Refused to replace an item lost in…
Refused to replace an item lost in transit. Very poor customer care so would urge anyone to avoid
Do you agree with Chilli Oil's TrustScore? Voice your opinion today and hear what 4 customers have already said.
Chilli Oil is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed December 6, 2021.
Refused to replace an item lost in transit. Very poor customer care so would urge anyone to avoid
I ordered by mistake from this company and cancelled my order, I emailed them to confirm confirmation which took a few days to reply to me.They came back this morning apologised for late reply and gave me a full refund and cancelled my order as requested.I’m happy with how I was treated, I was annoyed at first as I felt I was ignored but they have apologised and I’m quite satisfied.
This is truly a company that offers excellent customer service. I had a problem with a delivery where one of the refill packs had leaked ( faulty pack, which would not have been detected on despatch). Having contacted customer service, I had a prompt response (within 30 mins on a Saturday lunchtime). I sent a couple of pics over and bingo....a replacement was on its way. Superb. Oh.. and the chilli oil is the best I’ve had from anywhere 😀🌶🌶
Screwed up my order, sent me the wrong oil, I complained and they more than made good. I could reduce the stars for the original blunder but mistakes happen, so it's how you react that counts. These guys turned it around, sent more of the correct oil than I had originally ordered and apologised. I will continue to buy oil from them, I will continue to recommend them and, if I'm lucky, they'll get my order wrong again and I'll get more oil to try.... Thank you
According to TrustPlane, Chilli Oil has a 4.0/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/thechillioilcompany-co-uk