November 21
November 21, 2025To: Lazhar Berkat, Owner. Adam Vick Branch Manager TexasSubject: Delivery of Wendell Davis personal effects to Tomball Texas subsequent damages, loss, and lack of communication regarding claim and assistance regarding claim.On October 18,2025 I received my shipment which was also packed and stored by vanexpress moving company. During delivery three (3) items were damaged beyond repair being:An LG 55” tv Model OLED55C8PUA Made 11/2018 A 58” Glass and wood with chrome deskA 49” full length mirror All of this had a fair value of $569 in good condition after consulting.All items were either broken beyond either due to the loading, storage, and unpacking which Adam Vick had taken videos of and knew all items to be in good condition. Originally we were told maybe a week to have the claim settled, it is now four weeks and the only thing the person in New Jersey would say was they would send a note to the company they filed a claim with. (Of which we are never copied on which we questioned but never got an answer. These items were reported by Adam on the same day (October 18) in the form of a claim Adam states. As of today, we have never received a copy of this claim after questioning Adam and his head office in New Jersey. To date or as of today, we asked this six (6) specific times. The day after the shipment and a couple of days after this we also asked Adam if he was sure if all items were unloaded, my sons’ office chair as he needed it to do his homework. We received no answer about it, so we engaged the head office in New Jersey. After eight (8) days the chair appeared, and we questioned Adam if anything else was missing. He said no but we told him we were skeptical because we had to escalate the issue just to find the chair. He said no and we also asked his colleagues in New Jersey to please see if they could verify as we were still unpacking.After unpacking we noticed that Spanish porcelain figures containing lladro angel figurines as it was the only box marked porcelain figures and fragile being#4541 Angel lying down $48 value#4960 Curious Angel $55 vakue#4959 Angel Kneeling $109 value#4635 Guardian Angel with baby $40 value#4539 Angel Thinking $40 value#4538 Angel Praying $39 valueOppo 103 SACD/DVD Player $300 value Cusinart blender $29So what we would like to do is to make sure this is common knowledge and we could receive and explanation why we did not receive a copy of the initial claim. We additionally would like to say 7 of the 16 clients bill of rights were not kept. Many pieces of furniture we had a carpenter come in and paid $424 on repair to make usable again . All in all was the only thing Adam was insistent upon was being paid for pickup and and drop off to the point of being insulting. We would appreciate your review and consideration in this matter. Sincerely,Wendell Davis