Been using this fence to keep pets…
Been using this fence to keep pets secured for years, both inside and outside the him. Great quality as it has lasted over 5 years so far!
Verified Radd Investor
Was this helpful?
Smart Retract
4.650 reviews
Last reviewed: Feb 5, 2026Do you agree with Smart Retract's TrustScore? Voice your opinion today and hear what 558 customers have already said.
Retract-A-Gate.comMember since Feb 2026
Smart Retract is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 5, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
RetractoGate for a busy staircase/hallway
RetractoGate made our difficult staircase safe. We have a challenging setup with our staircase located in a thin, narrow hallway that connects three rooms at the top of the stairs. Because our staircase banister is made of metal, many standard gates wouldn’t work, and a pressure‑mounted gate was not a safe option.Re‑Tracto‑Gate went above and beyond. I sent them photos of our staircase, and their team carefully reviewed them, marked them up, and provided clear, step‑by‑step instructions tailored specifically to our space. The level of detail and personalization was impressive.During installation, when we had questions, their customer service was exceptional. They were able to pull up our profile immediately and walk us through the process over the phone in real time, making a potentially stressful install smooth and reassuring.The gate fits perfectly, feels secure, and looks great. It’s also easy for me and older family members to access all the rooms connected to the staircase without being a tripping hazard. I can’t recommend Re‑Tracto‑Gate enough—for both their product quality and truly outstanding customer service.
Sarah R
Was this helpful?
Nice flatform
Nice flatform
Kyle Manuel
Was this helpful?
Good verry o
Verry good a
Arjun Bhusal
Was this helpful?
great service and attention
great service and attention
Ariel
Was this helpful?
Very efficient and helpful with any…
Very efficient and helpful with any questions I had.
Colleen Akkerman
Was this helpful?
Made in the USA
Retract-A-Gate has great customer support - very responsive. I love that they’re a small family owned company selling 100% USA made & manufactured products. The gates are sturdy and allow me to relax and enjoy my little nieces and nephews without constantly worrying they’re going to take a tumble on the stairs.
Stacy DeWitt
Was this helpful?
We own 2 retract a gates
We own 2 retract a gates. We switched from the old style metal gate to these and haven’t looked back. They are simple to install, safer and have a much smaller footprint than our metal gate. I like that you can remove the whole system quickly and that it provides a lot of flexibility for installation. It’s also worth supporting American made and owned companies. 🇺🇸 Highly recommend!
Matt H
Was this helpful?
Safe, easy to use, and looks awesome!
Retract-a-gate is easy to use, very safe, and all the while being very aesthetically pleasing to look at! I have looked at many retractable gates and a lot of them have reviews that they break after installation. For your baby's safety it is not worth the risk to buy a cheaper poorly built gate! I love that it is durable, and looks so nice in a space. I also love that it can be left rolled up if you don't need it, and you hardly notice it!
Christine Spence
Was this helpful?
Fantastic Product, Easy to Install, Excellent Customer Services
Absolutely delighted with Retract-a-Gate at Flowery Dell Lodges! It's incredibly easy to use for our guests, providing both convenience and safety. Installation was a breeze and so easy, and the sleek design means it discreetly hides away to the side when not in use, there’s also no bottom bar to trip over at the top of the stairs. A wonderfully easy and efficient product – can highly recommend, we’re so pleased with it we’ve just ordered another 7!!
Flowery Dell Lodges
Was this helpful?
They don't support their product
I bought a gate in September 23 last year and was very happy with it. In fact, I wanted to install it in a second location but needed some additional hardware. I went to their website to order some new hardware and they informed me that they came out with a new gate design in March 24 and no longer support the "old" design. I bought the gate ~6 months ago and they no longer offer hardware for the old design? I would not recommend buying based on this experience.
Kyle Matter
Was this helpful?
