Order wrong size leticia
Order wrong size, they would not exchange. Due to not returnable. Crazy, I don’t like their restrictions. They will not work with u at all. Very disappointed. 👎
Leticia
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Order wrong size leticia
Order wrong size, they would not exchange. Due to not returnable. Crazy, I don’t like their restrictions. They will not work with u at all. Very disappointed. 👎
Leticia
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If I could give this store zero stars
If I could give this store zero stars, I would — but unfortunately, one star is the lowest option.I had a very disappointing experience at the Dillard’s in Mesquite. I returned clothing items with the tags still attached, and the staff claimed I had removed them. They then refused the return, saying the items showed “wear and tear,” which was completely untrue. The clothes were expensive and in the same condition as when I purchased them.What made the situation worse was the lack of professionalism and customer service. The manager was unhelpful and unwilling to offer any solution — not even store credit. There was no effort to resolve the issue or treat me with courtesy.Based on my experience, I would not recommend shopping at this location.
Consumer
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If I could give this store zero stars
If I could give this store zero stars, I would — but unfortunately, one star is the lowest option.I had a very disappointing experience at the Dillard’s in Mesquite. I returned clothing items with the tags still attached, and the staff claimed I had removed them. They then refused the return, saying the items showed “wear and tear,” which was completely untrue. The clothes were expensive and in the same condition as when I purchased them.What made the situation worse was the lack of professionalism and customer service. The manager was unhelpful and unwilling to offer any solution — not even store credit. There was no effort to resolve the issue or treat me with courtesy.Based on my experience, I would not recommend shopping at this location.
Consumer
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Customer service cusses at you!
Customer service cusses at you!! Some old woman at customer service refused my return for absolutely no reason, I had my receipt and I was within 30 days, and when I questioned her about it and told her that it was just bad customer service and walked away, she called me a “b..ch, f…. b..ch”, which then resulted in a verbal altercation! I don’t care how difficult or frustrating I get, I’m not in customer service, and I don’t represent a company, this kind of behavior towards customers should never be acceptable or allowed, it’s appalling!!
Nika
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Customer service cusses at you!
Customer service cusses at you!! Some old woman at customer service refused my return for absolutely no reason, I had my receipt and I was within 30 days, and when I questioned her about it and told her that it was just bad customer service and walked away, she called me a “b..ch, f…. b..ch”, which then resulted in a verbal altercation! I don’t care how difficult or frustrating I get, I’m not in customer service, and I don’t represent a company, this kind of behavior towards customers should never be acceptable or allowed, it’s appalling!!
Nika
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I purchased a dress from Dillard’s…
I purchased a dress from Dillard’s months in advance for my daughter’s wedding — as most mothers do for such an important occasion. I tried it on three separate times leading up to the event to be sure it was still the right choice. Each time, the zipper would catch slightly at the waist seam (which can be typical), but it moved past the seam and zipped fully without issue. The dress fit perfectly.However, about an hour before the wedding, the zipper began separating from the bottom and worked its way all the way up. I had no choice but to safety-pin the dress together, leaving my side partially exposed during the ceremony.When I contacted Dillard’s, I was immediately told nothing could be done. This experience deeply impacted my only daughter’s wedding day — a once-in-a-lifetime milestone. My husband and daughter both felt my humiliation and disappointment, which cast a shadow over what should have been a joyful day.This was not an inexpensive purchase. I am now out $369 and left with the memory of a ruined moment. I was also disappointed by the lack of compassion shown by customer service.Dillard’s, you should be better than this.
Jessica Boarman
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I purchased a dress from Dillard’s…
I purchased a dress from Dillard’s months in advance for my daughter’s wedding — as most mothers do for such an important occasion. I tried it on three separate times leading up to the event to be sure it was still the right choice. Each time, the zipper would catch slightly at the waist seam (which can be typical), but it moved past the seam and zipped fully without issue. The dress fit perfectly.However, about an hour before the wedding, the zipper began separating from the bottom and worked its way all the way up. I had no choice but to safety-pin the dress together, leaving my side partially exposed during the ceremony.When I contacted Dillard’s, I was immediately told nothing could be done. This experience deeply impacted my only daughter’s wedding day — a once-in-a-lifetime milestone. My husband and daughter both felt my humiliation and disappointment, which cast a shadow over what should have been a joyful day.This was not an inexpensive purchase. I am now out $369 and left with the memory of a ruined moment. I was also disappointed by the lack of compassion shown by customer service.Dillard’s, you should be better than this.
