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West & Willow is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed February 28, 2026.
BUYER BEWARE! Twice order is damaged and now I s as m being shipped a 3rd image I don’t want! No calls / emails after first order was damaged. W&W just keeps sending damaged items. Prints are cheap and not worth the $$. Going to file complaint with BBB.
Order left in garage so wouldn’t get wet as we had a house fire last year
I haven’t received anything communication about it other than it was confirmed 17 days ago. Hopefully I hear more soon and can provide a better rating.
Portrait was perfect❤️
I ordered a portrait & a mug together in December 2025. This was meant to be a gift for my sister whose dog passed away suddenly & unexpectedly last year. I received the portrait but not the mug.I’ve contacted customer support multiple times.I’ve been given multiple tracking numbers for the mug but the mug has never been shipped at any stage. At one stage they even managed to have a completely different postal address attached to my account. Very disappointed.
I ordered this to honor my colleague’s dog that passed away and she loved it. The painting was very close to the image i submitted and she loved how the painter captured his eyes. It was very special. Thank you
My order was a gift, and the delivery address was correct. But, West&Willow uses link to Shopify for verification and delivery. Shopify showed my order was sent to the USPS, then transferred to UPS Ground that showed my gift was sent to me!! I emailed West&Willow before the 30 min. limit for changes. Again, my confirmation email showed the correct delivery address but my gift was still delivered to me! I took the package to UPS and ended up paying for the delivery when it should have been free. West and Willow does make great pictures as I’ve ordered from them before. Please make it easier to reach a human customer service rep, and list “wrong delivery address” as one of your multiple choice answers. I would still order their products but if it’s a gift, I’ll mail it myself since I had to pay for it anyway.
Camille did an amazing job keeping us informed on our order when we had a hiccup with our pet’s image. They worked with us to ensure our portraits all matched and her customer service went above and beyond! This was our fourth order and we love them all!
This is a really disappointing product. Super cheap looking computer generated designs. Not at all classy. Shame
The posters we received were great. The process of getting one the images re-done took longer than I was expecting. But overall, we are happy with everything else.
My 2nd order and it’s perfect…again.
It’s terrible. Doesn’t look like her at all. Cut off part of her ears. If the photo I sent wasn’t the correct size you should have advised. She’s passed away so this was to be a memory of her but I’ve already hidden it in the closet.
Very nice quality picture and timely turnaround!
You fixed the photo no questions asked great customer service
How are you asking me for a review when I ordered almost two weeks ago and have no update on my order whatsoever?
I love the picture. This is our second portrait from West & Willow. I cant wait to give it to my daughter.
This is our 3rd purchase from W&W and it certainly won't be our last! They went above and beyond this time with the customer service and the final product was exceptional.
Great quality
The picture itself was great! The only reason I can't give them a 5-star is that the frame it arrived in was not put together correctly. Two corners of the frame were not flush.
My original order arrived damaged, but the customer service I received was 100%. They quickly remade my order and shipped. Very pleased! Thank you!
According to TrustPlane, West & Willow has a 4.1/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/westandwillow-com
