Ordered items 2 months ago, after 1 month I had to reach out to ask about my order which they claimed was ‘lost’ and stated a new one. Just reached out again after no updates and customer service wasn’t able to answer anything other than my order was initially shipped… sharing a tracking link that shows the package never moved. Now trying to get the order cancelled and refunded with no luck. Stay farrrrrr away from this company
love the jackets, quality has gotten a little worse though
Wow, how the mighty have fallen. I have been wearing Carhartt for 30 years. In that time I’ve gone through 2 coats. They were wonderful: comfortable, warm, and extremely durable. Now, fast forward to December 2025. I buy my 3 rd Carhartt coat and the zipper never really worked correctly. Two weeks ago it stopped all together, so I called customer support. They were very nice, but did absolutely nothing. I followed the instructions to the letter and was told they would fast track my replacement so I wouldn’t have to go without a coat. Well, two weeks and 3 phone calls later, still nothing. Every time I call, they say they’re going to take care of it, and then absolutely nothing happens. I’m going to go buy some other brand. I’m done with their over-priced junk and horrible customer service. If I could give them zero stars, I would.
I would expect the management of support at this level either from a newborn low level company or from a shady one. The truth they are simply not organized to give a quality treatment and probably don't care of the customers. It took more than a month to have a refund from an order that never arrived. but the most tedious aspect is the time wasted with their support process with emails and procedures that were irritatingly unhelpful
£6.50 delivery and 5 days later it’s not here! Absolute joke!
I want to give a HUGE shoutout to Carhartt.My wife got me a couple of Carhartt vests for Christmas — along with a pretty expensive GoPro camera. The vests ended up being too big, so we boxed them up and sent them back.What I didn’t realize… was that I had accidentally left the GoPro inside one of the boxes before we shipped it.When it hit me what I had done, I was sick to my stomach. I immediately called Carhartt customer service. I honestly thought I’d never see that camera again. They made a note on the account that it might be in the return box — and then we waited.Weeks went by.Tonight we opened our front door… and there it was.They shipped the camera back to us.I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism.Major respect to not just Carhartt customer service, but everyone involved behind the scenes who took the time to track it down and make it right.That’s how you build brand loyalty. 👏
Do not order from wip if you are not willing to wait a month for a jacket.Delay delay delay
I was shopping at Whole foods in Cincinnati and I saw Carhartt and that makes Donna feel uncomfortable!
I have had great experiences with Carhartt clothing until recently. I purchased 2 pair of a style of jean paid 50 plus dollars a piece. Within 2 months one pair tore down the seam by the zipper bad enough where they are garbage and the other pair started ripping by the left rear pocket I made Carhartt aware of it never asking for replacement. Just telling them the quality went down hill. They said no we want to replace them. I sent them pics and they said we will complete the claim and send them out right away. Now they are saying send them in and we will decide within 14 days. I works 14 hour days. It’s not worth the hassle. I can just go to Tractor Supply and by 2 pair off cheap pants for a quarter of the price of Carhartt and get 6 months out of them. Don’t say one thing and do another that’s how people turn there back on you. Been a customer for I don’t remember how many years. Never thought of writing or reading reviews but after this incident and reading the reviews I don’t know if Carhartt is a wise choice anymore. Brought it on yourself Carhartt.
If there was a 0-star I would use it 1 star is to high for this company I bought a cardigan from Carhartt. It was badly made and had a large hole in the collar so I sent it back using the labels they supplied now it is lost and no one can locate it .I have contacted Carhartt many times I just get an automated reply from there complaints team which have been no help what so ever Not only do this company made substanded clothes there complaints team are the very worst I have dealt with .DO NOT BUY ANYTHING FROM THIS COMPANY
A disaster from start to finish. Not only do they have about 75 different companies, all apparently with different customer service teams and processes, but if you’re based in the UK you’re forced to call their German team at a high cost. They don’t even answer, which makes the cost seem all the more pointless. I am sick to death of chasing for updates. Their team are flippant, lacking in empathy and lazy in their responses. This used to be a class brand. Now it’s a shell of its former self, relying on snide tactics and smoke & mirrors techniques to evade doing the right thing by their high paying customers. A ridiculous way of dealing with people. Avoid and spend your money elsewhere, these money grabbing charlatans don’t deserve a penny of it.
