Count not be worst except the…
Count not be worst except the dilberatly still and delete yyour files. I swear these people do not understand a word of English. I asked them "Why am I being warned my files will be deleted in 35 days", and the write me back saying, "You still have 329 days. (Three hundred)." Then I asked, why all the warnings after three months? I only have four files not even 98 mb total, and still getting a "You are over the limit warning." But the limit is 2000 MB, that's 2GB. Leave Dropbox, these people are the worst of His creation. No contact, no replies, no understanding or comprehension of what is being said. Woe, if you want to face troubles... this is the place.. Also.. there fees are astronomical compare to others I have found considering I need smallest of space. I am still trying to get them to understand English words... such as WHY, When, how is it? No replies. Five months now.
N/A
Non-Existent Customer Service
It took over a month to get a single add on, then the billing has been completely non-sensical. My main point of contact cannot help with the billing issues, instead I have to go reach out to a different team. It's a merry go round of pain.
Peter Wolcott
I used dropbox fax.
I used dropbox fax.. right fax number and all. They never received it. Now I dont know where my document ended up. Nothing help in support and if you submit a ticket, they close it because you dont have a dropbox subscription... worst company ever
Frederic Mikhail
Lost access to cell phone and they won't help me into my account
I've had an account for many years, and recently, I lost access to my cell phone, which happens. I tried to enter this Dropbox account, which holds a great deal of my past files, and it wanted to send a code to my phone. When I contacted customer support, all they would send me was a form letter telling me that the only way to get into my account was to use the cell phone or produce a long word code I never got years ago when I signed up. I've repeatedly asked for help, and they just keep sending me the same form letter, running me in circles. Apparently, Dropbox has made zero contingency to help customers who lose access to their cell phone for two-step verification, and when that happens, you are just OUT of your personal, private belongings and they keep them locked away in an account you can never again access. Dropbox was a trap waiting to happen; and I never realized how close my things were to being locked away from me forever. At one point, they wrote back and said that since my account was compromised, there was nothing they could do; and I said, "Who said my account was compromised? I simply don't have access to my cell phone anymore." It feels like a punch in the gut, and cruelty, and frankly, it feels like cyber gang stalking. Dropbox has turned out to be an unprofessional thief, and I can't even express how disappointed in them I am. Be warned. You could find yourself being treated the same way, and I wouldn't trust them with your personal files and pictures. They can't be trusted, as they've proven now entirely.
Pamela Austen
Nearly impossible to cancel
Nearly impossible to cancel. Its like a disease you can't get rid of.
Mark Lundquist
I’ve never had a problem
I use it to store and transfer photos and videos. Dropbox wins over my photography backup and web-hosting service because it allows me to upload video files. Or any files really. No limits there. And their upload servers are crazy fast. The option to easily make any folder “online only” is very much appreciated. And they encrypt, which means it’s reasonably secure against hackers.
Thomas Bradley
I’ve been a loyal Dropbox user for over…but not anymore
I’ve been a loyal Dropbox user for over 15 years, but the past two years have been a complete disaster. Their so-called “built-in features” are nothing short of a nightmare—they hog your computer’s resources and make Dropbox practically unusable for real work. The company has completely lost what made it great: simplicity. I’m done with Dropbox—and clearly, I’m not alone in this.
Peter K
Borderline criminal
Used it for a month and found i did not use it enough to justify the cost. I thought i cancelled the try out. That was generated by apple and does not work so i cant make a new password to cancel. They are taking funds out of my account since then and impossible to cancel.$117.00 theft.
Robert Reynolds
Seriously?!
Its not a bad idea. But they only want your money and dont care one second about providing any value for that money!No customer support. Billing, but providing no receipt. Alarming you that your credit card has expired - the exact same day they take money from that same credit card?!?This is something that can be done MUCH MUCH better!