Jessica Boarman
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Please please don't shop at this store
Please please don't shop at this store. Their customers service on chat and phone is just horrible. The representatives are condescending and very unhelpful. They don't try to resolve any problems, and frankly have attitudes. I have had to call multiple times and everytime is the same. I get off feeling angry and frustrated. I will never ever shop there again.
Jennifer Green
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Please please don't shop at this store
Please please don't shop at this store. Their customers service on chat and phone is just horrible. The representatives are condescending and very unhelpful. They don't try to resolve any problems, and frankly have attitudes. I have had to call multiple times and everytime is the same. I get off feeling angry and frustrated. I will never ever shop there again.
Jennifer Green
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Creed Quality Issues
I have been a long-time Creed customer and this was my fifth bottle. I purchased a 75ml bottle of Acqua Fiorentina from Dillard’s (an authorized retailer) in December 2024. The fragrance was lightly used and properly stored.Over time, it developed a strong, unpleasant celery-like odor that makes it completely unwearable. Dillard’s compared my bottle side-by-side with a new unit in store and confirmed there was a clear difference in scent.When I contacted Creed directly and provided the lot number for review, I was informed that because the item was purchased through an external retailer, they could not take any further action.At this price point, I expected the brand to stand behind the stability and integrity of its products — especially when purchased through an authorized partner. Unfortunately, that was not my experience.Very disappointing outcome for a luxury fragrance house.
Robert
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Creed Quality Issues
I have been a long-time Creed customer and this was my fifth bottle. I purchased a 75ml bottle of Acqua Fiorentina from Dillard’s (an authorized retailer) in December 2024. The fragrance was lightly used and properly stored.Over time, it developed a strong, unpleasant celery-like odor that makes it completely unwearable. Dillard’s compared my bottle side-by-side with a new unit in store and confirmed there was a clear difference in scent.When I contacted Creed directly and provided the lot number for review, I was informed that because the item was purchased through an external retailer, they could not take any further action.At this price point, I expected the brand to stand behind the stability and integrity of its products — especially when purchased through an authorized partner. Unfortunately, that was not my experience.Very disappointing outcome for a luxury fragrance house.
Robert
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"Shipped"- Not Shipped
Ordered Feb 7. Notified "shipped" on Feb 9. USPS Tracking shows still waiting for package on Feb 12. After attempting to contact customer service to ask why they mark as shipped, but dont hand over to carrier, I was told it shows shipped and up to USPS to update. I said they cant update if they dont have it. Customer service agent immediately ended chat.
customer
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"Shipped"- Not Shipped
Ordered Feb 7. Notified "shipped" on Feb 9. USPS Tracking shows still waiting for package on Feb 12. After attempting to contact customer service to ask why they mark as shipped, but dont hand over to carrier, I was told it shows shipped and up to USPS to update. I said they cant update if they dont have it. Customer service agent immediately ended chat.
customer
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I'm Done with Dillard's
I have shopped here since the name was Stix Bear & Fuller.I even worked here once. Now I'm totally done with this store! Im erasing it from my memory. The return r even just an exchange policy is not good. I'm not one for returning anyway. But, I purchased some boots that when I got home I tried to wear them 5 days later they were to narrow. I wanted to exchange for a different size. They did have the size. But, I didn't know their return policy on shoes on sale. It's all good though. Absolutely not another dollar spent in that store!!!
kim.yanceysbcglobal.net
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I'm Done with Dillard's
I have shopped here since the name was Stix Bear & Fuller.I even worked here once. Now I'm totally done with this store! Im erasing it from my memory. The return r even just an exchange policy is not good. I'm not one for returning anyway. But, I purchased some boots that when I got home I tried to wear them 5 days later they were to narrow. I wanted to exchange for a different size. They did have the size. But, I didn't know their return policy on shoes on sale. It's all good though. Absolutely not another dollar spent in that store!!!
kim.yanceysbcglobal.net
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Will never order from them again
I bought UGGS boots ( they were made in Vietnam ) very cheap knock offs when I returned them I was charged $9.95. Nope not ever shopping there again.
Darlene LeClair Brady
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Will never order from them again
I bought UGGS boots ( they were made in Vietnam ) very cheap knock offs when I returned them I was charged $9.95. Nope not ever shopping there again.
Darlene LeClair Brady
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Don't judge a book by its cover.
My friend and I went there, that one in Westhimer,we were looking for Lacoste shirts,I was about to ask that sales person lady, she just disregard us,the old gentlemen, direct us to the right place.
Liw A.
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Don't judge a book by its cover.
My friend and I went there, that one in Westhimer,we were looking for Lacoste shirts,I was about to ask that sales person lady, she just disregard us,the old gentlemen, direct us to the right place.
Liw A.
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