Value Electronics broke its promise to insure my shipment for full value.
I received a damaged OLED TV from Value Electronics. The owner promised me that the TV would be insured for its full value. These are his actual words: "Yes, we insure the delivery for the full value. " After the TV set arrived with a bent screen and a cracked frame with the inner components visible through the crack at the bottom, I contacted the owner to start an insurance claim. He was unresponsive to my request to make an insurance claim, so the burden fell on me to pursue the claim with the shipping company. After months of jumping through hoops with the freight carrier, I learned to my dismay that the owner had failed to insure the TV as promised. I contacted the owner and he denied that he promised to insure the shipment for its full value.