Frank Nielsen
this is a fantastic service- highly recommended!
this is a fantastic service! I dont understand how people have scored it so badly perhaps using the free version. I pay a small amount every year and use it for business. I store all my files on dropbox and they are immediately available anywhere in the world. The search facility is heaps better than Windows or other Microsoft Office- it finds a word anywhere in a document not just in the document title. Huge files can be stored no problems. HIGHLY RECOMMENDED. PS I have no financial involvement in any IT company including Dropbox.
thorsten
GOD AWFUL Customer Service
GOD AWFUL, NON EXISTANCE CUTOMER SERVE (Mic Drop ;( )2 weeks since I signed up, my computer is not recognized and no one will help, DO NOT USE unless you are a tech guy/gal and can do it yourself - WARNING
Mark DeGrande
Corruption Found
Couldn't log into my gmail, but still had my password. After trying to get support to help me, and after verifying account ownership, they said I had to log into my gmail to access my files on dropbox.
Scarlette
Dropbox is a frustrating experience
Dropbox is a frustrating experience. It never navigates or operates in the way that you expect. On top of that, their storage options are puzzling. If someone shares a folder with me (that I do not own), it counts against my storage space, and then I can't access the folder. There are workarounds, but why would I want to use a workaround for a feature that should just be built in? Google Drive and OneDrive both allow you to share folders without it counting against storage. To me, it just seems like they did this simply to get you to pay for more storage. So they create a problem and then sell you a solution. No thanks. I'll use a platform that isn't actively trying to put its greedy hands in my pocket.
Austin D
Software doesn't seem to work
Was sent documents to sign from the creamatory. I was sent verification from Dropbox that I signed them. Clicked here and then clicked insert. Nothing showed on the line. Did this in four places and now the creamatory said I only signed one. Frustrating to say the least.
Desert Med Services
Not a real backup — no reliable way to restore
Dropbox Backup successfully stores data, but it does not reliably allow you to restore it, which makes it unsuitable as a serious backup solution.I backed up a large Photos library (hundreds of GB). The backup clearly exists in Dropbox, but there is no practical way to retrieve the full original data: • There is no functional “Restore” option available. • Web downloads fail due to undocumented limits (e.g. ~250 GB / file count limits). • Even when downloading smaller chunks, many original files are missing (in my case, the bulk of JPEG originals). • Support initially gave misleading advice, then ultimately dismissed the issue rather than solving it.Dropbox advertises this product as an alternative to Time Machine, but unlike Time Machine, you cannot reliably get your data back. A backup that cannot be restored at scale is not a backup.This product may be acceptable for small, casual datasets. It is unfit for any serious or archival use.
Pete Baxter
Dark Patterning
They use dark patterns to get you to sign up to things by accident, and then make it very difficult to cancel. I'm sure in the future, these kind of practices will be legislated against.
Connor van vuuren
Dropbox support = emotional manipulation (it's a terrorist)
I still have my username (email) and password from 15 years ago and I never setup 2 factor authorization. But Dropbox decided to use it (2fa) anyway (but only on me). Google services won't let me into the email account. No big deal, there is a picture of me in my Dropbox. I told support I couldn't access my email for verification and have sent Get Help (because Facebook outsources its customer service) a picture of myself to cross-reference with the photo in my Dropbox. They said they can't use that.In frustration I told support that Facebook was useless. Shortly after that, I passed the security check to find that Dropbox had changed my password during this support ticket (1 weeks time) and told me to try to contact Google services to access my email or nothing they can do. Password was working before the ticket, now it's not. Brilliant! These guys are so tech savvy, they think Google services has ACTUAL support. Is the golden age of the Internet, over?!Dropbox now owned by Facebook... Does that mean trash? I would say use MEGA, but once he is dead, MEGA will be sold and become just like Dropbox.
Manwhore
So insanely counter-intuitive
So insanely counter-intuitive
RJ
I once worked for a company that…
I once worked for a company that necessitated putting their Dropbox account on my laptop. I now cannot remove it.Also as an Olympic Gamesmaker I was invited to see photos in a Dropbox folder. I did not create the folder - but am told it is full, asked to upgrade and can see no unsubscribe option in the email. I'm going to mark it as spam. Thirteen years of nagging is enough!
Teresa Griffith
Scam
Just going through my finances and I realised dropbox have been taking £160 from me annually. No idea how this started, I can't even find an email I have a Dropbox account on.
Jonathan Cave
