We had an issue with a toy purchased…
We had an issue with a toy purchased through Smart Kids, and they were very helpful in getting it replaced quickly. Their customer service has been very helpful.
David Swift
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Smart Kids Planet
4.650 reviews
Last reviewed: Feb 23, 2026Do you agree with Smart Kids Planet's TrustScore? Voice your opinion today and hear what 112 customers have already said.
smartkidsplanet.comMember since Mar 2026
Smart Kids Planet is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 23, 2026.
Customer Reviews
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Easy to view and order items and also…
Easy to view and order items and also very prompt customer service reply when questions arise
Pasquale Russo
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Very Responsive
After receiving the wrong items the first time. I contacted the company and was sent free return labels. I was sent the correct items. Donna was very responsive on email.
Mary Ann Graham
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Excellent Customer Service
Needless to say, Smart Kids Planet provides quality products for children of all ages. However, the backbone of any company is its employees. I recently reached out to SKP regarding an order, and although the error was determined to be on my end, Customer Service Representative, Donna Wilson, patiently worked with me to resolve the issue. She was extremely courteous, attentive, and prompt in her responses. It was truly a positive experience. Thank you, Donna.
D. Goens
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I ordered a gift for my granddaughter
I ordered laptop. Preschool Learning activities, a birthday gift for my granddaughter! Unfortunately, I had thought it got lost but Donna replied to my email and gave information and I was able to locate it. Their customer services is top notch!I will be ordering soon for my grandkids.
Nilda Gerena
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Thank you for understanding the problem…
Thank you for understanding the problem with the return and know that I appreciate your kind willingness to refund me for the entire amount despite it never showing up. Donna, was always very polite in our correspondences and neither of us understand the confusion by UPS. I was so excited to give the game to my grandson so to find out that he already had one was disappointing. I have bought from you before and after that game and it has always been a pleasure to do business with you. The games and toys etc all look amazing and I’m sure are pleasing to all those who purchase them. All the best,Holly WolfertSent from my iPad
Holly Wolfert
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I love this company
I love this company! The coolest toys and games that are thoughtfully chosen, lots of options to choose from - Ive bought such interesting, fun gifts that I haven't seen anywhere else! The Customer Service is amazing - Donna was so helpful when I needed to make a change on an order. Very happy customer here!
Karen
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Due Diligence Required
My original review is below but I'm providing an update...less than 24hrs after posting a 1 star review, I received an email from SKP. The summary is that they only use Amazon's shipping service and are not drop shipping from Amazon. True or not, it's a bad look when my order arrives is the packaging we're all too familiar with. They did make amends given the feedback I provided. Original:Beware of extreme mark up on products that are available on Amazon as my package arrived from.... Amazon! Lesson learned and will not buy from again nor recommend to anyone
Zach Mayes
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Awesome Toys
The description and pictures online are very good. The arrangements by age, make it easy to choose the correct items for all the children in your life. Ordering was easy.
DAVID MYERS
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I made a last minute Christmas purchase…
I made a last minute Christmas purchase for my 6 year old grandson who has a love of the solar system. The puzzle and solar projector arrived quickly. The quality is great and best of all my grandson loved both gifts. Thank you.
Ann Conway
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DONNA an exemplary representative!
Donna has been absolutely great in helping me return a rock tumbler that I had already purchased a year prior for my grandson. She has worked diligently to ensure my refund. Donna has treated me with dignity concern and knowledge. Her friendly outgoing personality has made the lengthy experience very pleasant. She instantly inspired trust in her ability to expedite my request. Donna should be greatly valued as a superior employee. Thank you Donna.
customer
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My granddaughter loves the Instruments
My granddaughter loves the various instruments. It was easy to order and arrived promptly in good order
Ed Mullin
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Christmas gift for grandkids!!
Christmas gift for grandkids!!They love it! Keeps them both busy!!
PAM
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Clip Clop Buddy
This was an expensive purchase but well worth it! The quality is exceptional. So many options to intrigue inquisitive little minds. My 6 month old grandson’s instant favorite.
Renee Runkle
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I thank you for making this wonderful…
I thank you for making this wonderful toy, my grandson made his first steps pushing the galloping horses!! The materials and smart design works wonderfully.
HANRAHAN, MARIA E
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I bought the magnet set
I bought the magnet set, which was very inexpensive and was a huge hit with both my two-year-old and 4 1/2 year-old grandchildren. They loved it so much. The parents took it on the airplane to São Paulo. Bless if you ever want a truly outstanding customer experience order something from this company. Donna is on top of it!
CBailey
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TOTAL SCAM
Ordered on Dec. 4th 4 toys total $236, was told would be delivered Dec. 11th no tracking number, reached out Dec. 11 was told it would be delivered Dec. 11-12th no tracking number. Reached out Dec 12th was told it would deliver the 18th no tracking number. Reached out Dec. 16th for a tracking number, "cannot provide one if you don't receive by the 18th we will reopen a trouble report". Same exact 4 toys on amazon $84!! Total Scam
Melissa
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Outstanding Customer Care
1. Easy to use website2. Excellent selection of products3. Easy ordering process.4. Prompt shipping.5. Wonderful Customer Care Leader, Donna Wilson, who went far above & beyond to promptly & totally satisfactorily deal with a pricing concern we had. Never saw such professionalism & concern for customer satisfaction. Simply outstanding!!6. We will be back for more as our youngest grandson grows & is ready for more advanced STEM products!
Ellis Stewart
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Great Selection for Distant Grandparents
Being a geographically distant Great Grandmother, I work hard to find unique toys for the "Great Grands". I rely on Smart Kids Planet to offer me a selection of great ideas. Their selections and the reviews from other gift shoppers allow me to purchase some wonderful, well-loved toys. I have purchased talking Teddy Bears, very tall robots, educational globes and a variety of other items. This makes my life a bit easier.
Sharon Gauert
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Total scam
Total scam. They over charge for products listed on Amazon, and then buy you the product from Amazon as a gift so you can’t return it. the website should be shut down
Andrew Hakim
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Cite this page
According to TrustPlane, Smart Kids Planet has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/smartkidsplanet-com