Good customer service!
Good customer service!Representative listened to my concerns and took my order for a cap...
Sandra Ringgold
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Capillus
4.350 reviews
Last reviewed: Feb 28, 2026Do you agree with Capillus's TrustScore? Voice your opinion today and hear what 1,512 customers have already said.
www.capillus.comMember since Feb 2026
Capillus is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Very Happy Customer
Christina guided me to get my laser cap fully repaired and returned quickly. Great service!
KD A
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Can't replace battery…
I TRIED to purchase a replacement battery for my cap, but they are now not available to purchase online. So, I have a $2600. cap that i am not able to use... pretty frustrating
Laurel Hager
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Very quick and polite response as well…
Very quick and polite response as well as a good answer to my question.
STEVEN GELLMAN
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No phone number to consult with a human ?
We bought the cap and Lou used it as instructed but the battery does not hold a charge.Nobody has the battery !!?!Why can’t some person call or send the link to purchase a battery?
Concerned Buyer
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I asked to change the color of my face…
I asked to change the color of my face mask to lilac and although the Black already shipped, Christina in customer service took it upon herself to make the change, deliver the replacement within 1 day and provided a paid UPS label for return.
Patrick McVicker
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Very helpful
Very helpful, spoke with a person directly and answered all my questions.
elizabeth copelan
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christine was very helpful in my choice…
christine was very helpful in my choice off product
Timothy T
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Isis was amazingly helpful at helping…
Isis was amazingly helpful at helping me navigate the exchange program. Amazing customer service!!
Brian Moore
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Awesome Customer Service
I have not needed to contact the company for five years, but recently my battery pack for my cap was not charging for as long as it used to. Christina, the phone rep was amazing . She figured out which cap I had and sent it over within days! I will definitely be purchasing from them in the future!
Daniel Shears
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Excessive Restocking Fee For Un-Opened Caps
I do not agree with Capillus unopened box policy but the representative remained focused. She was able to offer me two options for my desire to upgrade my pro S2.
Ed Batson
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I want to take this moment to…
I want to take this moment to acknowledge Isis for the tremendous support she gave me in helping register my order online to be eligible for warranty.Very happy with my product and the company Capillus. I would recommend this company to anyone.
Louie Florovski
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Easy exchange, great customer service
Capillus was great in helping me exchange my small-fitting RL cap for a larger one. They made everything easy. Thanks to Christina for the great customer service.
Brian Sachetta
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Purchased in 2024 and cap stopped…
Purchased in 2024 and cap stopped working January of 2026. No longer charges.
Julia Czajkowski
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helpful to resolve problem
polite, patience, very knowledgeable.
NGUY/ALFRED
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Isis
Isis. She really knows what she’s doing. She’s very patient and very pleasant. Thank you.
BARBARA RES
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Great customer service
Great customer service. Product took soo long to get!
Hillary Larson
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I had Excellent experience
I had Excellent experience
Virenjan
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I tried to order during your sale but…
I tried to order during your sale but no one actually responded until 3 weeks later and then not with the price I was told. Tired of wasting time here trying to spend too much money with this company. Going to find another option.
Kris Munroe
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6 minutes a day everyday
Transaction was handled professionally. The representative I talked with was very courteous and helpful. I’ve had a capillus laser hat for almost a decade. Glad to upgrade to 280 pro. Thank you.
Jerry Mason
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Cite this page
According to TrustPlane, Capillus has a 4.3/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/www-capillus-com