Misled by their promotion and wanted to…
Misled by their promotion and wanted to cancel the order as were still processing, it was placed for order outside the normal business hours! I was waiting till 10AM to call them to cancel as their website instruction, flatly said no to me and just receive the item then return. Sure, how about they refund to me the shipping fee too since I tried to cancel - yet denied and forced me to receive the unwanted item and I must pay for the shipping fee? What can of idiot premium brand policy as this? It is way worst than HM Zara Uniqlo or other mid-tier fashion brands! This gave me another reason never ever I would do another business with THEM!
Thanh Ngo
Poor customer service
Poor customer service, no reply.I have been a hold customer and used Dior products for several years (4+) and never needed to contact customer services before. However after a recent order my perfume smells nothing short of cat wee smelling. I have asked if I can return or take it to the store (full as it’s unusable) and no response. Looks at the reviews it seems the customer service is deffinetly lacking. I will be taking the perfume into my nearest counter at the weekend if I haven’t heard back and they can spend their time sitting in a call to their CS team.
Joni flynn
Terrible experience
Terrible experience. Ordered and paid 100 euros, didn't receive the package, DPD didn't know where it was, Dior didn't know where it was, and communicated with default emails. Although the website is in Dutch, the consumer service only speaks English. Took 2 months (!) and serveral phonecalls and emails to get my money back. Never again.
Johanna Neletta
This company is the worst
This company is the worst! Management and customer service very poor they don’t care about their customers!The advertising is misleading and false. I strongly suggest you do not order from these if you do not want to be ripped off!The ring I received was nothing like the ring advertised I paid extra £18 for next day delivery and they refused to reimburse for me for receiving a falsely advertised ring which was agreed by the customer service.The second ring was received in the exact condition!!!!I have had better experience and more respect from a high street retailers than Dior!Absolutely appalled and disgusted the way I was treated and issue still not resolved!!!! Don’t waste your money on this company!!!Looking at the other reviews they obviously treat all their customers like rubbish!!!!!
Meena
SPAMMERS
SPAMMERS. Shocking company. I would not recommend or trust this company.
fref
Not a great experience this time
Not a great experience this time. Items ordered (#107951686) arrived a day late despite the DPD tracking showing even up to 10pm that the order would be here today it then didnt arrive - so the next day delivery is not reliable. With the order I ordered a Valentines gift box and I did not get one. Order was placed 30/01 so considering they have still even today continued to advertise these gift boxes I see no valid reason on 30/01 that they would have run out! A plain white box with a red bow looks nothing like the boxes they advertise online - its 100% mis-selling to customers. To top that the miniature gifts/samples in the order were hidden in loads of paper strips, looked a mess and hard to find. When you spend this kind of money you should rightly expect better from this company. Replying to their feedback request email about your order is also pointless as it gets ignored.
LF
Customer service is shockingly bad!!!
Customer service is shockingly bad!!!! Spent £175 on items for DPD to lie and say that it was delivered to my neighbour with a fake name!!! The proof of delivery was clearly fake as it was a picture of a parcel bag hanging out of my next door neighbours door when Dior know they send boxes that won’t fit through the letterbox!!!! Absolutely disgusting customer service who believe the courier over their loyal customers! Even though the “proof” is poor!
Lauren
I has issues but it was resolved fast
I had issues with my order but it was resolved fast. Thank you Rima!
Alexey M.
Dont' buy from Dior.
I order a xmas gift.Marked as delivered.Never Been delivered.Fake signature with Proofs on the Delivery Proof.Contacted Dior 5 times.Never got help.The reply was: wee have signed proof of delivery, fork yourself.I own all their male and female parfums. Will swap to another brand.
Karim Khaldi
Unprofessional , unethical company
Unprofessional , unethical company. I bought an item online. They did not let me know that I have 10 minutes to cancel the order. I called 12 minutes later and asked them to cancel the order or to change to color of the paplette so that I don’t have to return it and it would have saved them time to pack it and ups driver ‘s time as well. The customer representative insisted that order can’t be changed after being submitted since I checked out as a guest not as Dior account holder. She explained to me that they will charge me a fee when returning an item. Not sure why she could not change the order on line or put a stop since it was ordered only 12 minutes ago. A horrible company with bad policy . They should have included the phone number and policy about canceling the order in 10 minutes after submitting in their confirmation email so that the consumers are aware. The representative did not transfer me to her supervisor either. She only could relay the message to her supervisor. A terrible company
Erin
Dpd said they'd tried to deliver
Dpd said they'd tried to deliver. I was in all day definitely didn't try. Messaged Dior twice heard nothing. Still not recieved
Tina
Today 24/01/2026 I visited Dior at…
Today 24/01/2026 I visited Dior at Frasers. I was interested in the newly launched Bronzer stick. I was being helped by staff member called David. He was very attentive and sat me down and colour matched me. He was very knowledgeable and professional and helped me choose my colour. I will definitely be back to buy more products from David.
