Filson is a scammy company
Filson is a scammy company. I bought 2 shirts, they didn’t fit. I returned them hoping to get the same item in a different size. Instead of an exchange, they sent me a “gift card”. For several months I have tried ordering different items and Filson has been out of stock on every single thing I’ve tried to order, at least 8 items. After playing this little game for months, I wrote and asked for a refund. They refused. So now I’m stuck with a worthless gift card and Filson pockets a couple of hundred bucks of my money.
AJ
Unbearable jacket
Brought one of their l expensive jackets online. The pattern and buttons are completely out of line! The hem is crooked and there are various threads. I have sent multiple emails with photos and have had no reply!!
Sophie Murrell and Jacob Glenn
The WORST customer service..
The worst customer experience i’ve ever dealt with. Ordered a shirt & they sent me the wrong size. No big deal. I’m sure they’ll handle it… NOPE. Called customer service and was told that I need to ship the shirt back, wait for a refund & then order it again. I guess Filson thinks when they mess up that the customer needs to go out of their way to correct it. I’ll just pay shipping twice and hope that they still have my size by the time I get refund… wait what? Any normal company would apologize, send the correct size along with a return shipping label to send back the incorrect size that they sent. After the customer service agent that could barely speak english failed to escalate my call I sent them an email. I received an automated reply that they’ll get back to me in 3-5 business days. You can’t make this stuff up. These guys sell $1200 coats and this is how they’re treating their customers? I’m actually sad that I dumped thousands of dollars into this company before I learned how terrible they’re treating their customers. NEVER again. I suggest others steer clear of this clown show. The suits have ruined this company.
Nicholas Winkler
Would put less than a Star if I could
Would put less than a Star if I could. My husband ordered a knife, he received it and it wasn't what he expected and asked me to return it. We sent an email on December 11, 2025, didn't receive a response from them until December 24, 2025 (during the holidays), finally was able to handle it today and the return window had closed on 1-5-26 (it is 1-7-26). , So we are out the money and I do not recommend ordering anything from this company.
Customer
Filson flops
Filson flops don’t use shop app customer service nin existing for online. After 30 years I am done with Filson
Dave Hadden
Poor communication and processes
I wish I would have read these reviews prior to purchasing from Filson. Where do I begin. I placed an order in the beginning of December but requested it to be cancelled within minutes of placing it. This was due to not wanting a Filson box shipped to my house to potentially ruin the big surprise for my husband. The product is expensive and we don’t normally spend money on things like this so it’s very special. I had planned to repurchase the same item from a local vendor to be delivered in an unmarked box. I spoke with a CSR on the phone the same day and they assured me it was done. I trusted them. I got a notification a week later that the order had been shipped and was “on the way”. In a frenzy, I tried to contact them and was stonewalled. I finally was able to reconnect with them and they took no responsibility for the system error and said it was now out of their hands. I had to “return to sender” through UPS on my own to thwart the delivery. After they received the package back, they said it would be 3-5 business days for the refund. After another 2 weeks I emailed them for an update and they let me know the return didn’t process in their system correctly. I’m still waiting for a refund. This was a simple situation that could have been resolved quickly at inception. I ended up ordering the same product for my husband from a local third party, so now I spent the money twice, with interest. I stayed loyal to the brand however this experience has changed the way I view them. The lack of communication at this company is staggering. This is a high-end brand that deserves better. I don’t ever leave negative reviews and I’m not a Karen, but this is something that should be public to hopefully improve their processes.
TOV
Terrible EU Customer Support - Avoid
Long time customer of Filson having bought numerous garments from a retailer in the UK. Loving the brand and quality I thought I would buy from the Filson EU store. Two items with discount codes validated for each item respectively. I realised one of my codes had not been applied after purchase so made contact with Filson for support. After multiple AI replies received delayed contact from Filson telling me that I could not use the codes despite both garments being applicable if ordered separately with free shipping. Considering an order over £1,300 for two items Filson repeatedly refused to retrospectively apply any discount and have since ignored my request for support. Had I returned the items and ordered again I could have successfully applied the discounts but I do not think it a practical solution to send items back to Milan(at cost) so I could order again and apply the discount codes to be a good use of resource or good for the environment.I will not shop Filson again. A real shame they are let down by customer service considering they are a premium Brand. I have waited a long time before posting this review hoping that may have responded, but they have not.
James
DO NOT BUY FROM FILSON.
Wish I would have read reviews before buying. First they charged me sales tax on a Jacket being shipped to a state that does not charge sales tax on clothing items. This has to be illegal and probably most people don't catch it, so seems to me like they are scamming by pocketing the $. Then it was delayed. I sent not one, but two emails telling them to cancel. Did they? No they sent it burdening me with a 15 mile trip to UPS to return and a 15 mile trip back. Thank you for remove that hour from my day.
