The company is a fraud
The company is a fraud. BEWARE BUY AT YOUR OWN RISKFollowing the initial battery repair (Case raised Dec 20, 2025), the unit was returned to me on January 23 without the power cord.Despite a replacement being supposedly ordered on January 27, it still has not arrived. To even test the machine, I was forced to purchase a [power cord] at my own expense.Upon finally powering the unit, it immediately displayed a "Mop washing malfunction" and severe water clogging. I have spent over an hour [following every] step provided, with zero success.I have been dealing with this defective product for over two months. No compensation, no nothing.The customer service only says sorry. You cannot speak to a manager. No senior person will call you back. Basically money down the drain.
Junaid Iqbal
Extremely disappointed.
Extremely disappointed.I purchased this vacuum brand new and it has consistently failed to perform as advertised — poor mapping, constant collisions, incomplete cleaning, and repeated errors. After raising the issues and returning the unit, I was offered a reconditioned replacement instead of a new product.When you pay for new, you expect new. The lack of accountability and now the silence in responding is incredibly frustrating.Based on my experience, I would not recommend.
Rosie Oldfield
This company is a total fraud
This company is a total nightmare. A brand new products battery failed. It took 3 weeks to fix and come back. Since they forgot the power cord. It has taken them another 3 weeks to source a power cord. They cannot track the status of the power cord and neither can they give an estimated time. There is some call center which only says company policy and hides behind that veil. Extremely frustrating. There are no managers to deal with also. If you want to make your life hell deal with them. No wonder the company has got a 1.6 rating.
Aasiya Merchant
Very pathetic brand
Very pathetic brand. No one comes for installation and demo after purchase. They only call and say they are coming, but no one turns up. Very bad experience. Customer service toll free, no one receives the call. Do not buy this brand products
Puja Kankani
I encountered some difficulties with my…
I encountered some difficulties with my robot, I was unable to locate the receipt, and they were unwilling to provide a warranty. I would kindly advise against engaging with this company, as they seem to offer subpar service.
Denise Court
Extremely awful customer service - Don't buy Deebot
Extremely awful customer service.We have an issue with our Deebot and trying to sent if for collection with DHL for weeks not. Every time we get the same response 'we can arrange a new collection'They expect us to carry a 15kg parcel to drop it off ourselves otherwise.They dont even try to find an alternative solution. There is no way to escalate customer support. Do not purchase their products!
Meg
Ecovacs DEEBOT T80: Grab your Mop & Bucket
The Deebot T80 worked okay for about 30 runs—roughly 60 hours—before unraveling. Even at its best, it was never “set and forget.” It repeatedly trapped itself under the same furniture, ignored map boundaries, and required physical barriers to stay focused.Then the failures piled up:Water system meltdown. The dock pooled water while filling and the mop ran dry mid-cycle. The only workaround was to force a refill every 10 minutes, carving the home "rooms" into 25–50 sq ft zones. Even then, getting it past its mop-drying loop was a fight.Mechanical & program failure. The mop release jammed so maintenance is not possible. The unit app stopped recognizing rooms, and the bot spun in circles before wandering off instead of cleaning or docking.Full system death. A factory reset bricked it completely. The app demanded a password reset but never sent a verification code. Support offered different instructions—none worked. At least they’re creative and provide multiple paths to failure. Now the unit is e-junk.Customer “support” is its own bot-driven farce: canned replies, ticking clock warnings about case closure, deleted message threads. The bot vaguely mentions warranty coverage but hides that it only applies to units bought directly from Ecovacs. It’s a consumer rights dodge that deserves scrutiny—maybe even by your state’s Attorney General (unfortunately, we don’t have such protections in Texas). From other user reports, the “best case” is a long wait for a refurbished unit that may be older or more used than yours. In a crowded robovac market, the T80 is an overpriced, unreliable toy dressed up as “premium tech.” And if you ever need support, brace yourself for a Kafkaesque bot loop that drains your time, patience, and faith in automation.
ScottIAM
Believe all the bad reviews
Believe all the bad reviews. I have had so many issues with Ecovacs. Had to send back multiple times - then had a replacement which was faulty and then another replacement which was faulty again- they now want ME to pay for the repairs and shipping for a machine they sent me as a new machine. But they won’t help me as the ORIGINAL machine which is long gone by now - is out of warranty. Of course it is - this has been going on for 2 years - almost to the day - strange that!Avoid. Even tried emailing the CEO in that frustrated but of course it will go into the abyss they call customer service.
Daniel Burleigh
Repair process quite successfull
Repair process was successfull but when I received the robot, power cable was missing inside the box.
