Tony was really so Good to help me to connect my Bose ultra Soundbar with Bass Module 700 and Surround Speakers 700 connection went all Good but only couldn’t connect my Adapti Q but Tony was really helpful really a good human appreciate really an Angel …deserve 10 out of 5 ⭐️ ⭐ ⭐️ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐️ ⭐.Thanks TONY Thanks BOSEFROM KEVIN.
Tony was really so Good to help me to connect my Bose ultra Soundbar with Bass Module 700 and Surround Speakers 700 connection went all Good but only couldn’t connect my Adapti Q but Tony was really helpful really a good human appreciate really an Angel …deserve 10 out of 5 ⭐️ ⭐ ⭐️ ⭐ ⭐ ⭐ ⭐ ⭐ ⭐️ ⭐.Thanks TONY Thanks BOSEFROM KEVIN.
What has happened to Bose. Quality of product is decreasing, but the customer service is dismal. I returned a speaker for repair in October. I think they have lost it and 15 weeks later, I am struggling to have the repair fee reimbursed. Their customer services promised "personal ownership" of the matter, payment in 72hrs. Nothing happens. There is no complaints process. I am at the mercy of customer service smiling jargon, lies and bluff. No more Bose for me.
What has happened to Bose. Quality of product is decreasing, but the customer service is dismal. I returned a speaker for repair in October. I think they have lost it and 15 weeks later, I am struggling to have the repair fee reimbursed. Their customer services promised "personal ownership" of the matter, payment in 72hrs. Nothing happens. There is no complaints process. I am at the mercy of customer service smiling jargon, lies and bluff. No more Bose for me.
Bose Quiet Comfort Headphones - HORRIBLE CUSTOMER SERVICE - USE JABRA INSTEAD!!! My Bose were very comfortable headphones but poor noise cancellation... they were still my most comfortable headset, until the first malfunction of them not charging anymore... To find out Bose does not do repairs, and they say "we'll do a replacement once you send in your old headset but you have to pay full price for replacement"... I said I could get it cheaper on amazon even including a 2 year warranty, they gave a 20% discount, still was cheaper on amazon. I asked what the diff between a "replacement" and buying a new one was. They told me to have a good day.I have better headphones through JABRA that they've fully replaced FOR FREE WITH FREE SHIPPING 3x in 2.5 years. Bose makes me buy a brand new headset for a charging issue from natural wear and tear and don't even give a worthwhile discount. Immediately came to leave a 1 star review
Bose Quiet Comfort Headphones - HORRIBLE CUSTOMER SERVICE - USE JABRA INSTEAD!!! My Bose were very comfortable headphones but poor noise cancellation... they were still my most comfortable headset, until the first malfunction of them not charging anymore... To find out Bose does not do repairs, and they say "we'll do a replacement once you send in your old headset but you have to pay full price for replacement"... I said I could get it cheaper on amazon even including a 2 year warranty, they gave a 20% discount, still was cheaper on amazon. I asked what the diff between a "replacement" and buying a new one was. They told me to have a good day.I have better headphones through JABRA that they've fully replaced FOR FREE WITH FREE SHIPPING 3x in 2.5 years. Bose makes me buy a brand new headset for a charging issue from natural wear and tear and don't even give a worthwhile discount. Immediately came to leave a 1 star review
Inah was incredibly helpful, and when I stated replacement ear cushions for my QC45 headphones were out of my budget at £24.95, she said they would send them for free as a one-time courtesy!
Inah was incredibly helpful, and when I stated replacement ear cushions for my QC45 headphones were out of my budget at £24.95, she said they would send them for free as a one-time courtesy!
The below described issue has been completely resolved with speed and a focus on customer care. It was resolved within two hours. 5 StarsI am a long-time Bose advocate who has spent thousands of dollars on their products, including two pairs of $1,000+ aviation headsets, soundbars, and multiple pairs of headphones. Despite this, Bose’s trade-in policy is an absolute insult to a loyal customer.I have already paid over $300 for new headphones, yet Bose refuses to ship them until they receive and "process" my old unit. This creates an unnecessary, weeks-long delay that modern retailers like Amazon eliminated years ago. Amazon trusts their customers by shipping new items immediately and using a credit card on file as security; Bose, however, holds both my payment and my property hostage.It is unacceptable for a premium brand to treat a customer with my purchase history with such a total lack of trust. This sequential shipping model is inefficient and demonstrates that Bose is hopelessly behind modern retail standards.Product: Bose QuietComfort Ultra (Trade-in of QC15)Serial Number: 051346Z00321654ACDesired Outcome: Immediate shipment of my paid product and a modernization of this restrictive policy.
The below described issue has been completely resolved with speed and a focus on customer care. It was resolved within two hours. 5 StarsI am a long-time Bose advocate who has spent thousands of dollars on their products, including two pairs of $1,000+ aviation headsets, soundbars, and multiple pairs of headphones. Despite this, Bose’s trade-in policy is an absolute insult to a loyal customer.I have already paid over $300 for new headphones, yet Bose refuses to ship them until they receive and "process" my old unit. This creates an unnecessary, weeks-long delay that modern retailers like Amazon eliminated years ago. Amazon trusts their customers by shipping new items immediately and using a credit card on file as security; Bose, however, holds both my payment and my property hostage.It is unacceptable for a premium brand to treat a customer with my purchase history with such a total lack of trust. This sequential shipping model is inefficient and demonstrates that Bose is hopelessly behind modern retail standards.Product: Bose QuietComfort Ultra (Trade-in of QC15)Serial Number: 051346Z00321654ACDesired Outcome: Immediate shipment of my paid product and a modernization of this restrictive policy.
