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Stockpile is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed March 4, 2026.
I am very disappointed because I closed out my account through email and now I don’t know what they did with my money because they blocked me from signing in plus every time I call customer service they make you wait all that time then it automatically hangs up.Terrible service
I am unable to withdraw my settled funds from Stockpile because the platform contains incorrect banking information and provides no functional way to update or remove it. I have reached out via their support email and the in-app chat multiple times over several days and have been met with zero response.It is unacceptable for a regulated broker-dealer to have a technical loop that prevents customers from accessing their own money while simultaneously offering no human support to resolve it. I have already filed formal complaints with FINRA (CRD# 156170) and the SEC. If you have money in this app, be warned: the "exit door" is effectively locked by a software bug they refuse to fix.
I have been trying to get someone, anyone, to reply to any of my emails with no luck, as there is no customer service phone number. My child had outgrown Stockpile, and transferring to another brokerage wasn't going anywhere with these providers, so we decided to sell the stocks and open a new account elsewhere. We are now locked out of our account and have no access to our funds, and we can't get anyone to respond. I filed a complaint with the BBB and Stockpile replied with a generic response that they have someone assisting me, which is an outright lie. I'm afraid we will now have to seek legal counsel in order to regain access to our account. We have used Stockpile for years and never had any issues until now. Do not give these people your money.
Great customer service!!!!!
I turned the age of majority in my state, and the process to transfer the account has lasted around 3.5 months to this point. There has been numerous so called "technical issues" with little to no guidance on how to move forward. There was also a 1 month gap in which the company did not respond to a single email. To add to this, the original account was closed by them, and when attempting to transfer out with another brokerage it did not allow it. They also have not given me any new contact info. This is genuinely the worst company you could ever use for custodial accounts, use any other brokerage.
My investment was obliterated by their sudden and ridiculous fees. Rather than being a site to help young investors safely hold stock, they took advantage of their clients. Do not use this company unless you want to throw away your money. I am not sure how they justify these behaviors!
1. They never notified me they were switching to a paid service and started charging me without notice for months. No notice. No receipt.2. They will sit on your $. Their customer service said it would take 3 - 5 working days for a transfer OUT of stockpile. So far, it has been 7 working days. Two emails and two phone calls later, no money. CROOKS!!!
I appreciated the quick response to my questions. Kristen went above and beyond to help solve the issue that I was having with my account.
The customer service where very helpfull
Krystal was great. Stop by identified fraud potential on my account. When my account was locked, Krystal helped me to properly identify myself to prevent fraud and made the whole process easy.
We worked with Krystal for several weeks helping me transfer my custodian account to my 21 year old grandson. We so appreciated her patience as my grandson was always slow to respond. She kept in contact and her attention to detail made the transfer happen. We are very pleased with our experience.
Kristy was awesome
Great customer service experience today
Super fast response and problem solving!
Just was inquiring about the real time numbers and Ozy got right back to me and texted me several times to make sure all good 👍. And it was. Very comforting to know that this company is on top of things and we really matter to them Thankyou Ozy!
WITHOUT MY AUTHORISATION OR KNOWLEDGE, Stockpile re-opened an already closed account in an apparent attempt to avoid turning over my refund/disbursement to the appropriate state's unclaimed property division and/or as a reason of punishment due to the previous check sent not being cashed. As a result, this has been reported to FINRA, SEC, FBI, and other government entities.As far as the 'Date of Experience', I have entered today's date of October 10, 2025 (the date of this online 1 star rating), as I'm unsure as to when the already closed account was illegally re-opened! STOCKPILE IS URGED TO PERMANENTLY RE-CLOSE THE UNAUTHORISED RE-OPENED ACCOUNT!STOCKPILE IS URGED TO SEND MY REFUND/DISBURSEMENT TO THE APPROPRIATE STATE'S UNCLAIMED PROPERTY DIVISION (SO LONG AS THERE IS NO CHARGE TO ME).
Great app! I enjoy using it with my kids
They were very understanding for my situation and approached it in a very kind manner! They gave me the exact help I needed!
I received a very fast response from Krystal to a request regarding my TOD and a letter mailed to me by Apex Clearing House. I appreciated it so much.
I had an amazing experience with Krystal. She was professional, knowledgeable, patient, and friendly. Working with any app can sometimes present challenges, especially when trying to find specific information. However, Krystal walked me through the Stockpile app and patiently guided me through all aspects of my Stock Babies account. She made the entire experience easy and enjoyable.
According to TrustPlane, Stockpile has a 3.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/stockpile-com
