Very satisfied
Very satisfied
NF
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ShipGo
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with ShipGo's TrustScore? Voice your opinion today and hear what 3,272 customers have already said.
shipgo.comMember since Mar 2026
ShipGo is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Great service.
Good pricing. Good communication. Good telephone support for first time users if unsure on an issue. Everything went smoothly. Was able to track shipment from pick up to delivery. Recommend highly.
David Stevens
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I’ve used ShipGo for travel often and…
I’ve used ShipGo for travel often and extremely happy with them. Recently there was a delay with my suitcase. Nick C., a resolution specialist with the company, reached out to me immediately. They found it quickly and delivered it immediately. He gave me updates on the hour and kept me at ease. He was professional and compassionate and even asked if I needed anything before the luggage came. He made me feel special as if I was the only customer. They are very lucky to have him on their team. He is awesome!!!! ShipGo is great, thank you for stellar service, I really appreciate it!! Your prices and specials are the best there is!!!!
Sherri Tessitore
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Good value
Good value. Fast. Occurred without a hitch.
Ila
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They make it easy to ship
They make it easy to ship, 1 phone call, labels arrive prior to shipping, tracking is quick and easy, I have been a customer for 5 years,, great experience
John Babcock
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Great experience shipping suitcase
Everything was on time, earlier delivery that expected which was great. Smooth and seamless in both directions. Highlyrecommend and would use again. This was my third time using ShipGo!
Patricia Taich
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4 Years using Shipgo
This is my 4th year of using Shipgo. This company makes travel so much easier for me. The pick up from my home and the delivery to my hotel in another state have gone without any issues. Then the round trip back home has been perfect too. How much easier when my plane lands and I don't have to get luggage because it's already at my upcoming hotel. I suggest this company to anyone traveling with luggage. I will continue to use them with any future trips.
RR
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My first time shipping luggage
My first time shipping luggage, and certainly not my last. ShipGo made the experience easy and cost effective. No issues whatsoever. Very pleased!!
Daniel
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They are professional and accomodating.
They are professional and accomodating.
Jane LaStella
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Everything went seamlessly well from…
Everything went seamlessly well from the pickup to the delivery. It was a very easy and straight forward process.
Remilekun
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Used Shipgo 3-4 times now
I have used Shipgo about 3-4 times now since the pandemic. They are a great, reliable way to get big luggages and even a big box or two across the States. (I have done both). Thank you!
Chrysalis
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ShipGo is _ok_
The instructions for setup were incorrect, and the wrong shipper was utilized for a Canada to US shipment, requiring the hotel to take extra steps on my behalf. Secondly, the snowboard bag was delivered on my stairs instead of on my porch (where it would be way more hidden). Thankfully it was not stolen, but through no work by the shipper -- they didn't knock, text, or communicate that it was there. Overall, if there was a different vendor I'd consider them, but ShipGo did get it done.
David Andre
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Smooth process.
Smooth process.
Roxana Moradi
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I was having trouble placing my order…
I was having trouble placing my order online, which was my fault, and I called Ship Go for help. The rep walked me tHru the process and everything worked fine. The bags were delivered as promised!
John Wall
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Good service
Good service. Easy pickup and delivery.
William O.
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Easy way to ship boxes
Easy and affordable way to ship boxes. Shipped across the country in one week with door to door pick up and delivery. Customer service was very responsive with questions via email.
Caroline
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My first shipment with Shipgo
It was my first attempt at sending a missed luggage through Shipgo and I was somewhat skeptical. However I was soon proved wrong. Everything went smoothly as promised. I received prompt support to complete the paperwork, instruction to prepare, pickup and delivery went smoothly and on schedule. I received multiple emails on the progress and their price is competitive
Dipak Negandhi
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Easy, inexpensive, reliable
Easy, inexpensive and reliable service. Will definitely use again.
Teri Zehentner
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All.perfect
All.perfect, good service...Personalized service. A1
JOSE CLAUSEN
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Very good
Good service, good communication
Richard
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Cite this page
According to TrustPlane, ShipGo has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/shipgo-com