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The Modern Back is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 22, 2026.
Daniel ia a gem in the customer service industry! We're grateful to have Daniel supporting us throughout a great purchasing experience! He answered our inquiries promptly, the order went through smoothly, and the Luraco i9 Max Plus SE has surpassed our expectation!
We live in Naples, two hours from The Modern Back. Daniel was kind enough to meet us an hour before the shop even opened. His knowledge, patience, and professionalism were super. What a fabulous experience, we strongly recommend them!
I had the blessing to find "The Modern Back" online while doing some research for a massage chair. They had the best prices and offers at the time (prices change often in websites). A few weeks ago I saw this offer for a Daiwa Supreme Hybrid and filled out a form to get the offer. A few mins later, Daniel kindly texted me and offered help. He was patient with me and explained everything I had questions about. I spent maybe a week or 2 just talking to him before buying the chair because I wanted to ask my wife (we have a tied budget). She finally agreed and we started the process. Daniel made everything so this was as easy as possible for us. I was really afraid I wouldn't like the chair or it wouldn't work the way I was expecting. Well, I got the chair 5 days ago and it is a dream, I have back issues, and look, maybe I didn't find the right doctor in all these years to tell me what I have, but I've visited multiple, go to chiropractors, exercise, but nothing seemed to work for my specific issue. After trying the chair for these 5 days I feel amazing. Haven't felt this good in years. Daniel thank you for being patient, for not trying to push, and for explaining everything so well!
This review is long overdue, but here goes. I purchased the Osaki DuoMax SE in May of 2025 as a long-term sufferer of pain.A friend recommended the Daiwa Supreme and I thought, I sit in a massage chair one every 2-3 weeks at my nail appointments, and how cool it could be to have one at my house. Then I saw the price and said nope, the nail appointment use would be just fine. Well one search on these chairs and in came an influx of adds, thanks google; and I might have signed up for a coupon for this great idea. In conversations with my friend, the deal that was available when her chair was purchased was nowhere in sight. In the mean time, I was going back and forth with the pros and cons and had decided no deal, no chair. Of course, I then received a just in time for Mother’s Day sale on all sorts of chairs. I fell for the trap and went to try out these chairs. I still thought they were too expensive and was overwhelmed walking into the Modern Back with the smorgasbord of massage chairs. I was greeted by Daniel and told him of the recommend chair. He said no problem, let's head that way. In conversation we discussed what I was looking for and he said, here is the chair you asked for, however I think this one may suit you better. If you have time, let's try out both of them. That set up, led me into trying out a variety of chairs in multiple price points.About an hour or so later, I was now between the Daiwa Supreme and Osaki DuoMax SE.They were very similar in price point, functionality yet Daiwa offered a better warranty than Osaki.What tipped me toward Osaki is the foot massage capability. The enclosed foot compartment that allows for a roller technique was a game changer. 6 months later, I have no regrets on this investment. Yes, it is an investment for the price paid.I am not pain free, but it is a good go to in between my pain rehab.Love that it helps me relax and unwind daily.It has so many bells and whistles I have not tapped into yet, but I enjoy the automatic settings pre loaded and creating my own setting.There is a stretch mode I really enjoy that provides a good back stretch and pain relief.The controls are user friendly.Tom, the owner popped in. He was very friendly and told me a little more about him and the history of the company. I would be remiss if I did not mention the white glove service provided by Mr. Charles delivering and assembling the chair.He was very patient, friendly and personable while working. He did everything to perfection!!Highly recommend The Modern Back if thinking about investing in lifetime comfort. Daniel or Tom will get you in the best chair for your needs.
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We live in another state so it was hard shopping for a massage chair. Daniel really helped us find a great chair by asking good questions and providing recommendations. We LOVE our new chair. Thank you Daniel for being so fantastic to work with!
Daniel was patient, helpful and made it easy for me to find the right chair.
Dan was a very helpful guy who spent time explaining the difference in chairs . He is very knowledgeable about the product and was extremely helpful. At no time was there any pressure from him. Glad he convinced me to travel an hour and half to learn.
Daniel was very supportive in helping us with the selection. He was patient and great follow up! I would recommend modern back again!
Daniel asked good questions to help determine the best chair purchase for us. He was knowledgeable about massage chairs and did Not SELL us he helped us buy!!
Dan from the modern back is a patient and knowledgeable sales man. He helped me and explained the ins and outa of the chair which I purchased. He also assisted in working with the vendor on securing a discount and scheduled delivery to my home. Dan adds value to the modern back.
Daniel Le did an excellent job in communicating with me.
Great experience. Daniel was super helpful and friendly. He was quick to respond and answered all my questions. I’m very happy with my purchase and would recommend Daniel to anyone else interested in buying.
Dan made sure the chair I wanted was the right for me and my family. He gave me very helpful advice on applying for financing. He even worked after hours to make sure everything was taken care the way I wanted it. Would highly recommend the Modern Back. Ask for Dan. He was great to work with.
Daniel was great to work with. He listened to what I needed, explained the options clearly, and helped me feel confident in my choice. The entire experience was smooth, and everything from the buying process to the delivery was handled really well.
My love was terminally ill in Feb. of this year (he passed away in March) when I managed to get him into the showroom to try out and purchase his chair. Tom took time to explain the differences, allowed him to linger and treated him with gentle care. Tom did all he could to expedite the chair. When we realized the pad he needed for his frail body was not with the delivery, Ann Marie showed up at our doorstep, pad in hand, the next day! We were gobsmacked by the care and consideration of these two. What a team and what customer service! These two deserve all success they may achieve with their business. I would HIGHLY recommend this stellar company to anyone.
I found Daniel to be professional, extremely knowledgeable and very personable. He guided me through the selection process to the various functions of the individual massage chairs, providing his insights and landing on the best chair for my household. The whole process from beginning to end was painless and informative. Up to the excellent delivery and setup.
We had an amazing experience at The Modern Back. Daniel was fantastic, knowledgeable, friendly, and never pushy. We visited several times, and he patiently helped us find the perfect massage chair. We couldn’t be happier with our purchase and highly recommend checking them out!We compared prices at multiple stores and online. Still, The Modern Back and Daniel still offered the best deal. You can shop with confidence knowing you’re getting a fair price and the best service.
Daniel was fantastic, very informative in the selection process. Highly recommend going to their showroom to try out chairs.
My wife and I shopped for months to find the right massage chair at the right price. We shopped the road shows at Costco and Sam’s Club as well as the stores and the internet (which I don’t recommend).Daniel, at The Modern Back, was very helpful and allowed my wife and I to try as many chairs as we liked that he had on display. Daniel was very knowledgeable and easy to deal with. We felt absolutely no pressure at all. After shopping at a few other places that week, we returned to The Modern Back decided on the Osaki DuoMax SE. We absolutely love our chair. Daniel gave us an incredible deal with excellent service. We highly recommend seeing Daniel at The Modern Back if you’re in the market for a massage chair.
According to TrustPlane, The Modern Back has a 5.0/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/themodernback-com
