I just had the worst experience with…
I just had the worst experience with FlixBus. I normally use National Express for my journeys and wanted to try them for the first time, but I have had the worst experience with them. I had an interview today at London, and I booked a journey for 8:05, from a station 5mins walk from my house. By the time I woke up, I received a message that the journey had been cancelled. I modified the the booking and chose the next available time which was 9:05, not that this departure was from a totally different bus stop, which would require me to commute via a vehicle. By the time I was on my way to catch the bus, I received a message notifying me that the journey has been delayed. Due to my timescale, knowing I won’t make my interview, I had to book national express. This cost additional money. Following this, I had to commute from that bus stop to another to catch the National express bus. I had paid £28.55 to FlixBus at this point. I wanted to cancel the trip all together and just get a refund as I was already exhausted, but they said that they will only refund me £7. I spoke to their customer care and they were unkind and just wouldn’t help. This is definitely the worse service I have ever experienced.
Halimat Atoyegbe
Smell of pee
I like FlixBus a lot because it’s cheap and in my experience usually on time. That is generally all I need, but I’m currently sitting on a FlixBus where it’s smelling strongly of pee next to the window.. don’t expect cleanliness - I’m scared to go to the toilet.
Elise Sofie Stenvik Øymoen
Would give 0 star if possible
Would give 0 star if possible. Bus was late and we checked on live map where the bus is going. Map showed that the bus is going some other route far from the main route it should go. Bus would be over hour late. Had to buy new tickets to other's company bus which cost over 70€ extra.
Joonatan Similä
Avoid
Avoid. Cancelled my 13 year olds bus the morning of her journey. Go with Megabus don't bother with the stress
Struan Horsburgh
Racist bus driver
Simple, classic racist situation : the bus arrives. I try several times to greet both bus drivers, they completely ignore me. A weird, palpable tension is in the air. After I finally get to talk to one, I ask to buy my ticket directly, cash or on their app, because it doesn't work on mine. One categorically refuses. I kindly ask "Why ?", as the bus is practically empty. He says "Because I said no".It's 1am at night and I have no other way to go home. So I gently insist "Can you please be reasonable and let me buy a ticket ?". He refuses. Second bus driver is now clearly embarrased, because he understands the extremely racist situation that's going on.Other passengers understand too. They are concerned and come to my defense : bus driver still refuses to sell me a ticket. I quietly stay in the bus, confused : bus driver refuses to go. I call Flexibus customer service, they assure me I should be able to buy a ticket. Bus driver stubbornly refuses, for absolutely no (apparent) reason. He made everbody wait for almost 2 hours, refusing to let me buy a simple ticket,and calling the police on me for asking (diplomatically and quietly) to go home.They left me on the side of the road at 3am in Geneva, with the ticket money still in my hands.I immediately reported the incident to Flexibus, they never got back to me, of course.
Natacha Mbangila
Rotterdam Centraal – Eindhoven Airport
I am submitting this complaint regarding a very concerning and unsafe experience on my trip from Rotterdam Centraal to Eindhoven Airport.The bus was scheduled to arrive at 10:10 but arrived at 10:35. However, the main issue was not only the delay, but the driver’s clear inability to follow the correct route and operate the vehicle safely.Shortly after leaving Rotterdam city centre, the driver entered a residential area where buses are not permitted due to extremely narrow streets. The bus barely fit, and cars had to move aside to avoid a collision. This created a dangerous situation for residents, drivers, and passengers.While exiting the residential area, the front of the bus hit a curb. We heard a loud scraping noise and felt the bus shake. Although nothing visibly broke, this incident raised serious safety concerns among passengers.After finally reaching the highway, the driver once again took the wrong exit and drove through small villages toward Tilburg, despite this being a direct route. The bus stopped briefly at Tilburg bus station (approximately 2–3 minutes) and then continued to Eindhoven Airport. Throughout the journey, the driver repeatedly made unnecessary turns into smaller roads and villages.This level of unprofessional driving is unacceptable, especially on an airport route where passengers are often under time pressure. The lack of proper navigation, route awareness, and safe vehicle handling created stress and potential risk.I expect FlixBus to properly investigate this incident and ensure that drivers are adequately trained and prepared before operating routes, particularly airport transfers.
