Experience has been a nightmare.
I bought a car from BMW Tunisia and the whole experience has been a nightmare.Ignored messages and misleading dates.My passport was withheld, leaving me stuck in Tunisia and unable to return to France.I lost more than €4500, with no car delivered and no compensation.I also suffered significant moral and emotional distress due to this situation.What is most shocking is that I sent several detailed emails to BMW Group headquarters: despite being fully informed, they have taken no action whatsoever.For a brand that calls itself premium, this lack of responsibility is unacceptable.
Trabelsi mohamed jaouher
I am not so sure about "the ultimate…
I am not so sure about "the ultimate driving machine" thing but they have very good cars. The 4 coupe's are allright, 5 series with the xdrive packages are really comfortable and roomy. I like em just fine.
Yashasem
The worst customer service
Poor design flaws and won’t own up to them. Major problems with wheels, drainage (look at sloshing water). When you address them so they can rectify and resolve they want to blame you for it. I will never get another BMW and that is after owning 6 of them.
Paul Shackleford
My favorite brand for a car
My favorite brand for a car! My dad is used to drive BMW when I was a kid. Now I also drive BMW with my older son.
Raymond Mundi
I paid for the insurance on the tires
I paid for the insurance on the tires, then I ran over a nail. They DO NOT HONOR the insurance ON SUNDAYS because its a third-party insurance company, but after kicking and screaming like a petulant child, they agreed to let me just pay it and assume it would get honored.Great! Thanks BMW!
Paige North
OLDER BMW 1 SERIES ARE A NIGHTMARE
older bmw 1 series seems to be having timing chain problems. avoid older bmw 1 series its an expensive repair.
Shohid Miah
BMW finance team - just cant speak to anyone, pretty incompetent!
Extremely poor and unresponsive telephone customer service in finance team. Spent several hours without being able to speak with anyone and the person spoken to arranged a callback not honoured wasting time and money. No response to email or online requests either -
Dr Pramod Prabhakaran
Appalling standard of preparation
I recently purchased a 650i from Stratstone Derby and when collecting all seemed fine. On the 200 mile drive home numerous faults were identified including a broken door lock, smelly air con and blown speakers!I immediately reported this and it was agreed that I could take the car into my local dealer in Colchester. They ordered the relevant parts and the vehicle was booked in.On the day work started the dealership phoned to say there were serious problems with the vehicle and the amplifier was underwater and there was a large amount of water in the rear of the vehicle causing various degrees of corrosion.I immediately informed Stratstone and rejected the vehicle, I was then informed it was my responsibility to return the vehicle (200 miles away). I asked how I would be able to get home after this and was told they would give me a lift to Derby train station. What a joke. I then had to pay for the car to be transported back to Derby.I requested that this money be refunded but was told no.I then contacted the pathetic BMW customer services team (Sarah), who having heard my story took ten mins to decide that they wouldn't help and couldn't do anything about the situation.BMW proudly advertise they carry out exhaustive checks on their vehicles, in my case it is obvious that did not occur and the dealership does not have the decency to to pay for the vehicles return or explain how the vehicle was supplied in such a bad state.My next move will be a solicitor as I will not let this drop.BMW have now lost another customer although with their profits they won't give a damn.
Mark Harrison
bmw hull bottom of list for service
i will try and keep this shortmy 5 series went into STRATSTONE BMW HULL on the 16th dec to have the bonnet repaired ,whilst this was being done the car had a health check in overnight and collected the next day everything was FINE2 days later car computer light came on with chassis problem take in to dealership which i did immediately. they told me it would have to go on BMW big brother computer to see what was wrong NO PROBLEM I THOUGHT came back good news sir theres nothing wrong thats £100 talk about PANTS DOWN 2 days later my wife is on her way to newcastle and guess what YEP chassis lights on again take to dealership here i would expect for that famous line that the car needs to go on the BMW computer to see whats wrong then charge me £100 for the priveledgeDO YOU THINK THEY ARE A LITTLE SHORT IN THE XMAS NIGHT OUT MONEY JUST TO MAKE MATTERS WORSE I AM CALLING BMW COMPLAINTS LINE AND HAVE BEEN WAITING 35 MINUTES FOR THEM TO ANSWER STILL WAITING
Steve wilks
Unacceptable experience.