This was the absolute worst customer service experience I have ever had in my life. Bose misdelivered my headphones to the US during Christmas when I live in the UK (all the detail entered when checking out were correct). After having to hound them about this, they finally cancelled the order and I have been waiting for a refund for over a month. They emailed on January 13 with a credit memo saying to expect a refund within five working days. I STILL haven't received the refund. I've contacted them on the phone and over their chat feature OVER SEVEN TIMES about this and every time they say they will raise a 'ticket' to their finance department who will contact me within 48hours. Of course, the 48hours passes and I get back in contact. Then, they tell me a ticket has not been raised but that they can do that right now. And the cycle continues. It's genuinely kafka-esqe. Aside from that, it is also infuriating. These are £300 headphones, having to wait weeks and weeks on end for £300 is so frustrating. Update: still no help from Bose, but I finally won the dispute with Monzo because Bose never responded on their end.
This was the absolute worst customer service experience I have ever had in my life. Bose misdelivered my headphones to the US during Christmas when I live in the UK (all the detail entered when checking out were correct). After having to hound them about this, they finally cancelled the order and I have been waiting for a refund for over a month. They emailed on January 13 with a credit memo saying to expect a refund within five working days. I STILL haven't received the refund. I've contacted them on the phone and over their chat feature OVER SEVEN TIMES about this and every time they say they will raise a 'ticket' to their finance department who will contact me within 48hours. Of course, the 48hours passes and I get back in contact. Then, they tell me a ticket has not been raised but that they can do that right now. And the cycle continues. It's genuinely kafka-esqe. Aside from that, it is also infuriating. These are £300 headphones, having to wait weeks and weeks on end for £300 is so frustrating. Update: still no help from Bose, but I finally won the dispute with Monzo because Bose never responded on their end.
The quality of their products are poor. I have a bass module for a soundbar that's probably been used less than 24 hours and it's failed. Looked online seems to be a common issue this component was only £300 pounds they want £175 to repair it. They are over priced and the class of amplifier they use isn't very good as everything they appear to be a trend. I wouldn't buy Bose again, admittedly that I have spent about £2k already but won't purchase anything else from them. THERE ARE BETTER BRANDS OUT THERE
The quality of their products are poor. I have a bass module for a soundbar that's probably been used less than 24 hours and it's failed. Looked online seems to be a common issue this component was only £300 pounds they want £175 to repair it. They are over priced and the class of amplifier they use isn't very good as everything they appear to be a trend. I wouldn't buy Bose again, admittedly that I have spent about £2k already but won't purchase anything else from them. THERE ARE BETTER BRANDS OUT THERE
I paid thousands for the top of the line for a sound bar, sub woofer and surround speakers 4 months ago … the sound bar has been in the shop for a month , and it still doesn’t work ! I was told it was in the settings , so still having trouble I called the help centre 1.58 minutes still not working… they suggested I call a regular service centre … the retailer gave me the finger ( JB hifi )and told me to call Bose … so where is my consumer protection …. I wish I had read the reviews before I bought the product
I paid thousands for the top of the line for a sound bar, sub woofer and surround speakers 4 months ago … the sound bar has been in the shop for a month , and it still doesn’t work ! I was told it was in the settings , so still having trouble I called the help centre 1.58 minutes still not working… they suggested I call a regular service centre … the retailer gave me the finger ( JB hifi )and told me to call Bose … so where is my consumer protection …. I wish I had read the reviews before I bought the product
Do not buy Bose products!!! I recently purchased Bose ultra earbud that were faulty. The only option they gave me was to pay another £175 on top of £199 for the earbuds I’d already purchased meaning I paid a total of £375.98 for a product that is now on sale since Black Friday for £299.95. Bose gave me excuse after excuse after 3 calls and 180 minutes in calls I made to them but essentially on their part they still wanted £175.66 from me. They would not take into account that the product they sold me initially was faulty but no credit note was given to me. Stay away from this company and this is from someone who normally loves Bose products but not anymore!!
Do not buy Bose products!!! I recently purchased Bose ultra earbud that were faulty. The only option they gave me was to pay another £175 on top of £199 for the earbuds I’d already purchased meaning I paid a total of £375.98 for a product that is now on sale since Black Friday for £299.95. Bose gave me excuse after excuse after 3 calls and 180 minutes in calls I made to them but essentially on their part they still wanted £175.66 from me. They would not take into account that the product they sold me initially was faulty but no credit note was given to me. Stay away from this company and this is from someone who normally loves Bose products but not anymore!!
We were walking around a mall in Dubai and walked into the Bose shop and was met by a really nice assistant called Carroll Clive. I explained that I own a set of Bose earbuds the set before the Ultra ones on display and Carroll explained how much better the latest ones are. I looked at the price and he explained we could claim ‘duty free’ at the airport.I said I’d think about it and compared the UK price vs Dubai price. I then looked at the soundbar on display and Carroll gave us a demonstration and it was fantastic with the curtains around our area. I then decided to purchase the Ultra earbuds, Carroll did the duty free paperwork and we left the store.I just want to say that Carroll was a delightful man and a great ambassador for the company.
We were walking around a mall in Dubai and walked into the Bose shop and was met by a really nice assistant called Carroll Clive. I explained that I own a set of Bose earbuds the set before the Ultra ones on display and Carroll explained how much better the latest ones are. I looked at the price and he explained we could claim ‘duty free’ at the airport.I said I’d think about it and compared the UK price vs Dubai price. I then looked at the soundbar on display and Carroll gave us a demonstration and it was fantastic with the curtains around our area. I then decided to purchase the Ultra earbuds, Carroll did the duty free paperwork and we left the store.I just want to say that Carroll was a delightful man and a great ambassador for the company.
