Read customer service reviews for Sunfere on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Sunfere is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed March 7, 2026.
I ordered a suit on 5th March 2026, still no sign of any progress and no order received. I sent them a follow-up email but still no response! Order no SF20243145537 I am very disappointed and will never order again.
The customer service team was so supportive after a mishap with my order! I absolutely love the garment I received; it's high quality and fits beautifully. I'll definitely keep ordering from this site. Highly recommend them for both their beautiful pieces and their wonderful service!
I ordered two dresses but only received one, even though the email and tracking shows that I’ve received both. I reached out to them a couple of days ago but still no response. It’s a dress I bought for an event next week. I paid extra for shipping protection when I placed the order so hoping someone gets back to me real soon.
I placed an order with Sunfere on 28th Feb for three items and paid additional for expedited shipping (3–6 working days dispatch). As of today my order hasn’t been shipped. There has been no communication, no update and no indication of when it will be dispatched. What’s more concerning is that I’ve contacted both of the customer service email addresses listed on their website and the emails bounce back as undeliverable. I have no way to contact the company even though they’ve already taken my payment. The lack of transparency and inaccessible customer service is extremely worrying. Paying extra for expedited shipping appears meaningless if the order isn’t even processed within the promised timeframe. I urgently need these items by 18th March and currently have no reassurance that they will arrive or any way to resolve this directly with the company. Based on my experience so far, I would strongly caution others before ordering. A company that takes payment but cannot be contacted raises serious concerns.
Dear Hazra Suleman, Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We want to clarify that on March 2nd, we sent an email informing you that all three of the items in your order were on backorder. In that email, we also asked when you would need the items to be delivered. However, it seems that you did not receive our reply. To ensure you received the communication, we sent the email from three different addresses. Additionally, we’ve tried reaching out to you via social media. We deeply regret any confusion this has caused and truly apologize for the lack of transparency regarding your order and the delayed communication. We understand the importance of receiving your items by March 18th, and we’re actively working to resolve this. We would appreciate it if you could kindly let us know how you would like to proceed, and we will do our best to meet your needs. Thank you for your patience and understanding. Best regards, Lea Sunfere Support Team
Never received an order confirmation but they took my money still waiting , hopefully my dress appears in front door.
Dear Customer, Thank you for reaching out, and we sincerely apologize for any confusion. If you did place an order but did not receive an order confirmation email, it is often due to an incorrect email address being entered during checkout. This is a common issue. Could you kindly provide us with the following details via email at support@sunfere.com: （1）Your name （2）Phone number （3）Payment screenshot （4）Order date This will allow us to locate your order and update your email address, so you can receive all future order and shipping confirmation emails. We truly appreciate your understanding and patience, and we’ll be happy to assist you further once we have this information. Best regards, Lea Sunfere Support Team
SF20243133914 I placed an order for a dress. The sizing was off and didnt fit, sunfere team were supportive into resolving the issue in a manner that is helpful for both of us. They tried their maximum support to reach acceptabtae solution to resolve the matter. General suggestion for your business improvement: I would strongly advise for developing a return policy that would maintain your customers with easy exchanges/returns/ refunds.
Hi Haifa 🌷 Thank you for sharing your experience with us, and we truly appreciate your patience throughout the process. We’re glad our team was able to support you and work toward a solution that felt fair and helpful. At the same time, we’re sorry to hear the sizing didn’t work out as expected. Thank you as well for your honest suggestion about making returns/exchanges/refunds easier. We hear you, and we’re taking this feedback seriously — our team is already reviewing how we can simplify the process and make it clearer and more convenient for customers going forward. If there’s anything we can help with in the future, please feel free to reach out anytime 😊 Warmly, Joe sunfere Support Team 💕
I am so in love with the gorgeous glitter dress I bought! It fit me absolutely perfectly and made me feel amazing. Thank you, Sunfere, for creating such stunning pieces. I got so many compliments
Hi Martina 🌷 Thank you so much for taking the time to share this — your message truly made our day. We’re so happy to hear you’re in love with your gorgeous glitter dress, that the fit felt perfect, and that it made you feel amazing ✨ And wow — getting lots of compliments is the best feeling! Thank you for choosing sunfere and for trusting us for such a special look. If you ever need help styling your next outfit or picking the perfect piece, just send us a message — we’re always here for you 😊 Warmly, Joe sunfere Support Team 💕
I highly recommend this website, my dress is amazing ♥️
Hi Alexandra 🌷 Thank you so much for your kind words and for recommending us — it truly means a lot to our team. We’re so happy to hear your dress is amazing 💗 We hope it makes you feel confident and beautiful every time you wear it. If you ever need any help in the future, just drop us a message — we’re always here for you 😊 Warmly, Joe sunfere Support Team 💕
I ordered from Sunfere (Order #SF20243138411) and the return process has been extremely frustrating. I followed the return instructions, contacted customer support multiple times, and still haven’t received clear guidance or a proper return address. The item is unworn and with tags, yet they are making it difficult to get a full refund. I do not recommend shopping with them.