Donna Gifford
Free Engraving, No Protection — And No Way to Warn Other Customers
⭐☆☆☆☆Free Engraving, No Protection — And No Way to Warn Other CustomersI am extremely disappointed with my purchase of Dior Rouge Trafalgar Eau de Parfum ($330).The bottle I received is defective: the pump does not function properly and does not dispense the fragrance as intended. The fragrance itself also does not smell correct or as expected. I contacted Dior immediately to resolve the issue.On 1/16, I spoke with Miranda, a fragrance ambassador, who denied my request for an exchange despite the defect. She took my request for a supervisor call-back, but no one ever contacted me. I also emailed Dior on 1/16 and received only a generic response quoting the return policy, with no acknowledgment of the defect.On 1/24, I called again and spoke with a supervisor, Jorge, who told me that it did not matter that the product was defective because the bottle was engraved. The engraving was offered free of charge, yet it was used to deny any exchange or store credit. To be clear, I did not request a refund — I only asked for store credit or an exchange for a non-defective bottle. All requests were denied.What is especially troubling is that there appears to be no way for customers to leave product reviews on Dior.com. I attempted to leave a review to warn other customers and was unable to find any option to do so. I then spent over 20 minutes in live chat with Aimielegbe and Jiliam (both real agents, not bots), and neither could help me locate a way to review the product I purchased.Customers should also be aware that Christian Dior is not BBB accredited and currently holds a D- rating, which, given this experience, is unfortunately not surprising. Important warning: Do not accept the free engraving. If your product arrives defective, you may be forced to keep it with no recourse.Luxury pricing should come with transparency, accountability, and customer care. Unfortunately, this experience has shown the opposite.
Stacey Stokes
birthday gift
I am extremely disappointed with Dior’s customer service. I received an official birthday email from Dior Beauty Privé offering a birthday gift. However, when I visited multiple Dior boutiques, I was told that no gift was available and that they had “received nothing.”This is not the first time; the same thing happened last year. Sending emails with promises and then denying them in-store is misleading and unprofessional.Unfortunately, this experience has completely destroyed my trust in the brand. I feel misled, and as a result, I will not be purchasing from Dior again. Luxury brands should offer honest and consistent service, not empty promises.
Afsaneh Moghani
Luxury price, faulty perfume bottle - leaked during travel
I bought a 124€ - 50ml DHP perfume bottle in-store from official partner and it leaked at the most minor attempt to travel with it, meaning I just took it to the gym in my backpack in the small pocket along other cosmetics which did not leak and are way cheaper.
Alex Vlad
If I could give ) stars I would
If I could give ) stars I would! Purchased a Collection Privee perfume from Harrods 19th December 2025, didn't check the box as it was gift boxed, when I checked on 20th December I find the wrong perfume given. Called Customer Services on the Monday, first I was told to return to Harrods, which would cost me another £114 train ticket, then I was told to email and give all details, which I did. Because of the Christmas Holidays I waited. Returned the item on 9th January 2026 as per their instructions. Fast forward to 21st January, still no refund, and now they want a copy of my passport? Why? I've been told that unless I provide this then I won't be receiving my refund of £380? Absolutely shocking. Now looking at taking legal action to retrieve my money.
Shepster
⭐☆☆☆☆
⭐☆☆☆☆ – Extremely Disappointing Experience with Dior Customer ServiceI ordered a brooch from Christian Dior last Thursday as a birthday gift for my best friend. The website clearly stated a 3–4 working day delivery, which is why I did not choose express shipping.Three days later, my order was still marked as “placed” with no processing update. After contacting customer service, I was told the item was not available in the warehouse and that they were waiting for confirmation from a boutique in Paris — something that apparently takes several days.I was later informed by another agent that my order would definitely not arrive by Friday, meaning more than 8 days after purchase, and that this was somehow my fault for not choosing “fast delivery.” This is unacceptable when standard delivery is advertised as 3–4 days.I contacted Dior again to ask if the item could be delivered to Lisbon, as I am travelling there, and was told I couldn’t change the address. As a last attempt, I asked if the birthday recipient — who is currently in Paris — could simply pick up the already-paid item from the boutique. The answer was no, with no reasonable explanation or alternative solution.The only options offered throughout this entire process were to order something else or cancel my order.For a luxury brand, this level of disorganisation, poor communication, and lack of accountability is shocking. My partner has ordered from Dior many times before, with deliveries arriving within 24–48 hours, which makes this experience even more disappointing.This was by far the worst customer service experience I’ve had with any designer brand. Dior failed to meet its delivery promise and took no responsibility for it. Unless this is addressed properly, this will be the last time I purchase anything from Dior.
Desislava Borisova
Bad customer experience
Bad customer experience. Ordered an expensive item by express delivery however waited forever and was finally fake told it was delivered. Never received the item. UPS failed. Worst though was the customer service response: "we have to investigate which will take up to 30 days - we may ask for your understanding". Dont buy there, they are happy to take your money and keep it. its weeks since the order and still no result or solution. The rating should be zero...
Fred
Poor return procedure
I ordered a ring that didn’t fit so returned it for an exchange which was easy to do but without asking them assumed I wanted a size smaller and I corrected them I wanted a larger size but now I find out they have sent the smaller size after I requested a larger size so now I have to wait for this to arrive for me to then have to process a return again and wait for the correct size. Very little help from customer service.
Corey Tinker
Absolutely shocking customer service…
Absolutely shocking customer service happily take your money and I have confirmation that delivery was for 10th January with DPD yet as the order was placed after 6.30 I have to wait until Saturday 17th January absolute joke I’m a platinum member too but they really don’t care about that!!!!!
Emma Lou Lou Smith
