I have tried disputing 5 things so far with ZERO luck. Every single time they have made me jump thru hoops and have yet to actually refund me money for a claim for something I didn't receive from a vendor. I really don't like this company's customer service. They suck.
I created an account as a training process from another app. Never went back to my account. However, all my information was sent to the dark web from Betterment. I am still searching for a way to remove all my information from their database.
I reviewed their website. The result was my email address was posted to the dark web almost immediately per protectmyid.com (AAA/Experian).… and they expect us to trust them with $$?🤣
On Jan 30, 2025, my email address and name was found on the dark web. I received three fraud alerts from creditwise through Capital One. the alert showed that Betterment was the source of my email being compromised. They either sold my personal information or failed to keep it secure. Betterment has other more important data, such as SSN, address, birthday, etc. So I told them to delete all my accounts and delete my personal information. They said that only California residents are protected so unless I can prove that I live in California, they will continue either selling or sharing my personal information or failing to keep my personal information secure.
Awful - no one is ever available. During business hours they announce that line is closed. Seems like a fraud.
There's no customer support. My debit card was compromised. They sent me a text asking if the charge was legit and I said NO. The next information that I got was that the charge would be disputed and a new card would be sent to me.Long story short, it's been a month and I still don't have a debit card that works. I asked to speak with a supervisor but all I could do was get an email back, no phone call. Absolutely no customer suppport.
Job one for any company that handles your money is data security and privacy. Betterment has failed that basic test. According to an email they recently sent their customers, "an unauthorized individual gained access to certain Betterment systems through social engineering." While the hacker did not gain access to customer accounts, "we believe the unauthorized individual did access other customer information, including certain names, email addresses, physical addresses, phone numbers, and birthdates." This is unacceptable. To make matters worse, Betterment says that federal law prevents them from deleting my personal information from their systems. While California law gives me the right to have them "lock down" my info so that it cannot be accessed through their website or app, when I exercised that right, Betterment said it may take up to 45 days for them to comply!Thankfully, my account was an old one, and I had long ago transferred the funds elsewhere. I will not be sending them back to Betterment ever again.
The day after I invested in the low 5 figures in a "Bond" fund 2% disappeared in fees or value. I got out quick. Don't go here.
The fees incurred with Betterment make this company SO NOT worth it -- Fidelity is $0 fees for just as good, if not better support and capability -- and investing. I don't see the value of Betterment at all.
I've had Betterment for years and have recommended it to others. I looked at the reviews here and don't know what they're talking about. Transfers between my bank and Betterment are quick and easy. Usually only two business days, never five as one reviewer states.
Absolutely 100% scam. Do not be taken in by their promises . They play the long con, not too pushy, very polite, But your money or your asset is not safe with this company they never kept promises I refused to let them go away with my money filed a complaint and got everything back within few days
This is one of the worst companies I have ever dealt with. There is no one to talk to except very entry level people who have no answers and they will not put you thru to anyone who can actually help with an issue. I have gotten nowhere with my situation
Check on my profile for the number and contact for recovery of investment and withdrawal issues. They have Great customer service.
Shady user experience, they offer free services to then trap you with a bunch of fee-driven ones, then make it incredibly difficult to leave or close your account.
Biggest scam ever. They register using your email and if you accidentally approve the register Email like i did, you get spammed and cant delete the account. The Betterment support team did a great job by deleting the entries ASAP.
They just increased their base fee increase from $500/year to $1200/year - but hey guess what? If you don't like it or agree, you have the opportunity to pay $750 to move your plan to another provider. How is this even legal??
This platform is the WORST financial/banking experience I have ever had! They take FOREVER to transfer funds from an external account and then hold your funds for FIVE days to transfer between INTERNAL accounts!! All the while, using YOUR money for their own gain! This will be the first time I've ever had to contact the Better Business Bureau and Consumer Affairs. And, their customer service reps are the most idiotic I've ever come across! Can't answer a thing!!!
Betterment no longer offers meaningful phone support, and accessing your money can take an unreasonably long time. When I attempted to transfer funds from my Betterment Savings account, I was shocked to learn it would take 5–7 business days. This delay was incredibly frustrating, especially since I urgently needed the funds.Even worse, Betterment doesn’t allow wire transfers out of savings accounts, making it nearly impossible to access your cash quickly — a basic service you’d expect from any financial institution.When I called for help, I could only reach someone who couldn't assist directly and simply said someone would follow up by email (not even a phone call). In a time-sensitive situation, that level of support is unacceptable.If you're considering where to invest or keep your savings, I strongly recommend looking elsewhere.
As a plan sponsor and employer, we are extremely frustrated with Betterment’s lack of support. When issues arise, there is no phone number to call—only a support email. Despite multiple follow-ups over the past six days, we have yet to receive a single response. Meanwhile, approximately $7,600 is unaccounted for and has not transferred from ADP to Betterment. We are still waiting for a resolution.Ticket #3475255
Awful "bank." I created an account and funded it with almost $100,000. Then they took FOREVER to verify anything (though they had no problem immediately accepting my funds) so the money was just stuck... the support people were nice but inept (for weeks the only thing they could accomplish was telling me I should "wait until tomorrow").