Dear Jussye, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced. We have sent the detailed return instructions to you on February 13th, February 24th, and February 26th. However, it seems that you have not received our replies. On February 26th, we also sent the return instructions to you via official@sunfere.com. We have since re-sent the detailed return guidelines on March 2nd via three different email addresses. Please check your spam or junk folder to ensure our messages have not been misplaced. If you are still unable to receive our responses, we kindly suggest trying a different email address to contact us, or alternatively, you can reach out to us through our social media channels to ensure you receive our assistance promptly. Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding. Best regards, Lea Sunfere Support Team
I have request a return 4 times and they keep asking me to rate my order, I want to return my items they are to big for me, I will not recommend to any one this website, they don't pay attention to customers requests.
Dear Lisandra, Thank you for your feedback. We sincerely apologize for the confusion and any frustration this has caused. We noticed that your order contains multiple items, and on February 19th, we reached out to ask which item you wish to return, and if you could provide a photo showing that the tags are still attached to the clothing. Unfortunately, we did not receive a response to that inquiry. On February 24th, we followed up, but it seems that you might not have received our emails. On February 25th, an automated email requesting you to rate your order was sent by our system, which may have contributed to the misunderstanding. We have now resent the return instructions through three different email addresses, and we kindly ask you to check your inbox and spam folder for our responses. We truly appreciate your understanding and are here to assist you with the return process. Thank you, Lea Sunfere Support Team
Honestly avoid this company at all costs !!! I ordered a skirt and top combo which took weeks to arrive . I ordered a size bigger than I needed knowing it would come up small but it was far too small , was absolutely gutted as it is beautiful quality and so elegant. Customer services make you jump through hoops and after a week of emailing between myself and customer service I am still waiting on the uk returns address!!! They take days to reply to each email they ask you to send with proof of tags still tact and then want you to pick and option !!! Just give me the address and I can send it and give me my money back !!!
Dear Customer, This is Lea from the Sunfere Support Team. I truly apologize for the frustration and inconvenience you've experienced, and I deeply regret that we have not been able to provide the level of service you deserve. We completely understand how disappointing it must be to wait for an order, only for it not to meet expectations. After our team returned from the holiday on February 24th, we have been working tirelessly to catch up on the large number of emails that accumulated during our time off. Unfortunately, due to this high volume, we were unable to address your email as quickly as we would have liked. Please know that we have never intended to ignore your concerns. I’m truly sorry for any confusion or delay caused by this, and I completely understand your frustration. To ensure we resolve this promptly, could you kindly provide your order number or the email address you used to place your order? This will help us locate your details so we can immediately send you the return address and move forward with the full refund. Once again, I apologize for the inconvenience this has caused, and I greatly appreciate your understanding and patience as we work to resolve this issue. Thank you for your time, and I look forward to hearing from you soon. Best regards, Lea Sunfere Support Team
I bought a dress on 18 February and they said they were on holidays and back 24 February. Two days later, l follow up and they said the dress is now ready to be shipped or you can have the other option for a refund. Till today no shipping or tracking order number. The company needs to improve for customer services and give updates. They are now ignoring my messages as l want to know when they can actually post my dress or if not available, do the honors by refunding my money back! Its disappointing and very frustrating.
Dear Yvette, This is Lea from the Sunfere Support Team. We sincerely apologize for the delay in responding to your emails. After returning from our holiday on February 24th, we have been working hard to respond to all customer inquiries, but unfortunately, we were unable to reply to your message in a timely manner. Regarding your order, we were unable to fulfill the requested delivery time of before March 7th. As a result, we put the order on hold and asked if you would prefer to wait or cancel it. We have now processed a full refund for your order, as requested.. We deeply regret the frustration this has caused, and we are committed to improving our customer service moving forward. Thank you for your understanding. Best regards, Lea Sunfere Support Team
I have returned a dress and have sent multiple emails regarding my return and have no communication from them. They said they were on holidays but back Feb 24th and still haven’t heard a thing. Very very poor customer service.
Dear Mary, We sincerely apologize for the delayed response. Our team returned from holiday on February 24th, and we have been working diligently to address all customer inquiries since then. Due to the volume of emails that accumulated during our time off, we were unable to respond to your email on February 24th right away. We are pleased to inform you that we have processed your full refund today, and the amount will be returned to your original payment method. If you have any questions regarding the refund, please feel free to reach out to us. Thank you for your understanding, and we appreciate your patience. Best regards, Lea Sunfere Support Team
I was very sceptical when ordering, because all of the different comments for the website. However I’m very happy with my dress, it fits perfectly and it looks like the pictures.
