at the initial stop, then driver says it's broken so can't depart so please disembark. No further communication, no options explained or offered. Refund declined by Flixbus because apparently after 1 hour the bus departed (by that time we already booked for the next Flixbus service). Terrible communication with AI generic responses, useless telephone customer line.
Brad
Very unhelpful and arrogant people - no customer service
What a useless and uneducated bunch of people who works there. Booked tickets, paid for seat reservations with 3 students included. (5 all up with 2 adults). Then the rude and very arrogant bus driver tells us the Australian uni and school student ids are not allowed. Went to the their customer service team in at the Florenc station (CZ), they can not tell me where it says the international student IDs are not allowed. (Because I checked before booking). Apparently the information is in Czech and not in English. No refunds, now have to do all the extra work to get refunds for the two trips. Never again ..
M G
Never again
Never again! We just lost $100 worth of bus tickets and missed the bus from Prague to Regensburg. The bus company refused to put us on the next bus, so we had to buy new tickets. The bus stop location on the boarding pass was only in Czech, making it difficult for non-Czech speakers to recognize it as an address, especially for someone taking the bus for the first time. Unfortunately, we ended up going to the wrong location.
Michael Sheng
They are consistently late
They are consistently late. Tomorrow my trip is 3.5 hours late, a step up from the usual 30-60 min. Congrats, flixbus, you've outdone yourselves yet again!
Anoni Mousse
Service 853 The driver is horrible
The driver is horrible! Flixbus 853 from Cesky Krumlov to Prague, 1600 service, 16/04/2025.Unprofessional and an irresponsible employee. On our way back from Prague from Cesky Krumlov, we were told by the driver that the 3 seats we bought (1A, 1B and 2B for a family of 2 adults and our 10 year old) tickets 1A and 1B are not suitable for a child. So I said does that mean my son has to sit on his own? His replied was... "That's not my problem!" How unprofessional is that??? Instead of offering us a solution!!! I have taken the photo of driver if Flixbus would like to know more! I am on the bus as I write this.
Stephanie
Horrible service
Horrible serviceOur bus was delayed again and again without any pre-warning. We got on the earliest bus (after waiting for an hour for it coming from nowhere) by paying over double the original price for we were heading for NY to engage sth. urgent. Flixbus didn't confess its terrible service, nor did it refund our money. To avoid trouble and being treated unfairly without any reason. Don't don't use it.
Wenyan Liang
BIG fat lies
I had a highly disappointing experience with FlixBus recently. Despite arriving at the station on time (with proof from my Uber receipt), the driver misinformed me and refused to let me board the bus. I showed him my booking confirmation, but he was more interested in having a vape than doing his job. This misinformation caused me to miss the coach that I was more than able to get on, which made me late for work and caused a huge disruption to my day.What made it worse is that when I contacted customer service, they refused to provide a refund or take any accountability, despite my clear evidence. They even falsely claimed that I arrived late, which is blatantly untrue. The lack of professionalism from both the driver and customer service has been extremely frustrating.This issue has caused stress for both me and my partner, and I’m extremely disappointed with the way FlixBus has handled the situation. I will not be using their service again, and I wouldn’t recommend it to others.Just be careful your wrong when your right and their right when they are so wrong. Drivers will cover their back.
Justine Estelle Budgeon
Flixbus Lisbon BE WARNED!!!
I was on departure bus from Lisbon airport to Porto at 8:30pm. At Midway mark, myself and 2 of my 3 children went to use restroom. My older son was asleep so I left him behind. We were sitting first up front. Bus driver says if you're not here in 5 minutes I'm leaving. He left before 5 minutes ( proof from other passengers on another bus who was already there before we arrived) He drove off knowing full well we had not gotten back on and with my older son still on board. This was the scariest time of my life!! We had already had the an awful experience prior to this just getting to Portugal. Luckily we were able to get the police involved and they were waiting for my son in Porto. We were thankfully able to catch the last bus of the evening that I managed to get on with my 2 children and I arrived and hour later after my son had arrived (12:40am). What kind of person or employee leaves a women and children in the middle of nowhere stranded??? There's no Bolt/Uber/Taxi option. This person should be fired!! Both the lady who works at the halfway point and police both commented that this has happened several times before but they continue to keep this employee.
Carol M.
