WinkBeds refused return a few days after trial despite ongoing shoulder pain
I wanted to share my experience for anyone considering WinkBeds, especially side or combination sleepers.I purchased the Luxury Firm mattress, which did provide decent back support, but it caused significant shoulder pain when sleeping on my side. Unfortunately, this pain did not resolve over time.I reached out to customer service just a few days past the 120-night trial period, based on a genuine misunderstanding that 120 days equated to four months. Despite being only a few days over and clearly explaining that the mattress was causing ongoing physical pain, WinkBeds refused to allow a return or exchange.The only option offered was a 50% “Any Reason Replacement”, which requires purchasing another mattress with no trial and no warranty, which felt unreasonable given the circumstances and the original issue being comfort-related pain.While the mattress quality itself may work for some, I found the customer service to be rigid and lacking flexibility, especially for a premium-priced mattress company that advertises customer satisfaction and comfort guarantees.I would strongly caution side sleepers and lighter-weight individuals, and I would encourage anyone purchasing to be extremely precise about trial dates, as there appears to be no goodwill or flexibility, even in cases involving discomfort or pain.
Soofia Salehi
I trusted in the reviews and for the…
I trusted in the reviews and for the first time in my life I bought a luxury firm mattress without going anywhere to touch, see, or lay on it before purchasing. I loved that it was delivered within 2weeks right to my door. I’m one week in and loving my new mattress.
Sheila Hartsuiker
Excited to receive our FIRST WinkBed!
Lots of information online and the few questions we did have were quickly answered with a short email. Mattress arrived on promised delivery date and within the time frame expected.Slight issue with the delivery (FedEx) - dropped the box with such force in our gravel drive that tiny pieces of the gravel were inside the box when we removed the plastic roll. Mattress well wrapped so no damage, just a mess to clean up before preceding.
Pam Duncan Vansant
Somewhat fast delivery and a good…
Somewhat fast delivery and a good product
Rand lol
Smooth and reliable process
Smooth and reliable process. Very comfortable results.
Alan Isaacs
I sent bed to family ahead of our move
I sent bed to family ahead of our move, they set it up yesterday, we were told they would have liked instructions for platform. Had a little trouble with one of the legs ( screw was hard to get in) I’m 500 miles away, hope to be there by next week. Then I can tell you more.
James
Beautiful customer service
Beautiful customer service
Natalia Maida
Recommend!
Mattress arrived in expected timeframe, was able to sleep on the same night it arrived. Seems to be a great purchase thus far!
Erin Cooper
Update the Estimated timing to receive order
While it is good information to know that my mattress is being constructed, that message could include more information such as “ the mattress is being made, this should take 48 hours and then shipped. Shipping to your area will require about 72 hours”
Doughgirl
All good so far
All good so far
Pamela Duncan Vansant
great
great! happy
Daniel Kozak
Very easy to set up
Very easy to set up
Stephen Olson
Everything went well and as explained…
Everything went well and as explained by the WinKBed Representative, No complaints
Mike Acosta
Delivery was suspect. Installation was good.
Delivery was suspect they left at the end of the driveway. Luckily, I was able to get a friend and drag it up to my garage.The installation guy came alone. He was not notified that it was a king size bed. He man handled it and was able to get it in place, but your company should be notifying them that they need two people. Especially since it had to go up and down a set of stairs, making a turn, which was very difficult. Luckily, the guy was great understanding and made it work. I felt bad for him, but he did a good job and I appreciate it.
Jeff Anderson
FedEx opened my box
FedEx opened my box
Zhanna Sergeeva
The mattress feels beyond comfortable
The mattress feels beyond comfortable, and the setup was straightforward. Customer service was responsive when I needed them, and the order went smoothly.
Daniel Vilk
Fed ex dropped the package in front of…
Fed ex dropped the package in front of the porch, where it could have been pirated, rained on and had to be hauled up the porch step. WinkBed experience was great, but delivery could have been better
Stacy Oberne
No complaints
No complaints. Box was a little banged up on the bottom, likely due to the weight of the mattress. However, I was impressed it was in a smaller box and no damage to the mattress itself.
Matt Park
Successful Winkbeds mattress purchase!
Winkbeds has been very responsive to questions and prompt delivery.
Richard Davis
Love the quality and service but....
Love the quality and service but....The only reason I don't give you a 5-star rating is that your removal partner was unable to remove the returned mattress on two separate occasions. I am based in Seattle, WA.
Leslie Deamer
