I have to admit, the Dygma Defy spends most of its life collecting dust. It’s like lugging around a small brick if you require portability. The actual keyboard is too big for my hands to move comfortably.It was not a good purchase, which is a shame considering how expensive it was. I tried to get a partial refund, but I had it for more than 30 days during the summer so customer support told me it was not possible.
Customer service is really quick and friendly.I had an issue with my tenting legs. They sent out the replacement in no time. The ink of my last mail was not even dried yet.. Also had a great conversation with the agent responsible for me.Even convinced me of buying a second Keyboard. I probably have to stop writing with him ;-)About the dygma 2. i love the Keyboard. Use it every day at work bought now a second one for home. I will never use a normal Keyboard again.
Sorely disappointed. Ordered through their site, and after waiting a couple days for tracking, I received the tracking number. I was eagerly awaiting what to me is a very expensive purchase. But I justified it based on reviews and videos from their YouTube; I hoped I’d have a product that might be the last keyboard I’d ever need. When the package arrived 8 days after my order. There was no keyboard. The contents of the package were a scam hair product. I’m still awaiting a response from customer service. I’ve had to spend the better part of my day speaking with fraud departments and being belittled by the Dygma-disciples on their forums for asking if anyone had this experience before. I feel hoodwinked and still in need of a new keyboard. Terrible experience, especially for a $600 item.
Put a preorder in for a Raise 2 which was stated on the Dygma website as allowing charging for each half of the keyboard by connecting each side to a usb port on a computer.Questioning this feature, I discovered that you need to disconnect a dongle they call a 'neuron' from underneath one side of the keyboard and connect that to both halves of the keyboard then to a usb cable to charge up. Only this won't work for wireless and you have to re-connect again after. A user experience that is the exact opposite of what is listed on their site.It wasn't clear on their site that you needed to connect through the neuron to charge up wirelessly, and nobody could seemingly give a straight answer as to if it was possible or on the roadmap in a future software update.The alternative that keeps getting brought up, as if to ignore the core issue, is to use a 3rd party cell charger, but you need to make sure it's the right voltage otherwise you'll damage your keyboard. They don't provide one for you, and the risk of getting one that is higher exists and therefore a non-starter.Their Discord forum has a few fanboys who are quick to come to the defense of Dygma and would rather hurl personal insults for folks who ask questions on core usability, and are also quick to throw out the excuse of "we're a small company" over and over, as if to make up for the $600.00 price tag of a keyboard that is being touted as a 'premium' product. There's nothing premium about having to unplug a dongle and connect it up to a keyboard you were using wirelessly, to charge it up by connecting a dongle to a few usb cables and back again. That part seems to have flew over the majority of the users and Dygma here which is a shame. It'd be great if one could just connect each half with a usb cable to a computer, to charge, while still maintaining a wireless connection, and NOT have to unplug the 'neuron' dongle from underneath and connect it all up to charge both halves, breaking your workflow.Customer service was ok at first, answering questions when deciding between a Defy or the Raise 2, however when it came to technicals, the responses lacked any real clarity from them, what testing they did, how it was performed, or if this feature would even be supported, despite being listed as such on their website when asked about the charging procedures. Again a deaf ear was given when it came to the above, almost as if they were content with letting users go through a multi step charging process, than seek to improve it to better the overall product and improve the experience. It's a shame.This is their third time making a keyboard, and one would think the process would be a bit streamlined now at this point. The preorder for my keyboard kept getting pushed and pushed due to "manufacturing" issues that went well beyond the initial timeline for delivery. Every time that was questioned, no real transparency was provided, and the more you uncovered about the manufacturing process, everything was outsourced, but argued that it's not 'overseas' and then again argued that a specific percentage of goods are made overseas, as if to again, not provide any real responses to their paying customers asking for a product update.Overall very displeased in the long run with the whole experience, it was neither premium nor enjoyable and there wasn't any email updates provided, and again when asked, was told that you may have unchecked some forum box when purchasing, and Spain law is very strict on sending communications via email. Just wound up being one thing after another unfortunately.
The Dygma keyboard is a game-changer! First of all, their customer support (pre and post-purchase) is top-notch; they were responsive and helpful with all my queries. The software interface is intuitive and user-friendly (considering I'm not a specialist in keyboards), making it easy to customize the keyboard to my preferences. It's also very well designed and the ergonomic layout is perfect and a MUST-HAVE if you suffer from tendonitis or spend long hours typing, as all remote workers can relate to. ;)Since switching to Dygma, I've noticed a significant reduction in strain and discomfort after long hours in front of my computer - typing can be fun, I promise!Highly recommend this keyboard if you're looking for comfort and efficiency!
Customer support felt great for a while. I preordered a keyboard that had a delivery date (non-kickstarter pre-order. I did not kickstart the project, I waited for a preorder with a set time for delivery.) Timeline kept shifting from late august to now December and still haven't received my keyboard. My keyboard had been sent in November and it has been more than 22+ days when the stated delivery time by the company is 10-12. Keyboard hasn't moved from customs in over a week even though it cleared customs a week ago. Company stated they had to wait 22 days travel time before being able to open an investigation and has said the investigation could take a week or more. Company also stated that if package is deemed lost they will send a new keyboard with express shipping to get it sooner. Why not just use the better shipping to begin with on a $600+ keyboard?From the discord, software support at launch was a disgrace, though I haven't had the ability to use it since all of the delays and my missing package. Supposedly they have worked on it quite a bit and it has gotten a lot better. Though, you still have people complaining about keyboards arriving at doors with missing default configurations that have to be reflashed onto the keyboard and maybe sometimes when flashing the keyboard you lose the layers and have to remap them? Overall I feel like I paid a premium price and have yet to feel like it was a premium experience. I really like the layout of the keyboard and want to continue to give it a chance, but be weary of the "open and honest" attributes they claim, as you may get incorrect information. I don't feel like a valued customer at all.They have quite the loyal fanbase and I keep being told by the discord that timelines are shifted and unknown and sometimes kickstarters don't even send out products and just go missing, but I did not back a kickstarter, I pre-ordered from their website a couple months from the late August release (which was not met and was delayed by months). I still think having paid an excess of $600 for a keyboard, I should be getting a better experience instead of repeatedly reminded that they are a small company or that they are dealing with shipping thousands of keyboards each week and something is bound to go wrong with some of them. This isn't their first rodeo with kickstarting or releasing keyboards, so I don't think an excuse of being a new little company is reasonable.
Good company which create an excellent luxury product. Customer support is easy approachable through their Discord community and really wants to help you out solving the issues you might have. Whether that be with the hardware or the software, in case of hardware failure they don't slack either, if it is in warranty they will replace it free of cost.Thanks to their quick shipping the product also tends to be delivered close to, if not within 24 hours after ordering (EU at least)
