Seamless experience getting onboarded…
Seamless experience getting onboarded to ClassPass as a business. Mark made it super easy and explained everything clearly!
Ann Marie Long
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Customer Reviews
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The onboarding team was amazing
The onboarding team was amazing! From start to finish Adrian was able to answer all of my questions, was very responsive and extremely nice. I was very pleased with how fast everything went.
Vanjaya
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Lubu is amazing
My experience with Lubu was nothing short of amazing! Thank you so much for your attention to detail and patience. This so what sets ClassPass apart from all other platforms.
Natalia Franco
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Integration
Adrian was very helpful in making sure that my calendar integrations were working properly. We worked together; I opened calendars and he generated test bookings.
Brian Hull
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A ClassPass Partner since 2021...
Our beauty studio has been a ClassPass Partner since 2/19/2021, and we couldn't be more pleased with the partnership. It's been a great help in exposing our business to new clients in our area. Tech support is highly responsive and works hard to resolve issues quickly. Payments are seamless and always on time, making them one of our favorite partners.The only downside is that it doesn't integrate with the Zenoti Appointments software at this time, but it's not a dealbreaker for us. Their simple, easy-to-use dashboard makes managing reservations a cinch. And, they offer lots of reporting if analytics are your thing.If you're considering partnering with ClassPass, we highly recommend them!
NWÄR STUDIOS
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Purchased the trial for 5aed and not able to use if
Purchased the trial for 5aed. Then once setup and the money was taken I was not able to book any classes as I was ‘not eligible for the trial’. So they take your money first and block you once paid. Just do privlee
Mark Reynolds
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Adrian is wonderful!
Adrian was very helpful the entire time we worked together! She was very quick and prompt and friendly to answer all my questions and walked me through the set up process so pleasantly! She made something that seemed daunting to be actually very easy and comfortable and I am so appreciative! I am excited to be getting started with ClassPass! Thank you Adrian!
Audrey Gonzalez
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Alvin was great and went above and…
Alvin was great and went above and beyond!
Tre Stelle Coffee Co.
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The onboarding experience was clear
The onboarding experience was clear, organized, and supportive. Communication was timely, and I felt guided throughout the process from setup to launch. I’m excited to see how bookings develop and to continue building a successful partnership with ClassPass.
ZluxBeauty Zhila ZluxBeauty
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Smooth onboarding process.
Smooth onboarding process.
Tricia Trimble
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Don't sign up
Don't sign up! Horrible experience, hidden links to cancel the subscription - I feel totally mislead.
Kristin Andersson
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I was in a chat regarding appointment…
I was in a chat regarding appointment rescheduling and it went well, I got all my questions answered and verified I will be still be paid for all appointment's that were booked.
Sarah Wells
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Terrible experience
Terrible. This company isn’t in the fitness business they’re in the money business.I hurt my hip and I had to go through weeks of testing to find out what was wrong MRIs x-rays surgeons, all kinds of things, and I had to take time off from the gym.I contacted customer service with proof of all of this, and they didn’t even offer to pause my membership. All they cared about was getting their money. I will never use class pass and I will tell everyone about my experience.I go to New York Sports Club by the way, and I highly recommend them.The date of my experience is approximate.
Brenda Brewer
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scammers
scammers. got the £159 package,saw how much the classes are so decided to upgrade to a £249 package. did it within an hour. they charged me twice, instead of refunding the first amount!! talked to ppl on the app, the worst customer service ever, where they all copy paste generic answers and close the chat before you ve completed asking the questions. just cancelled the membership. not going to give my money to this company.
Dasha Kina
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Recieved the help that I needed for…
Recieved the help that I needed for Skin Physic Holistic Facials in Fresno, CA. Thanks!
Melissa Sanchez
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Good support
Looking forward to work with you soon
Anna Bunii
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very easy
everyone was helpful and the experience was simple and quick.
Selah Nail Spa
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Kent is awsome
Kent is awsome , great customer service
Ruby
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Very easy onboarding process and fast…
Very easy onboarding process and fast responses with nice customer service.
Yaquelin Dream Esthetics
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Excellent support
The intro zoom calls and the onboarding process were thorough, friendly, and prompt. Excellent support!
Ashley
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