They don’t like Bad Reviews on books so they kill them, and they purposefully don’t provide any way to see your own reviews so you can’t see they have been killed. Unprofessional company. Ps The Ap and portal are terrible.
Serious question: does Audible actively search for the most clueless, awful, rude, childish and incompetent jobseekers on earth to offer them a job as a customer service rep on the Audible online chat and phone support?I've had a technical issue for over a year with the Audible app. OVER A YEAR. I've never had one competent exchange with anyone in Audible in over 30 conversations, on chat and by phone, to diagnose it with the brainpower above a 3 year old, let alone get close to having a fix. How can Audible management knowingly inflict such people on us? How can these employees behave like this and not feel disgustingly ashamed at their behaviour? It just beggars belief.
I’m extremely disappointed with Audible after my recent experience.For months I was unknowingly paying for two separate subscriptions — Audible UK and Audible US. As soon as I realized, I contacted customer service hoping for a reasonable solution. Unfortunately, the support I received was completely unhelpful.There was no option to merge the accounts, no way to transfer credits, and no possibility to move the books I had already paid for. Essentially, I was told nothing could be done, despite the fact that this is clearly a situation that many international users could run into.Considering how much I’ve paid into the service, this rigid and inflexible response is incredibly frustrating. It feels very customer-unfriendly and honestly makes the whole experience feel like a money trap.I regret signing up and expected much better from a company of this size. I hope Audible seriously improves its account management and customer support policies, because right now the experience is far from acceptable.
Audible is a decent app and industry standard but it annoys me that my book recommendations are so off. Every time I login, it’s telling me to listen to Harry Potter or some romantic novel which is not even remotely close to my book profile. Given the revenue you must be generating, the lack of attention to these matters can only lead me to believe that leadership is lazy and or incompetent. Leading me to search for a new listening service.
terrible service I wouldn't waste your money
I lost an 8-year library of over 100 books because my Audible app, downloaded from Google Play 8 years ago, did not sync to my Amazon account and Audible couldn't figure out why. I can provide evidence of 8 years of subscription payment history but Amazon says I'm not a subscriber. My listening experience great but their customer service is non-existent. If you have a problem just give up
I started a free trial period because it showed me I could listen the book I wanted to listen to for free, and wanted to give listening to Audio books a try. I set up my account and fill in the information needed. When I search for the book again I had wished to listen to, it showed me I had to pay €9 to be able to listen to it. Seems like false advertising to me.
Why can’t I give half stars on one? The customer service is awful. The product is so expensive, not worth it. It’s sad when companies like this absolutely give up.
Signed up for the free trial with option to cancel before 30 days. I could not use the service as I had intended so I tried to cancel. Through their app, I was encouraged to pause rather than cancel. I elected that option. Now they charged me and told me that you can not pause during the free trial. The customer service reps attempted to sell me a different membership rather than refund the charge. They claimed that I could not have paused the service and were dishonest about what the app offers. DO NOT sign up with Audible. As others have stated, they have NO honest customer support.
I have used audible for years, and only recently realized that books I purchased years ago are missing! I called to complain and they want evidence, only to learn the app is 3rd party and provides no usable information…you have to buy directly from website to verify old purchases. I lost 8 credits and a $7.99 purchase…credits are $13+Loved the app until they couldn’t knowledge I didn’t start the series on book 10.
☆☆☆☆ - zero stars!!!!I’ve been paying a monthly Audible fee without realizing it.I assumed all subscriptions would appear in my Apple iPhone subscriptions, like every other app.Audible did not.Amazon clearly found a loophole where this subscription sits outside Apple’s normal visibility.That’s misleading at best.This isn’t about the product.It’s about transparency and trust.I would never have knowingly kept this subscription.Very disappointed
Their entire customer service from credit card fraud to location of service and phone system is a sham. It might be associated with Amazon but do not ever associate your account to this service
I have been a member of audible for many years. Due to the fact I don't watch television I have used audible books instead while I work around the house, travel, and exercise. Over they years I have lost so many books I've purchased it isn't funny. I have probably purchased over 1000 books over the many years I've been with them. I'm at the point that I realize they no longer deserve my patronage.
THIS COMPANY IS EVIL. They deleted my author account and erased my books for no reason. They refused to tell me why. Said it was "confidential." If this has happened to you, get in touch. We will sue them class action. They disgust me.
1) I found it impossible to find interesting titles--the site is not geared to connect a person with titles he/she might like. 2) It is expensive. You not only pay a monthly fee, but then you pay per title. There is some complex system of earning credits, but who wants to take time to figure that out.3) The customer service chat says it's a person but sounds like an AI bot. It's my view that AI should disclose itself so a customer knows what they are interacting with. Use the library or buy books--Thrift Books and Half Price Books are terrific for second hand books, and so far they aren't owned by Amazon. Great services and far cheaper than Audible.
FRAUDULENT!! no matter how many times you cancel, they still withdraw your money. Costumer service is a joke. They pretend to help and just stop replying before they start. All of them. Think they have customer service in India who couldn't care less.
I’m deleting this app. It starts playing my book everytime I enter the car. I’ve tried all the help tricks and tips. Nothing works and it’s just not worth the frustration. Bye bye.
Company committed fraud and charged my credit card. Never heard of them. Like Amazon, they will charge you for services you never ask for. Reported it card company and BBB.
3 times I have now been cheated by Audible. I buy an audiobook - without a subscription - and then find that they have withdrawn their subscription from my account. Today for 20 months! They have now reimbursed the amount - 200 Euro – after I spent ages chasing them up. That was Audible.de. Audible.com did the same. So did Audible.co.uk. It looks like company policy. Beware!!
I have paid a membership and purchased hundreds of audio books and I had lost all access to these when they closed my account without any warning. Tried to call the help center multiple times and there only answer was: your account have been deleted so we don’t have access to your purchase history. I have all the receipts and still can’t get the hundreds books I have paid for. Terrible dishonest company.
