Rep was helpful and friendly.
Rep was helpful and friendly.
Customer
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TXU Energy
4.450 reviews
Last reviewed: Feb 25, 2026Do you agree with TXU Energy's TrustScore? Voice your opinion today and hear what 2,658 customers have already said.
shop.txu.comMember since Mar 2026
TXU Energy is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 25, 2026.
Customer Reviews
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50 reviews
The person I spoke with thru chat was…
The person I spoke with thru chat was very precise and definitely seemed to know what he was doing. He solved my problem and was very nice and understanding about my situation.
Jessica Kemp
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Quick Resolution to Frustrating Issue
Though I am a little upset still at the circumstances of even needing to contact customer service (changing the due date of my bill to date sooner in the month without telling me) Angel was very quick on resolving my issue and I am satisfied with the resolution.
Tyler Dean
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Online review
I have been a customer for many years and love the site and all the people who have helped me through the years. Angel Emmanuel helped me today and I would like to say I received help quickly, professionally and with extreme care. Thank you
customer
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Great service
Great service
Vanetta Langley
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Kathy was great
Kathy was great
Gerard Castagnet
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Angel Emmanuel was very kind 😊
Angel Emmanuel was very kind and worked fast to help me get what I needed done. It didn't take them even 5 minutes to do everything. I appreciate the help and peace of mind.
Anastasia Nymos
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Service plans costly.
It seems no matter which plan I choose the prices are a bit higher then expected. But the customer service is well knowable and does their best to help with any service concerns that might be needed.
JLK
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I switched to TXU energy thinking I…
I switched to TXU energy thinking I would get a better rate on electricity. I received y first bill it was 540 dollars okay, received my second bill it’s also 500 dollars. I got a disconnection notice that said I owe 1509 dollars. Unless I’m just bad at math, something is not adding up correctly.
Linda
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Top Tier Customer Service
I had the pleasure of speaking with Angel today regarding a mistake I had made with a service address. Not only was my issue corrected, I was also able to ask questions that I had regarding service and pricing. Angel was so kind in answering all of my questions and breaking rates down in a way that was a lot easier for me to understand. Great customer service is always a huge factor in my loyalty to a company, and this has made a lasting impact.
Shani Atterton
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Kathya help answered all my questions…
Kathya help answered all my questions in a short period of time she was great I appreciate her help.
laura ordonez
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advise check the rates and the DETAILS…
advise check the rates and the DETAILS and the customer service before you sign
Emad Boules
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The best company ever
The best company ever ! I clicked off the chat I didn’t get my agents name but she was so nice and friendly! They have helped me with my payment arrangement I would be sitting in the dark! Definitely recommend
Marissa Thompson
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Sorry TXU, I've found someone better. . .
Was with them for 7 years and should've left 3 yeats sooner. They charged us originally $250/monthly but suddenly we went to $580 with almost no warning despite our plan and rate not changing. Our house hold also was still 4. When leaving, the agent was constantly harassing us to the point that it almost seemed personal. Like I thought he was going to bust out a guitar and start singing break up songs.He was trying to throw out a new rate of 14.2/perkwtt but we already had an existing 13.7/perkwtt.We explained it was TXU ignoring us and driving up our bill with absolutely no justification and they never bothered to check the meter.Then when I turned down that rate, he started getting hostile and talking over me.I found a new electric company at 10.9/perkwtt and even if that rate disappears, they have other rates at 12.4/perkwtt-14.1/perkwtt.Look txu, I'm sorry. It's not me. . . It's you. You're the AH, the red flag, the toxic one.I've moved on.
Mistress Rue
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I chatted with Kathya today I was…
I chatted with Kathya today I was concerned about my disconnection notice that i had today .. she helped me so much! i explained to her my situation she didn’t judge .. she heard me out & helped me with a solution!
Annette Sandoval
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Angel Emmanuel was very nice and…
Angel Emmanuel was very nice and informative! Great help, no problems! Thank you so super much!
Christina Lazarin
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Angel Emmanuel assisted me in a very…
Angel Emmanuel assisted me in a very kind non judemental manner. Things have been really tigh finacially and she went out of her way to accomodate me. TXU are great when it comes to customer assistance.
Lelani
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Diana went above and beyond
Diana, was very helpful asked for help on a account and she right away helped me resolve my issue. Thank you!
carla curbo
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I have been with TXU since 2004
I have been with TXU since 2004, and when I have fallen into trouble with the bill, I have been able to contact them and get arrangements made to help with the payment. Well after the Government shutdown back in Oct 2025, it effected me more than expected. After a couple failed attempts to try and catch up, I spoke with Kathya who took the time to explain what had happened up to this point, and explain exactly what was going on. Before contacting her, I was expecting to be paying much more than I actually owed. But after her patience and taking her time, I realized I was going to be all caught up. It is good to know there is still genuine caring and compassionate customer service out there. Thank you to Kathya.
William P
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Angel Emmanuel was awesome
Angel Emmanuel was awesome. So courteous and professional. Keeps me with txu!
Amanda Hancock
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Cite this page
According to TrustPlane, TXU Energy has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/shop-txu-com