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Office of the Secretary of State

1.03 reviews
Last reviewed: Mar 6, 2026

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sos.state.tx.usMember since Mar 2026

Office of the Secretary of State is an online company. Based on 3 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed March 6, 2026.

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3 reviews

I thought Upgrades were supposed to be…

I thought Upgrades were supposed to be betterThe Texas SOS site underwent an upgrade in 2025 - hardly for the better. The new layout of search results is rudimentary and unreadable. It looks like it was created from a first year Computer Science major. Copies downloaded are magnified 150 times the standard size making it hard to navigate. Everything you do is an extra charge, which i understand. But you have to go through the payment process EVERYTIME you make a new charge which is frustrating. Why can't we add to a cart and check out all at once? This "upgrade" does not improve the user experience

Ang
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Poor Service

The customer service at the State of Texas Secretary of State (SOS) office is extremely disappointing. Representatives seem rushed, dismissive, and unconcerned about helping callers — it often feels like they only care about processing payments rather than assisting citizens.The fee structure is unreasonable — nearly everything you do on their website incurs an additional charge. Whether you log in, search for a business name, or make a small change to your company information, there’s a fee attached. It feels excessive and unfair for small businesses just trying to stay compliant.If I could rate them zero stars, I would. The lack of professionalism and the overcharging practices are unacceptable for a public office that’s supposed to serve Texans, not take advantage of them.

Seth Daniel Pathyil
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Hire more people even w a appointment…

Hire more people even w a appointment now it takes forever

Carrie Morris
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According to TrustPlane, Office of the Secretary of State has a 1.0/5 rating based on 3 verified reviews as of April 2026. Source: trustplane.app/company/sos-state-tx-us