Hi Gergana 🌷 Thank you so much for taking the time to share this — we completely understand feeling skeptical when you see mixed comments online. We’re really happy to hear your dress arrived exactly as pictured and that the fit is perfect on you ✨ That’s the kind of moment we always hope for when someone decides to give us a try. If you ever need styling tips or help picking a size for your next order, just drop us a message — we’re always here to help 😊 Warmly, Joe sunfere Support Team 💕
Size is very small, I requested a return address and change to medium. They emailed saying that they are on holidays and there would be a delay. Finally got a address, but they are want me to not return and charge me 39 dollars for the new dress to be sent. Or Send back but the return charge will be very expensive. Doing everything to make it difficult for me t0 exchange for a different size. Who wants a dress lying in the wardrobe thats too small for them. Its an easy solution, proved with labels on for a easy return. Awful customers service, and frustrating, while there website says - returns are easy.
Dear Ciara, We sincerely apologize for the frustration and inconvenience you’ve experienced. We wanted to clarify the situation regarding your return and exchange request. Our holiday ended on January 24th, and we’ve been working diligently to address all customer inquiries since our return. We understand your urgency, and as mentioned previously, we provided the return addresses for both our Germany and UK warehouses on January 24th. However, please note that international returns can take time, especially due to customs processes. If there are any customs issues, this may result in further delays. Our quality check typically takes 7-10 business days after we receive the returned item. We will proceed with sending your exchange dress or refund only after the returned item has been inspected and confirmed to be in good condition. To expedite your exchange, we recommend Option B, where you would keep the original item and pay the $39.99 USD exchange fee for a new medium-sized dress. This solution was offered to save you time and avoid the lengthy return process. The $39.99 USD fee is due to the fact that the dress you ordered is priced at $219 USD. We want to be transparent with you—this option is not the most beneficial for us either, but it has proven to be convenient for many customers who prefer to skip the hassle of returns and get the correct size quicker. If this option doesn’t suit you or feels inappropriate, please feel free to disregard it and proceed with a traditional return for an exchange. We are here to support whichever choice you make. We also want to highlight that we’ve sent the return addresses through three different email accounts to ensure you receive the necessary information. Once you return the item, please kindly provide us with the tracking number so we can confirm receipt and process your full refund or exchange once the item has passed inspection. Thank you for your patience and understanding throughout this process. We are committed to resolving this as smoothly as possible and to ensuring you have a positive experience with us. Best regards, Lea Sunfere Support Team
I purchased 5 different dresses, they arrived within 2-3 weeks. I came shopping to Sunfere (never shopped online before) because my friend shops here and all her outfits are always on point, so I gave it a try! My friend told me shipping usually takes about a week to 10 days so I was hopeful but I’m assuming that during the holiday season it gets hectic so that’s why it was delayed - I didn’t get to wear the dresses for the events I had planned BUT when I finally received the dresses they were beautiful and everything I imagined! Only one dress didn’t fit, maybe I sized it wrong. I tried having it exchanged for a different size but because my purchase was on a discounted code I wasn’t allowed to make that exchange. The 5th dress didn’t ever arrive since it was on a presale which I didn’t realize. I reached out to the Sunfere support email for both the dress that didn’t fit and the other that didn’t arrive. Sunfere support arranged for me to switch out the pre sold dress for another one of my choosing. I appreciated the customer service gesture a lot because that made me feel like Sunfere truly cared and ran their online clothing business with integrity. In regard to the dress sizes - 4 dresses arrived and 3 fit perfectly. Definitely would recommend Sunfere however please read the return policies before purchasing, I was a little rushed due to the holiday season so I just went ahead and made my purchases without reading the fine print but regardless Sunfere was able to work with me when I reached out for their support. Highly would recommend!