Greta
Terrible customer service won’t let you…
Terrible customer service won’t let you speak to a manager when bus is delayed and you miss your bus due to them being late they want honor their policy to give you a free bus to your destination and they will end the chat even if you are not done speaking. DO NOT WASTE YOUR MONEY ON THIS BUS!.
Shakeara Tardy
Disappointed & endangered by irresponsible driving
Disappointed by the lack of response regarding Order 3329247038. My driver used the rescue lane illegally in Slovenia, endangering passengers, and I was double-charged for a seat that didn't exist
aspalanarahotmail.com
I have enjoyed booking with FlixBus…
I have enjoyed booking with FlixBus several times because I can see multiple travel options/bus companies. I used FlixBus for my most recent trip despite knowing which company I wanted to book through because the price transparency was actually better on FlixBus. Regarding timeliness of the bus, I recommend going to the company operating the bus and finding their bus tracker.
Colleen Williams
Flix want to see personal bank statements and still no refunf
Booked from Leeds to London and a return journey 2 days later. Had to wait in Leeds bus station, early morning, for 2 hours in freezing cold conditions before officially being notified that the bus was cancelled. The next driver in at Leeds said his bus was full so had re-book with another payment and to wait over an hour for next bus which we did. A refund for the later trip was requested and received a reply to the effect it would be paid in 2 tranches and could take 3 weeks. One refund was received but we are still waiting for the 2nd refund after over 4 weeks and the company have requested sight of bank statements which were sent over a week ago, it seems they don’t believe me and have had sight of lots of personal transactions and data that they shouldn’t have because they cannot manage their own accounts correctly. I have asked that this complaint is escalated but am not hopeful. By the way, the return journey from London to Leeds was also cancelled and there was no internet on either coach. I would not recommend this company.
Consumer
our bus was delayed 5 hours
our bus was delayed 5 hours. The bus that eventually turned up was registered in some Baltic country, it had 4 Russian speaking drivers. The first one who drove was incredibly reckless, kept overtaking timber trucks, lorries, cars etc on blind bends and so forth. Was considering calling the police but decided it would lead to an argument with the 4 drivers so we moved to the back of the bus hoping it would be safer. No wifi, toilet had no light. We decided not to take the return bus home as it is too dangers. Have filed a police report.
Ulrica
Do yourself a favour and NEVER use this bus
I travel over Scotland quite regularly by bus. This is my first time using the FlixBus company, and 100% my last. It made the short trip from edinburgh to Aberdeen feel like a whole day of travelling.The driver was blasting techno music the entire way, I’m all for the driver having entertainment but this was way past the respectful volume level. I felt more like I was in a friend of a friends dodgy van going somewhere when I was a teenager.The driving technique was very jolty, high acceleration and lots of sharp braking.The heating was on what felt like full blast the entire way, I had to move seats mid journey to an aisle so I’d be further away from the burning hot radiators that line the walls of the bus.The passengers sat behind were also not the best but this review is focused solely on the terrible experience from the responsibility side of the bus company.Only positive is the tickets are cheaper than other buses, in my opinion (as someone who is broke), it’s not worth the money you save. You’ll thank yourself later.
Katy
Not to be trusted
Emailed after cancellation. Replied with email saying that after consideration because the email I had sent was different from the email I booked with they could not reply to my request. I then sent copies of the original tickets sent to my email. I received the same answer. I have only one email & it was clearly obvious to them. I would not recommend booking with this company if you have an alternative. "Take the money & run" should be their motto.
shane Spencer
We wanted to take a bus from Faro to Albufeira
We wanted to take a bus fromFaro to Albufeira this Tuesday morning. The lady wearing a flixbus jacket singled my boyfriend out (he’s black) first because a part of the strap on his backpack was in the aisle (which he promptly removed) and then she said it was against the law for the backpack to be on the feet. The lady next to us also had her bag on her feet like many other people on the bus… nothing was said to them. When my boyfriend made a comment about it to me, the lady then decided to police his conversation with me saying she would get the authorities to remove us from the bus. Very racist, very controlling, very unprofessional. My boyfriend did not raise his voice nor did he curse at the racist employee. We got off the bus.Deplorable behavior.