We got Smart Retracts retractable baby…
We got Smart Retracts retractable baby gate to help our toddler stay in the living room while we were cooking in the kitchen. Having a gate that retracts is so convenient, the alternative would be having a huge immovable gate blocking our living room 24/7. This gate works very well. The materials are high quality. Mounting the gate is straightforward. The gate itself retracts well and the gate mesh material is strong (it's survived our toddler hanging on it!). Overall, a quality investment with a very helpful customer support team.
Jimmy na
Was this helpful?
Still going strong after 8 years
I was going through some old emails and realised that we have now had these gates for over 8 years. We purchased 4 of them, with 2 in near daily usage for the past 8 years. None of them has ever given us the slightest bit of trouble in operation and they work as well now as when first installed. I think the testament to ease of operation (and discreteness) is where other parents have been in a hurry to remove their child gates, we have been happy to leave ours in place. We have highly recommended these to other parents and pet owners, and they were the only solution to one particularly awkward (and large) gap.Many thanks to SmartRetract for an excellent product with many years of faithful service!
Robert Sanford
Was this helpful?
Four gates and counting, we love them
I have purchased four gates from them over the last five years, and we're actively using all of them. The flexibility of being able to cover odd corners, etc. makes them far superior to any other gate. They also are entirely intrusive when retracted. It's the best gate in the market, hands down.I recommend them to all my friends and family. And when I've reached out to the smartretract they've been super helpful every time.
Joey
Was this helpful?
Exceptional customer service
We have bought from Retract A Gate in the past and didn't hesitate to buy there again. Unfortunately our pup damaged the new gate... within 48 hrs of my email Josh gave me options and I had a replacement gate delivered free of charge - exceptional service, highly recommended
Mrs Cronshaw
Was this helpful?
I have to say that Retract A Gate has customer service down pat!
I have to say that Retract A Gate has some of the best customer experience I have encountered- on par with big retail companies known for their customer experience. They were easy to reach (a human no less!), fast shipping, quality product and 1:1 support. I would highly recommend this company.
Paige Elliott Shanahan
Was this helpful?
Waste of time and useless backup
Brought two dog gates far more money than any others but they are made for the job apparently. Our cockapoo managed to get under the one we were using in the kitchen and stretch the material even though its always been locked properly. I messaged and was told to check fitting which is perfect, then in the last 3 weeks shes now ripped all the bottom into a hole so she can just push right through it. We had a second one upstairs which is never used so swapped it over, took 5 days to do the same thing so both ruined. Just not tough enough, asked for replacements and they were no help at all. Now the price is up to £135 each for them! so £270 for two gates that havent done the job is insane. If they had offered to replace one of them fair enough as clearly make a fair bit on these but nothing. If they dont guarantee they are better than the £30 ones out there may as well but yourself the cheaper ones as they will work just as long. We dont even leave our dog alone or she would have probably got through even faster.
Mr J Gardener
Was this helpful?
We have been using the gates now for…
We have been using the gates now for about 4 months and we love it. They are easy to open and just as easy to close. I like it that the littlest of the littles cannot open it though.
Carla
Was this helpful?
Fantastic with one flaw
This gate is fantastic and has held up well. I like that I can set it up with extra hooks. At the top of my stairs I have a triangle of hook points, so I can block off the stairs, or the hallway, or both at the same time to isolate the living/dining/kitchen area. Being able to swap the base of the gate to any hook gives great flexibility. The lock works well and is easy to operate. The only negative, and it is terrible, is the screws that are included for installation. DO NOT USE THE SCREWS! Buy other alternatives. The screws are garbage. I broke 3 screws installing my gate into pre-drilled holes before I quit and grabbed some alternatives that I had on hand. Full disclosure: I was installing into solid oak which requires a bit of extra torque. For the minimal cost of some decent screws, I still recommend throwing out the originals and using replacements. You don't want your gate to fall off the wall when it gets pushed into.
Green
Was this helpful?
Really happy with our Smart Retract…
Really happy with our Smart Retract gate. Provides the safety we were looking for while blending in to our home.
Heidi
Was this helpful?
Cite this page
According to TrustPlane, Smart Retract has a 4.6/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/smartretract-com