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Thunder Laser USA is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 28, 2026.
The sales rep was quick, responsive, and helpful! The process was easy from ordering, to financing with Geneva Capital, and arranging delivery at my house. I was nervous about delivering my new Nova 51 to my residence, but they made it easy!
Always answered all of my questions and any concerns they were there to help. Rhonda was great and make the process so easy!
Eric with Thunder Laser was quick to helk and answer any questions. The Bolt 32 is a bad dude and we are loving it, also it puts out great quality and has been easier than expected to operate without the training session they offer. Be sure to check them out at Thunder Laser and give Eric a call..
It was great had some questions that were answered. Rhonda helped me make a choice on what machine was the best for my future needs.
I switched from my Glowforge to the Thunder Nova machine and it was the best decision. The machine cuts cleaner, faster, no more issues with network delays required from the Glowforge platform!
Wow. I don't even know how to begin. I bought a Bolt Plus that was delivered in July 2024. Between the time of order and delivery I had an unexpected health crisis. Long story short, the laser sat until February 2026. After unpacking and installing everything, turned the power on, lights on....and then it hung frozen, would not boot beyond the Logo screen. Being it was a Sunday afternoon, I put off contacting customer support until Monday morning. Within moments of firing off an email I received a prompt reply from Chris Myers in Technical Support. Chris asked some questions, requested some photos and guided me through the process. (Even when there was user error on my side). He reviewed the information and determined that the DSP controller was nonfunctional. He provided me with a link and a coupon code that zeroed out the cost of a pricey component. The part should be here in a couple days. He sent me a link with instructions for the install process. My experience has been of the highest quality. THIS is the gold standard to which all customer service should aspire. Well done Thunder Laser USA, well done.
I have the Bolt. Compared to other lasers, it is the most reliable, powerful, precise laser I've ever worked with. Workflow is never held up. Extremely easy to use and integrates amazingly with Lightburn. I am so happy with my purchase.
We’ve had the thunder nova 51+ and have been using it for over 1 year. It’s big, and can accommodate bigger projects going from a table top xtool. Easy to learn. Camera quality is not the best.
Purchased a bolt +24. I’ve had this machine for two weeks now, first day I ran 3 material tests, the next day nothing , the machine hasn’t fired since. I have 60+ emails in to their tech department with no success. The tech department has its customers running tests on fan board, laser head, cables etc. it seems to me, the technicians figure we should know their technical jargon. The way I look at it. They should have a technician here at my home, figuring out the problems with this laser, not me.
I absolutely love my thunder nova 24. The process to purchasing was amazing. I took my time and asked several questions and they always had time for me.
With many months of research, I chose to go with the Thunder Laser Nova 51 130w. Absolutely one of the best decisions I have ever made. The machine has surpassed all of my expectations and Thunder Lasers customer service is top notch! I am looking forward to my next Thunder Laser purchase real soon!!
Great customer service and support while setting up the machine. very user friendly.
I’ve owned the Thunder Nova + 80W, 51-inch laser for about five months, and it has been an outstanding experience from start to finish.I regularly engrave on wood, tumblers, glass, leather, denim, T-shirts, and more, and the engraving quality is excellent on every material I’ve used. The machine is powerful, consistent, and the speed is more than sufficient for business-level production.Setup was very beginner-friendly, which impressed me. Thunder’s documentation and video resources are well done and easy to follow, making the learning curve manageable even for someone new to CO₂ lasers.I’ve had no negative surprises and zero issues so far. Shipping went smoothly, everything arrived well-packaged, and customer service has been excellent whenever I’ve had questions.I would confidently recommend this machine to anyone getting into laser engraving, especially small business owners or diode laser owners looking to upgrade. The Nova + feels like a machine you can grow with
Love working with them and I am excited to buy more products from them.
Working with Thunder to get a laser was great. Rhonda was incredibly helpful with my many questions and always replied in a timely matter. Instantly after purchase the Thunder team reached out with tons of information, ways to reach them and tips for getting started. I've already received the accessories I ordered just a couple days ago. Purchasing a Thunder was a great experience and I look forward to creating with it!
Great customer service. Eric was very thorough throughout the entire process. His attitude and knowledge allowed for a very positive and professional experience.
Rhonda was extremely helpful, knowledgeable, and made the entire experience very pleasant. She explained things thoroughly, and answered all the questions I had. I would recommend working with Rhonda 100%
Exellent machine, Fast and accurate. Perfect Engraving on Clear acrylic.
Rhonda was wonderful to work with! She always got back to me super fast with all of the questions I had. She was very knowledgeable on all of the lasers Thunder has to offer, which really helped me narrow down which one would be best for our business.
Rhonda and the support staff at thunder laser are wonderful. Just purchased my 2nd laser from them.Great laser and great company!
According to TrustPlane, Thunder Laser USA has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/thunderlaserusa-com
