Refused to replace an item lost in…
Refused to replace an item lost in transit. Very poor customer care so would urge anyone to avoid
Genna Lowry
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Chilli Oil
4.04 reviews
Last reviewed: Dec 6, 2021Do you agree with Chilli Oil's TrustScore? Voice your opinion today and hear what 4 customers have already said.
thechillioilcompany.co.ukMember since Mar 2026
Chilli Oil is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed December 6, 2021.
Customer Reviews
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4 reviews
I ordered by mistake from this company…
I ordered by mistake from this company and cancelled my order, I emailed them to confirm confirmation which took a few days to reply to me.They came back this morning apologised for late reply and gave me a full refund and cancelled my order as requested.I’m happy with how I was treated, I was annoyed at first as I felt I was ignored but they have apologised and I’m quite satisfied.
Mrs P
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Great chilli oil with even better customer service
This is truly a company that offers excellent customer service. I had a problem with a delivery where one of the refill packs had leaked ( faulty pack, which would not have been detected on despatch). Having contacted customer service, I had a prompt response (within 30 mins on a Saturday lunchtime). I sent a couple of pics over and bingo....a replacement was on its way. Superb. Oh.. and the chilli oil is the best I’ve had from anywhere 😀🌶🌶
Mike Willacy
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Screwed up my order and then turned it all around, Thanks
Screwed up my order, sent me the wrong oil, I complained and they more than made good. I could reduce the stars for the original blunder but mistakes happen, so it's how you react that counts. These guys turned it around, sent more of the correct oil than I had originally ordered and apologised. I will continue to buy oil from them, I will continue to recommend them and, if I'm lucky, they'll get my order wrong again and I'll get more oil to try.... Thank you
Tom Reeve
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According to TrustPlane, Chilli Oil has a 4.0/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/thechillioilcompany-co-uk