Scam operation working out of India
I think a scam operation working out of India has taken over what might have been a reputable but short-lived Georgia business. I thought they were tech support from HP, but they accessed my computer remotely for a connection problem that did not need any changes to my computer, despite the tech person’s gobbledygook. They tried to charge me $199 to clean up my machine. I asked for an invoice and then, when they wouldn’t release the screen, I did a cold shutdown and unplugged the computer. I am following all the steps chatGPT suggested to try to make sure they won’t have access to my computer again and had to change all my passwords. What a pain. I’ve reported it to the credit agencies and police. None of the US phone numbers are in service.
Jane
Johnathan was a great help
Johnathan was a great help
Robert Beckner
Very helpful technician
Very helpful technician much help I hoped to get him next time with my troubles.
Albert Shubin
Ivan Gonzalez was incredibly helpful…
Ivan Gonzalez was incredibly helpful and gave excellent customer service and tech support! I'm grateful he got my printer working. Very patient as well!
Carol
Problem resolved, but scammy approach
Two stars because my issue was ultimately resolved. I was referred to Techify from HP's support website to help resolve an issue with my printer not connecting. After 30 minutes of going back and forth with someone who was remotely working in my computer and trying to sell me a completely unrelated service, I spent another 30 minutes with a technician actually fixing the printer problem. I was pleased with the fact that my problem was ultimately resolved; however, at the end of the call, I was pressured to leave a 5 star review on Trustpilot, with my service technician actually selecting the 5 stars and submitting on my behalf despite the fact that I repeatedly said I would submit a (non-coerced) review. I think it's really shady that a technician who is remotely accessing your computer would select a rating/review on your behalf for you to submit. Ultimately I might have chosen to pay for the extra services if they hadn't been presented in such a non-transparent way, and if my time hadn't been wasted for a full half hour. And even despite that, I might have left a higher rated review if my technician had not taken steps to submit a 5 star review on my behalf. But ultimately, I would not use this service again, and if this is the type of vendor that HP is outsourcing their services to, I would reconsider buying an HP in the future after this experience.
Callie
they were helpful to fix the issue that…
they were helpful to fix the issue that i was having
Penny Lintner Flores
Called for a printer connection issue…
Called for a printer connection issue and now I need a new computer. I'm very unhappy with their performance.
customer
John called me
John called me. John was very flat but became very rude and argumentative when I asked for some verification of who he was and an invoice for the services he provided. I did not feel safe in providing and of my bank information to him for payment. I asked for an invoice where I could send a check. I asked for a supervisor and he got even uglier. He said I just didn't want to pay him Just because the longer I talked with him the more uncomfortable he made me feel.
Cyndi Blaine
Very courteous and knowledgeable
Very courteous and knowledgeable. highly recommend this company's customerr service
Beverly A COLEMAN
Ivan
Ivan Gonzalez is a very professional person. Very able to help and solve my problem. Thank You Very Much!!
customer
It was a great experience!
It was a great experience!
Monica Pulleyblank
They were excellent They listened to me They were compassionate
They were excellent They listened to me They were compassionate
customer
Ivan Gonzalez
Ivan GonzalezII appreciate all the help this technician has given me
Sharon Boggs
Ivan Gonzalez he was so patient and…
Ivan Gonzalez he was so patient and help
evelyn figueroa
helped me get my printer working
helped me get my printer working. Very patient with me
Sue VanNurden Iliff
debate me:
debate me:scam or real?#still not sure
customer
good services
good services
Kay Severson
HP was very helpful in getting my…
HP was very helpful in getting my printer working once and for all.
Dayna Haraczka
Has been an experience working with…
Has been an experience working with Michael and Robin, they work very VERY hard with a 84 years old lady/ GOD bless then .Problem solved
Carmen Garcia
helping me to use my printer Ivan…
helping me to use my printer Ivan Gonzalez
Johnnie Mae Hinton
