If I could give no stars I would
If I could give no stars I would. Ordered same day flowers. Called after an hour because I did not get my email confirmation. Was told that it was canceled because it was out of the delivery area. No call or email nothing just canceled. I would get a refund the next day. It's the next day no refund. I call and now it will take 11 days! I ask to speak to someone who may be able to speed this along and get "NO" nothing more. No explanation or apology just NO! DO NOT ORDER FROM THEM!!
Kathy
Don't deliver my order
Don't deliver my order
Leona Tanner
Starluck Flowers is a SCAM
Starluck Flowers on-line received my order and shortly after canceled my order! That was the first red flag, then informed me that they would be refunding me within 5-10 days... 2nd red flag! I reached out to BBB and contacted them a couple days ago, they assured me they would refund me within 24 hrs... It's now been 16 days and no refund!! Total SCAM!!!!!!! EVILDOERS
Gregory Young
A total scam
A total scam. I ordered flowers it wasn’t until after I called saying they were never delivered did they tell me that they were unable to use a local vendor and couldn’t deliver them. It then took me three weeks of emailing to actually get a refund. I had to call my bank and threaten to call an attorney. Do not use them under any circumstances!!
Dana Olita
easy and friendly service
The website was easy to use and the phone representative that called was very careful to make sure all information was accurate.
Bethany Teagarden
They canceled my order then took…
They canceled my order then, refunded my money then took my money again FRAUD DO NOT ORDER FROM THIS
Drew Rensing
Don't use starluck.
They confirmed the order, took my money, then canceled the order and 2 weeks later still haven't received the refund.
Zack Slotten
No delivery
No delivery - no refund. I placed an order on 2/13, my cc was charged and then I got another email saying my order was cancelled and I would get a refund in 5-10 days. Today is the 10th day and I still have not gotten a refund. So irritating. I would NEVER order from them again!!
Patty O'Reilley
I had a great experience getting…
I had a great experience getting flowers from Starluck. They also called to confirm all the details and message.
Neepa Kabaria
Fantastic customer service
Fantastic customer service. I will definitely use this service again. Very responsive and kind.
Jacqueline Klein
Tom did a great job
Tom did a great job
Eric Yetter
I placed an order Feb 16 and some…
I placed an order Feb 16 and some momentos later received a cancellation notification. Still waiting for promised refund.
Silvia Klumpp
Same day delivery issues
Ordered same day delivery flowers for my moms birthday and got an email an hour later saying canceled “ I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.” It will take over a week for a refund they say, based on reviews, does anyone ever get flowers???
Danubia Benton
Completely fake all around accept for…
Completely fake all around accept for taking your money.
Buddy
I ordered flowers for my granddaughter…
I ordered flowers for my granddaughter she was expecting the. They never arrived and I'm out 37.00. I will find these people and I will get my money back.
Gina
Ordered my Daughter flowers for…
Ordered my Daughter flowers for Valentine’s Day to be delivered on Feb 13th. It’s the Feb 15 and I called Star luck because my daughter never got the delivery. They said my order was cancelled. I never received any notification and the excuse was not even clear. Never order from here again!
Alfy Geez
Do not use this company
Do not use this company. Advertised next day delivery then cancelled the order completely. No notification other than email.
Jason Wingate
if I could give zero stars I would
if I could give zero stars I would. ordered flowers before 11am on Friday. waited all day to see if they were delivered and at 3:30 called to follow up and they were already closed. called Saturday and the Woman that answered said I Was called and emailed (neither of those happened) To be informed they couldn't deliver it and said my money wouldn't be refunded for TEN DAYS then when expressing my dissatisfaction of service, I was hung up on. DO NOT USE THESE PEOPLE TERRIBLE SERVICE!!
Stephanie Shea
They are a scam
They sent an order confirmation for a flowers delivery on Valentine's Day. Two days later ON VALENTINES'S DAY, they sent an order cancellation.As I suggested to Staruck Customer Service, do NOT confirm an order you cannot fulfill. Apparently they act as a broker. In the future, I will deal directly with local florists.
Art
I recently ordered flowers for my…
I recently ordered flowers for my girlfriend. I spent $70 almost immediately my order was canceled. I received an email stating that I will receive a refund in 5 to 10 business days but after further review of other customer experiences, I am very afraid that I will not receive my refund. I’m not understanding if it was canceled the same day why the payment wasn’t reversed.
Brianna Smiley