I will try and keep this short because if I go in to details it'll be a very long! There was recently a recall on my vehicle, BMW said not to drive the car as this is safety recall, they will pick up the car and give me a replacement in the meantime, the same day. Did this happen? No. It took me two days of calling up, chasing them, promised call backs and not forgetting the waiting time before speaking to someone! Me as a customer had to all the leg work, when I get throught to someone, they will be like nothing has been done, or I need to call the dealers, I was just going round in circles. Eventually things got sorted, well nearly. They said I should get a like for like vehicle or will try best, did say to them I do need a large car as i have a family. So I get a 3 series.Was thinking 3 series and 7 series not very like to like is it. I got the car changed eventually.You think that they have recall in place and they will be well prepared.I made a Complaint to BMW customer service and next day received a phone call from BMW, explained everything, they apologised and as a good will gesture they sent me a hamper. Anyway over a week passes by and get a call from BMW saying car is ready and arranged a time for pick up, anyway after waiting as usual the rep sees me and hands me the keys, I go to inspect the car and I notice scratches everywhere, they also gave the car a complimentary wash and vac... yh right, it was still dirty.I went and got the guy out and showed this to him, I could tell buy his face that this wasn't BMW's fault, I explained to him that when the recovery truck came to pick up the car he inspected the car for damages, he only marked down on his paper scuffed alloys and one very small dent and I agreed and signed. I know there was no scratches because I keep my car very clean and scratch free, I detail my own car so I will know if I had scratches.The guy said he will take picture and speak to manager and review cctv footage and will call me back later. When I did get the call he said nothing is showing on cctv and it's not them, even though the recovery made a note everything minus the scratches, they turned and tells me we can't rely on what the guy said or what was written down. That just got my blood boiling, he should've just said to me "you're lying and they have been there from before"The BMW guy said bring it and we can try buffing it out but by then I was already cheesed off and declined. I just don't trust them anymore.I won't be spending my hard earned money with them anymore, my next car purchase will be from the other German rival. I won't even recommend BMW to anyone.My advise is always take pics of your car before giving the car to them for what ever reason, at least you will have photographic evidence if they damage anything.They are happy to take our money but not provide that high level of service. Sending me a basket full of biscuits and jam won't restore my faith in BMW.It's also time to contact Watchdog.
Ali
Very good cars, customer service could be better
I had BMW for years now and i can say that they are quite good cars, but the bmw service and customer service is not the best, and the prices are a bit too high.
L Marshall
spire borehamwood pathetic
i could not find the specific branch on the title, but it was an absolute disaster i went there 3 days in a row to buy a brand new car and was fobbed off all 3 times which i find is rather unable, however i gave bmw a second chance and went to the one in parklane and can say they where absolute fantastic please stay away from BMW in borehamwood
donald riley
Appalling Service - BMW Cooper Teesside
I have purchased 2 vehicles from BMW Cooper Teesside and can honestly say that I would strongly recommend against using this dealership. Each time I have bought a car from themselves, the sales process has been smooth (as expected) however the service from the Service department is a disgrace and their organisation is somewhat appalling.
To give you some background, I had purchased my most recent vehicle back in December 2015 and was assured by their Sales team that the log book for the car I was purchasing would be sent over to the DVLA to confirm change of ownership, this couldn't be done the day of purchasing, as they had not arranged for the log book to be transferred from their Sunderland dealership. A month passed and I had not received notification from the DVLA that the vehicle was now registered in my name, I followed this up with my Sales contact, who advised that they had made an error and that this would be actioned as a priority. With this in mind, I explained that my insurance policy could essentially be invalid due to me not being the official registered keeper. BMW then offered to add me their own insurance until this issue was resolved. Surely it should have been Cooper Teesside advising me of this, due to their apparent experience within the motor trade, not the opposite way around?
I have since received my log book this week however I have now received a letter from the DVLA stating that my vehicle is due to me clamped or taken away as this has not been taxed or declared SORN, despite BMW Cooper Teesside's assurance when purchasing the vehicle that they would tax the vehicle. On the day of purchasing the vehicle, I had to produce my insurance cover note which was sent over to my Sales contact to ensure that the vehicle could be taxed, it seems that this was never actioned.
I have since called their offices to speak to my Sales contact or a Manager however I have been advised that neither were in the office at the point of me calling. I am now left with a vehicle that cannot be driven until this is resolved and BMW Cooper Teesside are unable to accomodate my request of a courtesy car until this issue is resolved.
My honest advise would be to stay clear of this dealership and go elsewhere, where you will feel a valued customer and receive a high level of customer service.
Bethany Riley
Total luxury when you're driving a BMW
I bought my 1 series in January and its the mos luxury car that i have ever owned. I booked in for a service and mot at BMW (i normally go to the garage at the end of the road) and even though it was 60 dearer it was worth it as i got a free clean inside and out and the use of a free car for the day. they have nice area with free bottled drinks while we wait. 5 * service
aqib siddiqui
The best cars ever!
I'm really proud of my BMW model :)
Franco
Great cars!
I bought a 135i a couple months ago and love the car. They even had the car hidden behind sliding doors and unveiled it to me with mood lighting and music, was quite impressive. The cars are expensive, however the quality and the performance make it well worth it.
Scott Martin
Purchased a approved Bmw in Oct 13 , service lousy after the sale. No service book or warranty given!!
Purchased a bmw 3 series , bmw boast a approved used car scheme with many benefits , mainly 1 year warranty. Was not given a service book , but promised it would be in post
Despite phone call and email complaints have not been sent the details of the one year warranty.
Still no service book or warranty after 5 weeks!!
So what's the difference between buying from sytner bmw and a non authorised dealer?? Atleas the non authorised would be cheaper
Bharat Pandya
Worlds Greatest car
i am the proud owner of a BMW, and all i can say is, that it is the best car i have ever driven, simply love it :D
Jakob Sørensen
Didn't honour warranty and was left with a £5k bill !!
Extended warranty wouldn't cover a head gasket failure (common fault).
Rick
No service
I was recently looking around to buy a bmw in the chesterfield store, I was brousing the cars outside for quite a while and not one member of staff came out to assist me, they were clearly too busy chatting inside. I was quite appalded by this as they had obviously seen me. I decided to leave and bought a car elsewhere.
Charlie
