I am in nyc and have had nothing but timely and courteous experiences using capsule. Even their old school bike messengers are courteous! Not something I would expect in ny. I was so tired of inconsistent and unreliable service from most pharmacies that I have used. This was a pleasant and welcome surprise. I would highly recommend them!
I absolutely love using Capsule. They have been a game changer and I no longer deal with rude pharmacy personnel, problems with receiving and renewing prescriptions. There’s no difference for costs. I cannot even say enough positive things about them. Thank you!!!!
The pharmacists ignore doctors directions, holding medications hostage without cause. DONT USE! Especially if your health is poor, don’t let them make things worse!
I'm having a horrible experience with Capsule Pharmacy, which is also known as ClearRx and Capsule Corporation. I was treated at Affiliated Dermatology in Old Town Scottsdale this week and this dermatology practice has some kind of shady deal with Capsule Pharmacy that all of the scripts are sent through ClearRx to Capsule. Capsule is seemingly refusing to send my script to the CVS pharmacy that is across the street from my home. Instead, Capsule/ClearRx sent my script to an Albertsons that is far from my home. Capsule Pharmacy is also far from my home. I have provided them the address for my CVS pharmacy several times. It's like they are holding my script hostage.
Doctor ordered timely medicine through prescription - don't hear from Capsule for 18 hours re same-day delivery despite calling multiple times. Finally reach someone who says they don't have my prescription, which definitely was sent to them. Shortly after that they text me saying they don't actually have the medicine in stock and to use a different pharmacy. Will never use them again.
No major issues with Capsule. They usually have delivery slots that work for me- although I would say that the hour windows are pretty large. This can be a problem because Capsule Delivery folks are so nice, but don’t give you more than a 60 second warning before they arrive. I know most people aren’t really gonna be sitting by their phone for four hours waiting to jump up and run to the door. I work from home so it’s not a dealbreaker, but I wish they would give you more warning or a smaller delivery window before they show up.
I am currently waiting 3 days for insulin. Capsule didn't call. I have zero insulin right now and they will not deliver during a time when I am home. Be aware!!
After reading several reviews, I sort of wonder what all these complainers are talking about…..? For one, I personally made the choice to switch my prescription to Capsule because live in LA and I don’t currently have a vehicle (yeah yeah, crazy I know. But I’m in a great location within walking distance of anything I could ever need and if by chance I need to go further…! Hey, Weymo! Always a driverless vehicle beebopping the streets of the city willing to scoop me up and take me where I need to go! But I read people’s reviews saying: (in the nasal-est voice ever) “omgggg like im not ever satisfied unless i have something negative to say and im just itching post it here for the negativity lovers like myself to read, to heck with Capsule they even have a sneaky way of sneaking in a tip to the total right under your nose! Get it together Capsule. I have never once in the year or so I’ve been using them have had anyone try and sneak themselves in a little tip. No, definitely not. I have only had one major issue with them and it was more so with an individual employee, not Capsule in its entirety. If you’re like me and live in a big city and the idea of one less errand appeals to you, yeah I’ll recommend Capsule.
Repeatedly fail to deliver when they said they would. Intolerable hold times when you try to contact customer service. Why? Why did my doctor switch from Alto to these clowns? Either Alto or CVS are MILES better than this garbage. As others have said, 1 Star because I'm not allowed to go lower.
Was home sick, used Teladoc. They offered Capsule, "free delivery to home" which sounded great bc I felt too horrible to go out and my husband was out of town. I even pre-registered on Capsule with my insurance and payment card before the script was sent to help speed up the process. They don't tell you until AFTER they take your payment that it will be THIRTY-THREE hours before you actually receive your prescription. Not helpful. Will never use again.
All I can say is I've been using capsule for more than a year now and the experience has only been positive. Only one time I needed to call support, and I was shocked how responsive they were over the phone. Much better than going in person to a pharmacy.
I have been using Capsule for over a year now due to my OBGYN office telling me I had to in order to receive the proper discount on my medication. If it weren't for my desperation to get this medication, I would not use Capsule. I do not recommend this service or website to anyone. Every order I make has some issue tied to it (I only have ONE medication through this service). Capsule has wiped my medication information more than once from my profile, leading to me calling the OBGYN nurse to try and convince her to please resend my script. This has happened at least twice now. I just logged on tonight because I saw I was running low on medication as they haven't texted me in a while (normally, Capsule will send a text saying when it's time to renew or order again). They somehow put my medication on a rotation to where I am locked out of purchasing it for another two weeks, but I only have one week of medication left. So, I now have to beg my OBGYN office yet again for more help. The delivery drivers for Capsule are not great with customer service either... You select a desired window of time, leave a tip, and they still do not have any good communication with you. My last order was over 2 hours late as I had to stay up past 11pm to grab my order from the delivery person who provided no explanation or communication as to why they didn't deliver in time. Capsule also does not provide any links to leave a review, so I know THEY know they are doing a poor job. I hope to find a better medication delivery service in the future. The stress this website constantly leaves me is insane. Every time I need to reorder, I brace myself for a bad day.
My order has been wrong since Capsule took over the right dose pouch. They keep requesting medication, which I have told them 6/7 times now that I do not take anymore, but it still keeps getting added to my pouch. As for inhalers, they keep requesting them every month even when I have told them this is not needed, and I get the same response "We will sort it for next month"I have had enough!
Kick out providers
Someone from Capsule called me to confirm my order of 3 meds instead of 2. I confirmed 3 medications. They delivered 2. The delivery times are a bit inconvenient also. They are not every hour like you see in the commercial. I messaged them about the missing medication. No response. Consequently I had to order from my other pharmacy and refill it. It became a waste of time. A month later, they now have refilled 2 of my prescriptions without my approval. They didn't do the 3rd one. They didn't even notify me the prescriptions were ready. The medications have been sitting there for a week. I called my pharmacy. They had to call Capsule to cancel the orders. CAPSULE PEOPLE - WHAT ARE YOU DOING? No response. Poor execution all the way around.
Just another tech company with "glitches" that affect performance - Like not being able to actually deliver the prescribed medication when promised. Difference here is when they screw up the cost is not a missed burrito for dinner, but an actual negative impact to your health!! Good luck trying to reach someone - they're "closed". Let's leave the important stuff, like delivering medications that impact people's health, to real companies that do this for a living. Would give zero stars if I could.
Horrible service, stay away
I received a text when I arrived for a doctor's apointment telling me I have to opt OUT of having my pharmacy changed to "Capsule". If you don't do that in time, you get a second message telling you that your pharmacy has been updated. Shoddy business practices to have to opt out of something I didn't ask for, nor want, to begin with.
Keep confirming and then canceling my orders last minute (1 hour before scheduled delivery) due to drug is out of stock. They reschedule delivery and cancel again last minute. I'm out of my medication and could have gone somewhere else if they would just communicate. They also implemented a sneaky Tip policy and adding an $5.00 automatically to the payment.
It's just uber for pharmacies, so you're paying over the odds for the prescriptions from local pharmacies that you probably wouldn't bother with otherwise.