Cecil
This was a nightmare journey
This was a nightmare journey. On the way to Milan the bus was 1 hour late and absolutely gross. The seats and tables were broken and the toilet was disgusting and did not work.On the way back to Amsterdam they sent a different bus that did not even have the extra legroom seats I paid for. To make it worse there were no breaks the entire way and the drivers were incredibly rude to passengers.I had to fight customer service through several emails just to get a refund for the seats because they kept making excuses. Avoid this route at all costs. The equipment is broken and the staff does not care.
Serefina Ogelo
ABSOLUTELY HORRENDOUS COMPANY
ABSOLUTELY HORRENDOUS COMPANYdo NOT book your tickets with this company, arrived at the depot 30 minutes before the time that was given, there was NO flix coaches at the 11-15 gates as told, no help from the customer service line and no refund help. now am missing £40 and have to pay extra for a train we shouldn’t have had to get, never again.
Gino Napolitano
Extremely poor experience with FlixBus
Extremely poor experience with FlixBus. I received a cancellation notice and, due to very unclear instructions, my booking was accidentally cancelled while trying to reschedule. Despite the same date and time trips still being openly sold on their website, customer service refused to reinstate my ticket or honour the original price and discount, simply claiming it was a “different bus.” This felt misleading and completely unhelpful. Very disappointing handling of a genuine customer issue.
Duong Le
Canadian customers beware.
When you book your tickets on flixbus.ca, you could be secretly redirected to flixbus.com without your knowledge. This would happen when you come to the payment page. Sure there's a little maple leaf flag on the top right corner of the Canadian page but the currency symbol of price quotes is displayed as $ only, on both the Canadian and US sites. And since at this point you are focusing on inputting your credit card information, you may not have noticed the disappearance of the maple leaf flag, let alone the change in the URL. You thought you were paying CAD$, but in fact you were being charged in USD$. At the current ROE, you'd be paying a 37% premium over the going market price.
Sure they may have corrected the practice by now and you decide you must take their bus. Before proceeding however, I would suggest you ask yourself this question first: who would I rather deal with, someone with a clean record or someone with a criminal record?
(I can upload a screenshot of my browser history as proof)
Kahn
Customer service did respond.
I had booked tickets that were cancelled as the due to a snowstorm. They did reach out when I emailed and are processing my refund
Gordon Bennett
Convenience to Chaos
I booked round-trip bus tickets with FlixBus for my family six months in advance, planning a trip in March 2026. At first, everything seemed fine, but in November, I received a notification that our departure time had been moved earlier. While I accepted the change, it meant waiting at the airport for about six hours instead of three, which was inconvenient, especially with kids.
Fast forward to February 2026, just weeks before our trip, I was shocked to learn that our return tickets had been canceled. I booked early to avoid last-minute issues, so this was incredibly frustrating. The only alternative offered was a voucher, which I couldn’t use because the bus schedules didn’t match my needs. I tried to contact Flix, but their support is entirely online—no phone support exists. I had to go through a lengthy process of claiming the voucher and filling out forms, which was unnecessarily complicated.
The response from Flix was disappointing. They stated that coupons can’t be refunded for cash and provided a voucher valid for a year—meaningless to me since I didn’t cancel or reschedule. They suggested sharing the voucher with friends or family, which I found absurd. I was upset and felt my money was taken unfairly. However, I’m relieved they eventually said I would receive a refund to my credit card, and I am now waiting to see if the funds are credited.
Ultimately, I decided to book with Murray’s Buses, paying more but ensuring more reliable service. Based on this experience, I wouldn’t recommend FlixBus or use them again. Their handling of the situation was frustrating, unhelpful, and poorly managed.
FF
FlixBus
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced during your recent trip. Your concerns are important to us, and we will investigate your case thoroughly to ensure the right steps are taken for a proper resolution. We believe this was an isolated incident, and we would be grateful for the chance to welcome you back on board soon so we can provide you with the smooth, reliable journey you deserve. Also, to contact us through the phone, you can always use our public customer service hotline (+49 30 300 137 300).