Booked 3 tickets returning to Zadar…
Booked 3 tickets returning to Zadar from Skradin (me, partner and toddler). The bus was overbooked and there was only one seat spare so they suggested my 3 year old to sit on my partners lap for the entire journey, this was unsafe and against the law. I was also put on the fold down seat next to the driver, who kindly mentioned it was also against the law for me to sit there but with a hot tired toddler we needed to get back to our apartment. I believe the problem is that they don’t scan tickets so quite literally anyone could get on these buses.
Luke Oldacre
When barbarians being hired as drivers
I took my trip from Berlin to Prague on February 12, 2024. Right off the bat, I was appalled by how the first driver interacted with passengers. He didn’t know any English or German and seemed to rely solely on his native language, which resulted in nothing but rude "sounds" and "hand waving." Then, the second driver came on board at 20:00, and wow, his way of addressing me made me feel like we were back in the Stone Age. Rude, speaking only in his mother tongue, and making insulting gestures. For the rest of the trip, he was on his phone, bothering other passengers. Honestly, using Flixbus might be for you if you're curious about how communication in the primate world feels.
John Starskovich
I booked 2 tickets for myself and my…
I booked 2 tickets for myself and my son from Vienna Airport to Brno. Tickets was for 08:25 from Vienna. My flight landed at 06:30 on Saturday the 13th January 2024 and we were at the bus platform at 7am. I checked which platform for my trip, there was only bus from 10:10 to Brno, there was nothing scheduled for 08:25 we were outside at the bus platform till 08:30 and bus never came. I contacted Flixbus on chat they told me that they cannot refund me, I mean there was no bus and I had to book another bus with other reliable services, I even went to the information desk and we check, there was no bus in the schedule screen for 08:25, meaningI paid for nothing. I will never use Flixbus services anymore.
Conny Marutla
Horrible company
Horrible company. Had to cancel a trip due to medical reasons, they refuse to give me the money back. There is nowhere written in their T&C for Czech Republic and also violated EU legislation. Filed a complaint with COI already.
Alexandru Toth
Wow this was my 1st and last experience…
Wow this was my 1st and last experience with Flixbus. You need to get back to the drawing board, let me get this straight 4 and half hours bus ride with the toilet broken and not even stops to let us off to use the restroom. RegioJet is a lot better . What is wrong with this company? They are so incompetent and just don’t care about customers complaints but don’t worry there will be another company that will come into the market with better customer service experience and you will see. Thank you for the idea to start my own bus company with customer service top of my list. You are making money because of customers and once another company comes into the market with better service you will see. Mark my words.Deplorable bus conditions just sad 😞. Will never travel with this company ever again
Justice Ziorklui
Flixbus Avoids Penalties
I've taken Flixbus for a while and I had only had minor problems such as short delays until this time.The bus was first 1.5 hours delayed to my departure station. Then along the way to my destination, the bus driver got lost not just once or twice, but SEVERAL times to the point where we were not only late by the original 1.5 hours, but by 4 hours!This would not have been a big issue if we arrived during the day as we could have made our way over to our accommodation without stress and via public transport as well. That was not the case. The bus driver's negligence drove us around well into the night as we sat anxiously and stressfully hoping we would make it in time to our accommodation to check in since there was a time it closed.During the extended trip, I was on a live chat with an agent from Flixbus, explaining our situation and asking what could be done to help our situation and all I received as a response was that "due to our terms and conditions, you are not eligible for a refund because the system shows you are checked into your trip". Moreover, after I asked them to send me the terms and conditions stating the above, they rudely ended the chat on me!From what I made of that, was that I had to not only lose my booked transportation to my destination, but also lose my accommodation before I could receive a refund. Furthermore, there was no offer nor mention of another term and condition that accommodation of up to 2 nights and up to 80 euros can be provided by Flixbus if the need arose. In addition, the app stopped allowing me to track my trip after 1.5 hours into my trip. As a result, my companion and I could ONLY sit and wait without knowing when we would arrive and if we had to sleep on the streets that night.We finally arrived after one final U-turn close to 1am and we had no choice but to order a Bolt driver, an unnecessary expense that we could have avoided if the driver had not been so negligent. I have requested compensation for the negligence that has caused not only me, but my companion harm as we were extremely distressed for the entire trip PLUS 4 hours, but they have only continued to say I can only receive a refund if I had not used my ticket. I am not asking for a refund of the ticket. I am asking for compensation for negligence that has caused your passengers harm. As a transportation company, the safety of the passengers is especially important.
