Do you agree with StairParts Connect, LLC's TrustScore? Voice your opinion today and hear what 78 customers have already said.
StairParts Connect, LLC is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 28, 2025.
This site is legit, I paid for some iron balusters with apple pay on Friday, received a tracking number late Monday through email, and the package was Mailed out Tuesday Morning. I live in New York and received the package on Thursday Night. Total time from ordering to receiving the package is 5 business days.
Part I ordered was in stock and shipped quickly. I had some confusion on the part when it arrived, so I emailed the company. Within a few minutes they called me and straightened out. Very nice gentleman on the phone and he was very helpful. I doubt I'll have any more needs for stair parts, but if I do, I'll be looking up this company.
I needed to order some special longer length fillet pieces as opposed to ordering several small sections. I called and spoke with Michael and he told me that it could "probably" be done but couldn't give me a definite answer, and I would have to wait to receive the pieces from the manufacturer before knowing for sure. Attitude on the phone was apathetic, at minimum average level customer service would've been to call the manufacturer first and verifying before just putting the order in and "seeing what happens".
The positive reviews online for StairPartsConnect.com provided me confidence to place my first order with them. Mike was very helpful and my order arrived surprisingly fast, in perfect condition. Overall experience was excellent and I would definitely recommend this company.
I looked too many website for stair parts I found StairParts Connect website the best, easy to search, price was fair I talked to Michael several times he was very helpful. From the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
Nice company. Easy to work with. We received the items on time and the quality is great.
Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.
quick service and good prices
Ordering was easy and delivery time was in a few days. The fitting came in good condition and matched up well to the rest of our railing.
Great customer service, on time delivery, definitely a good add to my list of suppliers.
StairParts Connect was wonderful from the website usage, to the order, to the guidance, and even the delivery! I'm very pleased with the service and the stair parts.
right part. shipped timely. satisfied.
Did everything right.
Very pleased with shipping services to Alaska!!! Arrived quickly and with no added "special handling" fees because of where I live. Thank you.
Balusters came as described, delivered sooner then expected. Easy transaction
Friendly, helpful, fair price.
Thanks- great service and product.
Parts were shipped quickly and exactly what we needed. Only wish you operated in Canada so we could avoid the drive across the border or the higher shipping fees to Canada.
Very helpful and at the great prices.
I've worked with them on 3 different occasions and they have never let me down. Great people to do business with.
According to TrustPlane, StairParts Connect, LLC has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/stairpartsconnect-com