Bruce Clark
Terrible Experience with Filson
I would have rated them as Zero had that been an option.I’ll start by saying that I have been a customer of Filson for decades. I ordered two(2) expensive items from Filson back in late October 2025 (actual dates are not important for this review but the order # was 1365102). In the 2nd week of Nov I sent them an email looking for an update. No answer for a week or so then I sent a second email asking them if it was common for their customer service to completely ignore an email from one of their customers. A few more days passed then I received an email from them only to say that they received my email and was working on a reply. Another few days pass and I get an email from them saying that my order was canceled due to an inventory shortage and I was being refunded and they offered me a 10% discount on a future order. Why in the world would I ever do that. They sure didn’t have a problem holding my money for weeks before responding. I demanded to be removed from any further communication from them. Beware of this “Lack of Customer Service and Quality Control” company. What a crock and terrible experience. If they handle long time customers this way, imagine how they would handle new ones. Very disappointed 😩😩😖
Hal Gagliano
Company scams. Takes deals off overnight
Company is a scam. Had the pro deal, and had the item in my cart. It had the “pro deal” tag as to signify my savings. Waited one day and the item is no longer under the pro deal. Almost as if they did it on purpose. Emailed them and the girl Leah says that it’s “unlikely” they took an item off the pro deal overnight, basically gaslighting my whole experience as if what I saw wasn’t there.I like for sure answers not “it’s unlikely”. She then says that not all colorways are good for the pro deal, but I’m telling her this one was registering and now it’s not. No recourse, just gaslighting.To make matters worse, I was putting in my phone number to get 10% off and login with shop pay. I put my number in and it finishes the transaction with a credit card I haven’t used in ages and did not intend on using. I did not authorize this transaction, it was forced upon me. I did not click complete payment or anything which is typically the last step in completing a purchase. Also it doesn’t say it on the website until you buy something that there are no cancellations, only returns. Isn’t that great, for a product I did not order. I immediately emailed to cancel and get the usual we will reach out in 1-2 business days. Also called and no help. Had to do a chargeback with the cc company.Website is finicky as a whole and all customers service other than the pro deal stuff has been outsourced. Not sure where but I couldn’t understand her the best.Scam company. Leah needs better professionalism. Some audacity to gaslight my experience and then act like the victim when I express my frustration at being gaslit.1 star for the jacket I DID purchase. Will never fool with this company again.
Alex Mcbride IV
Absolutely woeful customer service
Absolutely woeful customer service. Cannot get a refund for a product that was never delivered to me. Having to get a chargeback from my credit card company. Do not buy from this brand, it's not worth the stress.
Thomas M
Never again will I buy Filson
Ordered from their outlet was really excited since it was a great price. Well 18 days go by NOTHING so I contact customer service, they said they were having issues with the software and it was still being processed. Finally a month and some days I email them back asking how long it will be? They said it is out of stock and will refund me. I call customer service and they told me it was never cancelled. Then she says she can not cancel it someone above her has to cancel the order for me to be refunded and she has no idea how long that will take. That is absolutely nuts that their own customer service reps can't cancel orders ESPECIALLY when they are at fault for selling a out of stock item. I will never buy from Filson again and I hope I do not have to contact my bank to dispute this. As a Seattlite this is so horrible. I have always thought this was a great company but as of today I will never buy from them again and do not recommend using them. Worst online experience of my life.
Brittany Kolar
Sizes are WRONG
Sizes are WRONG - very wrong, and of course as a result you must return what you ordered - which they charge you money for.An XL Heritage Jacket is supposed to fit people with a chest size of 45,5", however the jacket itself has a chest measurement of 54" - meaning that it is several sizes to big compared to the size they claim the jacket will fit. Ordering a size smaller is not an option as this will probably also be too big, so two sizes smaller? Well who knows, you can ask their customer service... oh wait, they don't have any except for a hopeless chatbot. When you ask to be put in touch with an actual PERSON, you are promised someone will return to you, however no one ever does.Now I have to pay to return a garment that was sold under wrong information, I will not risk ordering another size, as I have no idea if I should order a Large or a Medium due to the huge difference between the stated size and the actual size - and I have to pay to return each time...Will not be buying Filson again - ever.
Michael Pedersen
Filson have lost their touch
I bought a rugged twill classic Filson brief case several years ago. I was attracted by the quality of the product and the life time guarantee. Recently the strap broke and I reached out to Filson for repair thinking I was bulletproof with my lifetime guarantee. The response was extremely slow and when I received it I was disappointed to hear that I would be charged for repair. After a long exchange I have abandoned hopes of Filson helping out and will seek repair locally. It seems to me that Filson have lost their USP and the products quality and pricing are no longer value for money. A terrible shame that this historic brand seem to have lost their identity.