Hi Luisa 🌸 Thank you so much for sharing such a detailed and thoughtful review! We are beyond excited to hear that you loved the dresses you ordered and that they arrived just as you imagined — how amazing to hear that everything, except one dress, fit perfectly! 💖 We completely understand how the holiday season can sometimes delay shipping, and we truly appreciate your patience during that time. We’re also so happy to know that you were pleased with our customer service! It was our pleasure to help you switch out the pre-sold dress and to provide support with the exchange process. At Sunfere, we always aim to make our customers feel valued, and it warms our hearts to know that you felt we truly cared throughout the process 🌟. Thank you for your feedback about the size guide — we’ll be sure to take this into consideration to help future customers make even more informed decisions! We’re thrilled you decided to give Sunfere a try, and we can’t wait to help you find more beautiful dresses for your future events 💃🏼✨ Looking forward to serving you again soon! Warmly, Joe sunfere Support Team 💕
When the order arrived the items didnt look like they did on the website,the quality was very low for the price paid. When i wanted to return the items i had to jump through hoops to do this,sending photos of the items and receiving numerous emails asking me if i would accept a partial refund and not return the items.This went on for a few days before i was finally provided with return instructions. Once i made the return despite the parcel being checked at a UK warehouse it took ages to get any confirmation of the refund.10 working days after the warehouse confirmed that they had the parcel i had to email them again to say i hadnt received the refund(they advised it takes a maximum of 10 working days).I would not recommend this site and wont be using them again.
Dear Faye, We sincerely apologize for any frustration you experienced. We understand your concerns and truly regret that your order did not meet your expectations. The product images on our website are all taken in-house, and we also provide high-definition, unedited videos for many items to give our customers the most accurate representation possible. We apologize if there was any confusion regarding the return process. We always aim to provide multiple solutions for our customers, including offering exchanges, and we certainly did not mean to cause any offense. If the bridesmaid dress was not suitable and you wished to return it, we completely understand. Regarding the return process, please note that once we received your return tracking number, our warehouse follows a quality inspection procedure. This process does not include weekends or holidays, so it may take a bit longer if there are many items being processed. We want to inform you that your refund for the returned items was processed on February 13th. The refund ARN is 74810546044022805116059, and the amount will be refunded to your original payment method. If you have any further questions or concerns about your refund, please do not hesitate to reach out to us. Your understanding is highly appreciated. Best regards, Joe Sunfere Support Team
I bought what I thought was a lovely dress online. Unfortunately the size is too big and the material doesn’t lie as well as I had hoped. I have emailed their customer service four times and am getting no response at all. I am really disappointed by this lack of response as the dress isn’t cheap and so I am a bit worried. Please be careful before using them
Dear Laura, We sincerely apologize for the inconvenience caused. Recently, we were on holiday, and we had set up an Out-Of-Office reply. Unfortunately, the Out-Of-Office emails we sent were bounced, and this led to our response not reaching you. We deeply regret any confusion this may have caused. We have now resent the detailed return instructions to your inbox. Please check your inbox and reply with the necessary details so we can proceed with your return. Regarding the size and material of the dress, please note that the product page clearly states the material as 100% Terylene fiber. Additionally, a Size Chart – Garment Measurements is provided on the product page to help guide size selection. We kindly recommend referring to the Size Chart – Garment Measurements rather than the body size chart when selecting your size, as different styles and materials can affect the fit. It's always safer to choose a size based on your measurements compared to the garment's measurements. Your understanding and patience would be greatly appreciated. Best regards, Joe Sunfere Support Team
My dress is beautiful. It took a few weeks to arrive but I expected that. I contacted customer services after my order to change the size and they responded quickly. The dress was in the correct size. Very happy with the dress and the service.
Hi Louise 😊 Thank you so much for sharing your experience with us — we truly appreciate it 💛 We’re so happy to hear that your dress arrived in the correct size and that you’re pleased with both the product and the service ✨ I’m also glad our team could quickly assist you with the size change after your order — that’s exactly what we’re here for. Thank you again for your patience with the delivery time and for your kind words. It really means a lot to us 🌸 Warmly, Joe sunfere Support Team 💖
Delay delivery 4-8 days maybe the need to say 2 weeks
Dear Charmaine, We sincerely apologize for the delay in your delivery, and we completely understand your frustration. To clarify, the total delivery time is made up of two components: Processing Time: For in-stock items, please expect an additional 1–4 days for warehouse processing. For pre-order/backorder items, please refer to the estimated date provided on the product’s description page. Please note that express shipping is not recommended for pre-order items. Shipping Time: This is typically 4–8 business days (excluding weekends). However, due to the nature of international shipping, some delays can occasionally occur. Please note that the 4-8 business days estimate applies to the UK. Regarding your order, it has already been handed over to Evri for the final delivery. If you're in a hurry, you can contact Evri directly to schedule a delivery time. Their customer service number is +44 0330 808 5456. Detailed tracking information has already been sent to you via email. For future orders, if you need items urgently, we recommend choosing items that are in stock and available for immediate shipping, as backordered items can lead to delays. Once again, we apologize for any inconvenience this has caused, and we truly appreciate your understanding. Please feel free to reach out if you have any further questions or concerns. Best regards, Joe Sunfere Support Team
According to TrustPlane, Sunfere has a 2.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/sunfere-com
