Do you agree with State Vital Records's TrustScore? Voice your opinion today and hear what 21 customers have already said.
State Vital Records is an online company. Based on 21 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed August 19, 2025.
I ordered a Birth Certificate for my daughter. I paid online, then I was asked to go to a Notarization service online and pay more in order to get my copy! Why didn't they tell us ahead of time?
Their service is awful. Ordered birth certificates for my brother on 2/6/2025. Today is Wednesday, March 19th, I called the Ohio Dept of Health to see if they had received the request. I mistakenly thought I had ordered directly from the state, not a 3rd party service. The representative I spoke with stated State Vital Records takes forever to send the requests for certificates and they don't have an order for the birth certificates in their system yet and that I should call bact next week to see if the order has been received yet. Not only that, they charged $68 for two copies, $25 per copy plus a $4 processing fee and a $14 transaction fee. Do yourself a favor and stay far, far away from these jokers and order yours directly from the state of birth. Tomorrow it will be 6 WEEKS since these were ordered. Horrible, horrible, horrible service, if you can even call is a service.
Takes 12 weeks for you to get it, but hopefully, you get it.
The website was clear and user-friendly. It didn't take me long to find what I was looking for. Additionally, when I had questions, the customer service team responded promptly and professionally. A+ service all the way!!
I had an excellent experience -- process was straightforward, quick and user-friendly. Customer service team was incredibly responsive and helpful with any questions I had. Highly recommend!!
It was fast and easy! I was able to send in my information for my birth certificate and notarize online quickly. I will use this service again.
Answered any question I had in a timely manner. Very efficient. Completed my order in a matter of minutes.
The support team responded quickly to my questions about using a receipt for the I-9 Form.I also liked the fact that I could save my request process for later so I don't have to fill out all the forms again.
The online process was convenient, easy and being directed online to a Notary Public was a big plus. The cost for the license was pricey but I need my marriage license copy to apply for a Real ID License.
I’m in dire need of birth certificate. Paid 120.00 ish.I checked the box that said my reason for needing it was for id. Then they email me back saying they need more I download a form that I need to sign saying I’m me and it is for me. But it must be notorized. How do you get a notary without a id.? I finally found some notary who knew me so I got it sent it in. They got it and approved it. On the 28th. But no email stating they sent it. And it’s the 31st. I’m at a stand still and need it so bad.
I talked to Abby. She was happy to correct my mistake very polite and informative. She is Great. I'm happy she was the first person I talked to today. She gave it a great start.
Everything happened so fast and smooth. No frustration here like with other sites. The links worked first time, the questions were thorough, and the response was amazing!Thank you!Linda
So far, so good. I will update my experience with this service when the documents arrive. The request experience and dialogue with customer service has been very positive.
Scam! Those reviews saying they received their birth certificate are fake. $43 down the drain. No one to complain to.
Been trying to contact this company for four days. They sent me over to get a notary notified document never gave me my ticket and now I can’t get back to any employees or the company they’ve taken my money out of my account never gave me a tracking number. Never sent me an email with a receipt was given a support number by the notary, which doesn’t work. I think this is a scam site.
Seamless experience. Shoutout to State Vital Records for building an amazing product and service. I originally went to VitalChek but their process was confusing and didn't explain the digital notary process vey well. State Vital Records was simple, quick and have an amazing. Their partnership with NotaryLive (digital notary) was perfect. Thanks again. Will use again.
Other sites have been a pain to order from but I was finally able to get my birth certificate copy from State Vital Records! Compared to my past experiences on those other sites they deserve 10 stars
SCAM!Tried ordering a birth certificate, they never came. Customer Service emails never responded found a phone number and it was never answered. Site is a scam, had the credit card company perform a charge back on their account to get my money back.
The service, professionalism, direction and step by step assistance I received from Fabienne, T was exceptional. It was due to Fabienne T's guidance that enabled me to properly obtain my records.Fabienne, T is an irreplaceable, informative and valuable member of the State Vital Records Customer Care Team.Sincerely George H
the customer service representative I spoke with on the phone ms Tahlia,was very helpful,and I will recommend Trustpilot to anyone in need of their services. Thanks for the assistance.
According to TrustPlane, State Vital Records has a 3.6/5 rating based on 21 verified reviews as of April 2026. Source: trustplane.app/company/statevitalrecords-org