Andy
Great clothes, Ambivalent Customer Experience
I bought a Mackinaw Jac-Shirt that was on sale for 50% off. I asked for a receipt at the register and the salesperson had me enter my email so that it would be emailed instead. We talked about how great a sale it was at 50% off that I bought another jacket at full price and almost bought one of a different color from the tables until I noticed that they were only 40% off. The salesperson suggested that they might be a newer color. I passed on that, but I left happy thinking I had gotten the best deal. Unfortunately, when I checked the emailed receipt when I got home, I realized they had only given me 40% off. My mistake for not checking carefully before leaving, but I was tired and frazzled from Seattle traffic and facing the prospect of driving for hours through rush-hour traffic to get home. Most stores would have confirmed that they had that item marked at 50% off on their rack and honored their price, so I called the store the next business day and was told they would not make an adjustment because the jac-shirt was listed on the website for 40% off. I asked to speak with the manager. The salesperson initially ignored me and kept explaining why it was against store policy and that nothing could be done. They then told me that they would contact the manager, but I would be told the same thing. I was finally told that the manager was unavailable, but I would be contacted. I was never contacted. After several days, I contacted customer care on the website and was told I would have to get the charge adjusted by the store because local store prices varied on sales. I contacted my credit union who contacted VISA who contacted Filson's bank and confirmed that I had purchased the jac-shirt for 40% off despite pictures of the sales tag showing 50% off. I filed complaints with the Washington Attorney General and BBB. It isn't worth $49.50 to go through small claims court. Filson will never get anything more from me. They don't honor their in-store advertised sales prices!I need to add a follow-up because many weeks later I was issued $150.77 as a price match, three times more than what I had requested. So, in the long run, after contacting the corporate office, BBB, and the Washington State Attorney General's Office, I was treated like a prince. Your experiences may vary.
Jeremy Peabody
Customer service ghosting customers
Customer service never answers or follows up and keeps ghosting customers. The only way to get anything out of them is to call relentlessly everyday in the hope that a new representative might do something about your issue. Beyond subpar customer service for such an expensive brand
Arthur F.
Zero star. Just file a chargeback.
If I could give zero I would. Ordered and received confirmation. My order was shipped to a state I have never been to in my life. I emailed for an update and received no response. After waiting a week I decided to try calling. Expect to wait at least 30 minutes on hold before anyone answers. And that’s if they don’t end the call immediately because “there’s too many callers in line”Anyway, once I finally got through I was told the lady would look into it and call me back as well as email me directly with an update by the end of the day. I received no such call or email. I called the next day and sat on hold for an hour before giving up because like most people I have other responsibilities to attend to. Anyway, fast forward through several more days of me calling them, sitting on hold, being told they’d get back to me and realizing that I may have to just file a chargeback and give up wasting my time, I was finally able to get through to someone who was kind enough and well trained enough to put me on hold while they investigated rather than lie and say they’d call me back. Finally after after all was said and done and over a month had passed since I had made my order, I was able to find out from her that their system malfunction and input the wrong address on the shipping label. They actually had the gall to ask if I wanted to have another shipped ( from what inventory I’m not sure because by this point the item I ordered was sold out). lolAbsolute joke of an experience all around and to be frank, borderline predatory. Charge people then make the wait times to actually get support so long that it’s nearly impossible to actually get a resolution. Tl;dr: I ordered. Filson sent it to someone else. I spent 10+ hours on hold/ explaining my situation to try to get an update. Finally after over a month of headache I found someone competent enough to refund me while I was on the phone rather than lie to me to get the call over with. Oh and I still have never received a response from customer support for the first email I sent them regarding the situation. I have however, received their automated email asking me to review the product they never sent me. lol that can get 1 star as well. Because apparently after they rob you of your money they also want to steal hours of your time. Just file the chargeback.
alex robinson
Filson is a shadow of what it used to…
Filson is a shadow of what it used to be. The quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And their guarantee isn’t what it used to be either. A specific example is I returned aThe quality, workmanship and service have all deteriorated greatly. The price is continued to be very premium. And they’re guarantee isn’t what it used to be either. A specific example is, I returned a wallet as the stitching had given way. It was returned six weeks later, unrepaired, with a note that said it wasn’t a workmanship/quality issue. Filson is a great place to overpay for shadowy made products from Overseas. I’m afraid the highly durable quality workmanship from the old Filsons is gone forever.
MIlton Mandeville
They charged my credit card for…
They charged my credit card for something that they knew was oversold. They were getting around to telling me that they did not, in fact have the item I ordered. I was calling to get the order confirmation they promised at online check out. They said “hopefully they would credit me in the next few days”. They sure didn’t waste time taking my money! Mind you, I waiting on hold for 33 minutes to get this answer while their sequencer made excuses about their service levels being driven by holiday traffic. It’s February 5th! The lady I finally spoke to was nice, albeit, indifferent to my frustration with the whole scene. I’m thinking John and Nancy Filson are more interested in padding their sales and profit numbers than providing a positive customer experience. For quality gear, I expect quality treatment. What a mess. You really have to do better.
Brian Laroche
Filson takes over a month to process a…
Filson takes over a month to process a return?! Cant get theu to customer service. Never ever again
Alberta
