Late shipping. Wrong product. Ghosted by customer service
After my order sitting a solid week before being shipped, they sent the wrong product. A $40 roll where my order was over $100.I cannot get in contact with anyone. They have not responded to several messages. They have not answered their phone even once. Its been days and not a peep from them. If it was just one of these things, no problem, thing happen. But, they didn't ship it for over a week. They sent the wrong product, and then they ghosted me.
Auston Dructor
very nice jii
very nice jii
Raja Tehseen
One of two orders arrived. The fabric is beautiful!!
I got a response about an order that got delayed!The second order arrived first. Nice fabric! I was worried that there might be an error, but it was accurately packed...exactly what I ordered!Now, anxiously awaiting the second!! I was sent a tracking number just today!! :)
Laura Jensen
I’ve been a loyal Connecting Threads…
I’ve been a loyal Connecting Threads customer for years, and you’re practically the only online fabric shop I use. Even when I just need inspiration, I find myself browsing your site at least once a week. I often recommend you to the beginners in our church quilting group
Elsie Sanders
Exceptional customer service from…
Exceptional customer service from Connecting Threads! They kindly replaced fabric after I misread the kit instructions, and when USPS lost that shipment, they sent another replacement right away. I'm very grateful. The fabric is gorgeous, and I'm excited to complete my quilt.
Robert Moses
Connecting threads make everything so easy
I never doubted everything would turn out perfectly. I highly recommend connecting threads to anyone looking for quilting materials or fabric.
Harsh Sharma
A mixed review
Connecting threads has good quality, pretty fabric. As a retired person, living on a fixed income I usually shop for clearance fabric and unfortunately their clearance fabric section is still expensive when compared with most other sites of this ilk. I rarely shop for fabric on this site. I do purchase most of my thread thru them and that is very affordable with many beautiful colors available. It does however create a lot of lint!
Kim Park
I love this store
I love this store. I don't buy much fabric these days because I have a huge stash that I am working from. I recently decided to use one of the fabrics that I purchased at connecting threads This fabric is one of their fabrics and it is VERY GOOD quality. I am always so happy with the quality of the connecting threads brand fabrics. Always a good weight and silky just like the most expensive brands, but for a reasonable price. The customer service is second to none. I was once shipped the wrong fabric and upon calling, they corrected it very quickly and with no hassles.
RUTH
I was short 1 item but was charged for…
I was short 1 item but was charged for it on my credit card. Called and after 22 minutes on hold was told they would give me a store credit. I told them in 2 emails that I wanted credited to my CC as I wasn't willing to order $65 in merchandise to get free shipping. Item they left out was $10.50.
Margaret
I received some really badly cut…
I received some really badly cut yardages. I emailed customer service and received no reply. Very disappointing.
Beany
Beautiful quality fabrics and thread
Beautiful quality fabrics, and threads at reasonable prices and fast shipping. Customer service is prompt and painless and helpful. This is the only place I'm buying my quilting fabrics, have always been happy !
Alice
Awesome love connecting threads
Awesome love connecting threads. I purchase there lots. Love the customer service and friendlyness and excellent fabric.
Connie
Connecting Threads has always been my…
Connecting Threads has always been my go-to for quality quilting fabric and I will continue to shop with you. However, the 108" backing fabric I ordered was imperfect (had large areas of yellowish discoloration.) I had not opened it up to examine it when it arrived, and by the time I was ready to back the quilt it was long past the date for returns. Since it was the back of the quilt I went ahead and used it but was disappointed in the discoloration. This is the first problem I have encountered with Connecting Threads. Normally I would give you 5 stars.
Barbara
Order was completed quickly and…
Order was completed quickly and efficiently. Delivery was on time as indicated. Great service!
BB Homeowner
I have been always been happy t's with…
I have been always been happy t's with the service, shipping time and product. I usually check you first.
Cheryl
Great experiences
I have never had anything but a great experience when dealing with Connecting Threads over the years. Their prices are great and the products are good quality. Shipping is fast. They are wonderful!
Judy
Thread is divine
Thread is divine
Gina
Great service
Great service. Love the products.
Ruth
My order came and was missing an item
My order came and was missing an item. One phone call and the missed item was mailed to me. I just received it yesterday. Definitely made the mistake right. Thank you.
Helga
First time to order from Connecting…
First time to order from Connecting Thread. Got my order very quickly. Fabric is nice!
Tonya