Lelle Jan Chan
I purchased tickets for a wrong date…
I purchased tickets for a wrong date and cancelled them same moment. Never get my refund voucher. Emailed, and got in touch over the chat and no responce. Very poor service. Refund claimed over paypal
Vadym Shtunder
Stealing vouchers inside Flixbus
I have combined two vouchers via Czech customer support. Two days later I tried to pay with a voucher for a new ticket - it's impossible. I am writing to support, and they answer me that I have already paid for a ticket to another name and another email with this voucher, and a minute later I canceled the ticket and received another voucher (of course, to another mail). But I didn't! I have never given the voucher to anyone, no one has access to my mailbox and it is very securely protected. There has never been any precedent for my email security in 20 years! Somewhere inside the flixbus a mole sits and steals customer vouchers! I assume that the service is carried out through an outsourcing company in Ukraine, which is widely known for the highest level of credit card fraud, and stealing a voucher is much easier than stealing money from a credit card. Especially when the safety system of the flixbass is full of holes. And, of course, no one wants to conduct an investigation, I've been writing for the second week already - you probably passed the voucher code to your friends or family members. Scammers cover up scammers!
Alexander
THE DRIVER BEING RUDE AND DROVE OFF WITHOUT LETTING US GET ON
On January 27th 2020 at 11:10, four of us Malaysians were suppose to board onto Flixbus from Prague to Berlin, Germany. We were there 20 minutes before with all our luggage and hand-carry bags ready to go, but the driver did not let us get on due to excessive luggage bags. We asked if we could take some stuff out from our luggage bag and add some into our hand-carry since it didn’t weight up to 7kg (the max weight for hand-carry and 20kg for luggage bag). The driver rudely said “NO NO, you cannot do that.” I didn’t understand why I couldn’t just move some stuff to have less weight in my luggage bag and have enough within the limit. Then I asked again and the man immediately said “Go to Flixbus office! Any questions, go to office!” with his hand gesture pointing. I looked down and I see less than 5 minutes to 11:10. I asked him, “if I go to the office, will you wait for us?” And he rudely answered “Any questions, go to office” So instead of wasting time arguing with the driver, I decided to run back to the main building and spoke with one of the Flixbus counters. Once I got there, I nicely mentioned everything what just happened and asked, “how can I pay my excessive baggage?” And the lady rudely answered, “Not here. Pay to the driver. Go back and chase him back” I then responded, “but the driver told me to come in here and now you’re telling me to go back?” She answers, “No no, go run back, you pay to driver.” I ran back and when I got back to the bus platform, I see the bus but the second I walked towards the front door of the bus, the driver started to move forward. I was running and waving with my bus ticket in the air, he for sure could see me through his side mirrors. I then knocked on the bus while the bus was moving slowly and shouted “wait! Wait!” and he drove off. I have never felt so disrespected, received extremely rude responses and poor service while traveling. To make it simpler, why didn’t the driver just tell us how much we needed to pay for our excessive baggage? But instead told us to go to the office when he KNEW time was running. Theres something about Czechs who aren’t open and friendly towards foreigners. I don’t know if it was racists because one of us was wearing a hijab but we felt very mistreated. Never again with Flixbus.If I could give zero stars, I would.
LReview
Lost and (never) Found service
I travelled from Prague to Jihlava and accidentally left my travel bag in the bus. I immediately called the infoline and the guy there told me that he can't help me, that they don't have good experience with these drivers and that he won't even bother to call them. He asked me, if I could pick up the bag in Zagreb, Croatia (which was the terminal station). The most stupid advice I ever got...So I filled in the Lost and Found form on their website, described the bag both in Czech and English, but didn't get any message about it. People from Facebook account of Flixbus informed me, that finding the luggage can take up to 30 days. What the f..? Are they searching the whole Zagreb?
Michal Nevoral
GOT ROBBED BY THE DRIVER
GOT ROBBED BY THE DRIVER, HE DIDNT LET US IN EVEN WHEN SHOWING OUR PASSPORTS AND TICKETS, AND ASKED FOR MONEY. DO NOT BOOK ON FLIXBUS!!!!
HDSHSHS