Patrick LE GLUHERE
Unacceptable service and disregard for UK Consumer Rights
Ecovacs UK’s after-sales service has been a total failure. My robot vacuum was returned from repair on Jan 30 in an unhygienic state and missing essential parts (detergent tank), making it unusable.Despite consulting Citizens Advice and explaining my statutory rights under the Consumer Rights Act 2015, Ecovacs refuses to provide a refund. They insist on a third repair attempt, ignoring the "Final Right to Reject" after a failed repair. They have also failed to provide their ADR (Alternative Dispute Resolution) details despite multiple requests.I have lost all confidence in this brand. I have already reported this to Trading Standards and will continue to pursue a full refund. Prospective buyers should be aware that "warranty" here does not guarantee a functional product.
Yatman
Avoid buying anything from Ecovacs
Avoid Ecovacs , don't buy anything from this company. Product arrived damaged, no replies or support from Ecovacs. Wish I've done research about them before the purchase
Kristof
Great robot
Great robot, work wellGood consumer service
LOPEZ ADRIEN
Customer service never responds
Customer service never responds. It is almost two weeks after my machine stopped functioning and I sent a message to customer service and still no word back.
Adriana Pagano
Did not arrive
Did not send the free accessories with my goat (garage and blades), and now they are ignoring my emails. Scam. Has been escalated for weeks and no response.
Timothy Engstrom
A week ago
A week ago, we purchased a robot cleaner from this company, and they sent a non-working product. Now I’m facing major problems with them. They are not responding to emails and are just dragging things out. They offered to let me keep the broken robot for a 5% discount, but I told them I want a replacement or a full refund. It’s been two days, and I still haven’t heard anything from them. I am very disappointed with their service.
Laura Vilimiene
Pathetic company
Pathetic company, products and service. Do not buy as you will regret it. Sent in my unit for servicing within the first year and came back worse. Sent it again and then it will not start again as well. Then they are asking me to send it a 3rd time and wont issue a refund. Terrible
Anirudh Jain
Two Ecovacs mowers, both broke within months...
I purchased an Ecovacs Goat O500 robotic lawn mower, which unfortunately broke after just 6 months of use. As a replacement, I was sent an Ecovacs Goat O800, but that unit also failed after only 2 months and around 31 mowing cycles on a very small 90m² lawn. The mower kept spinning in the same spot and became unusable.This has been extremely disappointing. Based on my experience, the product does not seem reliable, regardless of the model.I’ve been in contact with Uros via email. While there appears to be some willingness to help, I’m not fully convinced yet. I’m currently sending the unit in for repair, but if it breaks again, I will be pursuing a refund through my bank. I don’t want to deal with two repairs per year for a product that’s meant to be relible. Ecovacs’ marketing is excellent, but sadly, in my case, the product quality has not matched the promise. Overall, I’m very disappointed.
TechGirl
Multiple issues — product and after sale service
Paid £998 and the robot failed within a year, multiple issues. First warranty repair took over 5 weeks and it came back damaged, louder, leaving floors soaking wet, and still not emptying properly. Now I’m being asked to send this very heavy unit away again and wait weeks without a vacuum. Customer service has not been cooperative, offers no practical solution, and refuses to take responsibility for courier damage. Very disappointing for the price — I would not recommend this model.
Ilmie Yasan
Does not work as advertised and useless customer support
Ecovac is a scam artist company at best, one star is too generous.In a nutshell : Products that does not work properly and zero support, you are on your own as soon as payment is done.Purchased the Winbot Omni 2 Pro robot to clean my windows. I was not expecting perfection, but at least "basic window cleaning" with some imperfections.The cleaning performed by the robot is totally not worth it, it cannot be considered cleaning (it just make them worst!). I carefully followed the instructions, purchased their expensive proprietary cleaning solution, etc. but without acceptable results.Tried to contact support, providing lots of details, picture and proofs. After a few exchanges and time, they ended up saying "While we do not have an immediate solution that guarantees resolution, we are committed to continuous improvement. Your report provides crucial real-world insights that contribute directly to this process."... so basically, a political answer with no resolution.They then asked for proof of purchase, which I provided.To my surprise, after sending the requested information, the agent started over with the same questions they asked initially. After mentioning that we were returning back in circle to questions we already addressed (I still answered them as requested anyway), radio silence.Huge loss of time and money, please don't buy from them.Thank you for your time.
KG
Very disappointing experience with the ecovacs
Very disappointing experience with the Ecovacs X1 Turbo. The robot constantly shows errors during cleaning and often gets stuck for no clear reason. It fails to go under furniture, even though there is enough clearance. Instead of cleaning, it can spin in one place for 10–15 minutes, completely losing orientation.Corner cleaning is poor, a lot of dirt is left behind and needs to be cleaned manually. Navigation and mapping are unstable and unreliable. For a product in this price range, the performance is unacceptable. What makes the situation even worse is the terrible customer support. I clearly described the problem and sent multiple emails, but received zero responses. Complete silence. I would not recommend this product or the company.
Ivan Dubil
