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SmileSet is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 27, 2026.
I called regarding a confusion on my part about 2 different orders. The customer service agent, Belle, was so helpful and gracious. She instantly fixed the problem and even called me back to make sure I got the confirmation and refund!
Love it! Good price, good product, lasts long! Will definitely buy again..
Great experience overall. This is a budget friendly company that does there best is making sure you get the product your deserve.
Rich was very helpful as I had been disconnected with the previous CSR who said our order had been cancelled. He was not only able to see in the system our order had not been cancelled but had moved forward to production and our trays would arrive in a couple of weeks. He was also quick to answer another question we had about tray alignment. We were very satisfied with our call and his assistance to our needs.
Belle was absolutely wonderful. She’s knowledgeable, helpful and eagerly to assist me with my questions. Customer service was impeccable and I really appreciate her.
It was great! Tayler has been very helpful in any questions I have had about my aligners.Fast response and very professional.
Rich was very informative, prompt and helpful!
As someone who had retainers with Smile Direct Club, these retainers through SmileSet are much higher quality. They are thicker and the edges are more shaped to your teeth which feels much more comfortable. I feel I am off to a good start and I look forward to putting on my next retainers.
5 stars all the way!!👍
Love that this was a no hassle, quick and easy way to get my replacement retainers from when I was previously with Smile Direct.
This company is horrible. I had a positive experience with smile direct club so when it came time to order new retainers I decided to give them a chance. I ordered a ONE time purchase. The retainers did not fit at all, they sent a new impression kit and they also did not fit. It was left unresolved until I recieved a charge for$117 4 months later. I tried calling the number and it was disconnected so I emailed. They told me that even though I never ordered the subscription, that I would either need to return the retainers once the came in and wait until they were recieved to get a refund or cut them up on video to get the refund sooner. So now the package comes in and it’s an impression kit!! I just want to get a refund for the money they charged without my permission.
The customer service representative I spoke with was Rich. He was able to answer all of my questions and take care of all of my needs very professionally and courteously.
Customer service completely inadequate, not one set of aligners fit asked repeatedly for replacement, to just be ignored. Gave me gum issues and will not respond and to my surprise, no change to my smile. So disappointing.
She was extremely helpful and answered all my questions. I was very hesitant since I paid a lot to smile direct and was given the run around. This was a much better experience than I had with smile direct. Hopefully I will get better results.
Was given a free whitener set upon entertaining the service. Since 2019 (2026 now) I have been receiving text messages several times a week. - where does one send a private request to unsubscribe?
The customer service representative was knowledgeable and attentive, and quickly solved the issue I had brought to his attention
Riche gave me great service and excellent communication. He answered all of my questions.
JL was very supportive and got my old smile direct club membership connected to the smile set account. She helped me order new retainers and reset my password quickly! Thank you so much!!
Very good customer service. I started in the chat on the website and was quickly helped by calling the number they provided. They honored their promotion and were courteous and had the information I needed.
John had helped me twice, the first time with my touch up request and this second time with my aligner replacement request. Both times, he has been professional and very helpful. I think customer service like his makes any business proud and successful.
According to TrustPlane, SmileSet has a 4.4/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/smileset-com
