Good morning everyone have a great day
Good morning everyone have a great day
Fazlullah Mohammed
Was this helpful?
Craftly
4.836 reviews
Last reviewed: Jan 8, 2026Do you agree with Craftly's TrustScore? Voice your opinion today and hear what 36 customers have already said.
us.craftly.comMember since Feb 2026
Craftly is an online company. Based on 36 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed January 8, 2026.
Customer Reviews
Write a ReviewFilter:
36 reviews
Uniquely Created Whiskey
Quick shipment. Kits are beautiful! Lots of fun choices. Can't wait to try our uniquely created whiskeys.
Bryan & Lisa Frueh
Was this helpful?
Awesome!
Beautifully packed, sturdy glass storage containers, wonderful mixes, and excellent super fast customer service and replacement when one of my bottles arrived broken.
Melissa
Was this helpful?
Great idea and quality packaging
Great idea and quality packaging! Enjoying the chocolate bars
Faith Ruby Strong
Was this helpful?
You canceled my order a week after I…
You canceled my order a week after I placed it. Since it was a gift, that was frustrating and inconvenient
Lauren Zoehfeld
Was this helpful?
Easy to order
Easy to order, tracking to my door, excellent packing and exactly what I ordered. What’s not to like.
BRUCE BUSH
Was this helpful?
Perfect Gin Botanicals
I have been working on creating the "perfect" gin recently and these botanicals were better quality than I was expecting! They arrived quickly and have been working great in my benchtops!!
SHELBY PETERSON
Was this helpful?
Good Service
Product was as described. Packaging was good. Delivery was prompt and on time
DF
Was this helpful?
fast and great support
fast and great support
Ken Hayes
Was this helpful?
The product is first class
The product is first class, and the support I needed was quickly given.
M. W. Kremer
Was this helpful?
I loved the idea of the package
I loved the idea of the package. It is a little bit smaller than I had thought it would be ,but the placement of everything is clearly thought through and I know my partner will love this gift.
Tim
Was this helpful?
This kit provides loads of fun
This kit provides loads of fun, experimenting with various smoke flavors. I had the occasion to contact their customer service about something, and I must say their response was first class. It's so rare these days for "customer service" to actually provide real service, but Irina at Craftly did just that. I always appreciate a company that makes it clear that they value their customers and go above and beyond because it's the right thing to do.
Dennis Gallagher
Was this helpful?
Awesome customer service!!
Awesome customer service!!! I was given the gift to create my whiskey batches from my wife and then misplaced the guide with the instructions. I emailed customer service and received a reply right away that they were out of the office but would contact me the next day..... They did! I just received their email with a PDF of the guidelines.Now.... Let's create some whiskey batches!!Great customer support service !!Thank you!!Greg Bangert
Greg Bangert
Was this helpful?
Creative and Unique Packaging
Received our products on time and our gift recipients report complete success with their "crafting." Thank you for your guidance and support with selections.
Louanna Bradley
Was this helpful?
Quick delivery
Quick delivery, high quality ingredients and easy instructions. Fun and tasty kit!!
Michelle V
Was this helpful?
Super nice
Super nice, fast delivery and i love quality of video. I received my order within hrs of placing it. L highly recommend them.
Sonia L. Rubio
Was this helpful?
AMAZING customer service
I must say, I am THOROUGHLY impressed with Craftly’s customer service. I ordered the Do Your Tequila kit for a friends birthday and my package was stolen before I could get to it. I emailed customer service and they responded promptly with a solution. Irina was amazing, helpful, and understanding with my missing order and had a new one shipped out immediately. I am so excited to gift my friend this kit and I would 100% recommend this company to anyone else looking for a gift. You can rest assured Craftly will do everything in their power to ensure you love your order. It’s really hard to find a company who cares about how you spend your hard-earned money these days AND values customer satisfaction over all. THANK YOU CRAFTLY!
Ashley Whitlock
Was this helpful?
Great
Excellent customer service.
Derek
Was this helpful?
Love this!!!
I needed something specific and they were able to accommodate my needs 🙌🏼. So amazing to work with!
Sara Wiseman
Was this helpful?
Do your Rum!!
The product is amazing . We started making our rum the day we got it . I had issues with the delivery company where they said they delivered but I didn’t get it for a week. Meanwhile Craftly was more than ready to help us with a replacement or a refund and resolve the matter quickly. My husband loved the gift !
Jibi
Was this helpful?
Cite this page
According to TrustPlane, Craftly has a 4.8/5 rating based on 36 verified reviews as of March 2026. Source: trustplane.app/company/us-craftly-com