I bought a Carhartt Rain jacket similar to the Monterey jacket. The first day I wore it there were patches of the rain jacket that would soak with water rather than bead off, chest back and parts of the sleeves. I was left soaked after just a few minutes. I contacted Carhartt customer service for warranty the following Monday. I have been emailing back and forth since January 3rd its now the 21st. They are trying very hard to make the warranty process difficult to avoid the warranty. At first it seemed like they were going to replace the jacket. I provided everything they requested and photos of the jacket soaked thru in places and others dry.I always loved Carhartt but things seem to have changed with this company.
The only problem I have with carhartt pocket t-shirts is the threads come loose in the bottom of the pocket and things fall out of the pocket. This has happened on almost every shirt I have. They need to be sewn better on the bottom of the pocket.
I bot 3 pairs carhartt carpenter jeans end of august 2025, and the first jeans broke within a month, the second jeans broke in two weeks, same way and same spot. Shitty quality, looks like they're made from recycled toilet paper
I ordered a gift card for Christmas on 12/7/2025. I had not received on December 23. Called company, was transferred to third party "gift card" company. Was told that I needed to wait until JANUARY 10 to report a problem/get a refund. Called on January 10, was told the gift card has been sent and I could not cancel, just need to wait to see if it arrives. POOR CUSTOMER SERVICE. 5 weeks for a gift card to arrive is unacceptable!
I received a Carhartt Nylon Duck Lay Flat Clutch Wallet for Christmas. The Clutch is unusable, The main purpose is to hold credit cards and driver's license but the pockets are so tight that you can not insert more than 2 credit cards in the five pockets, and once you get them in it is very difficult to get them out. The nylon duck will not stretch. I believe Carhartt knows this product is unusable as they have discontinued the product, but they will not allow you to exchange the product for any other Carhartt product unless you have an order number. Of course I do not have that order number because it was a gift.
I have been trying to get help repairing my bibs for almost THREE MONTHS now. The most ridiculous customer service I've ever experienced. They would ask me one question, I'd promptly respond, with details, pictures, anything requested, and then it would be over a week and then I'd get another one line response. It took a month for them to tell me if the rip is over 3" they can't repair it. Took two months for them to tell me- I can sendy bibs in and they will see if they can consider them for an exchange. It's been three weeks since they told.me UPS would be sending a label to send my bibs back. Seriously, SERIously?? I am now halfway through the ski season with torn bibs. I'm using some old Burton pants right now, which don't have the Backcountry give in them but at least aren't torn up the butt. I could almost 100% guarantee you if I was to reach out to Burton, I could get help within the week. I've been a Long time buyer of Carhartt, think early 1990's ranch kid turned Backcountry enthusiast, but this Absolutely Horrible handling of what could have been an easy fix lost my business. Carhartt, I've probably spent 5 grand with your company in the last 10 years alone. Those days are done. Anyone asks, and I talk with a Lot of outside minded folks given what I do professionally and socially, I will be directing their interest elsewhere. If you're looking for bibs, and you plan to wear them hard, unless you're fine just tossing them and buying another pair, look elsewhere.
Just been in store in Newcastle staff so fab ... thought I lost a bag they looked and were most kind 😊 keep up the good service ..
Superior products, made to last! I am not someone who needs brand name stuff but in this instance it really makes the difference.
Poor Quality head Wear.I've bought carhartt for years but not again the quality is that of cheap knock offs thin and flimsy not like previous Odessa Caps.Another company putting profits over quality. I'll go to primark same quality and a third of the price.
