Buyer Beware!
Non existent customer service and order was never delivered. I have emailed several times and no response. Do not purchase anything from this company!
Jennifer Street
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safepet.co
1.248 reviews
Last reviewed: Jan 30, 2025Do you agree with safepet.co's TrustScore? Voice your opinion today and hear what 48 customers have already said.
safepet.coMember since Mar 2026
safepet.co is an online company. Based on 48 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed January 30, 2025.
Customer Reviews
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48 reviews
Ordered 2 seatbelts in 2019
Ordered 2 seatbelts in 2019 and never received them, just got a auspost notification that they are on its way now ???
Kali Sierra
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Ordered and didn't receive it
Ordered and didn't receive it. Absolutely disgraceful. $110 out of pocket for thin air
Bec Quick
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Extremely poor
Extremely poor - product ordered and never received and then when I checked on shipping advice it has been returned to company in China, my recommendation would be to acquire whatever you are looking to buy from anybody other than this company. Really crap
Lindsay Pearce
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Absolutely incompetent!
I understand why this company’s overall rating is so low. They are incompetent at filling an order based on the specifications I entered. I ordered dog boots for a 40 lb dog. They sent dog boots that would probably fit a toy poodle. When I contacted them, they said we do not refund or exchange! What??? Wait! This was their error. They agreed to send another pair. Hoping for the appropriate size, I was disappointed to receive another pair of dog boots slightly larger than the first pair they sent. What is the matter with these people??!!Do not order from this company!!!!
Valerie Porter
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I feel like I dodged a bullet
I feel like I dodged a bullet. Larry, our salesman, was awesome and my Bunkhouse Rustic Lodge XL Dog House was sent in a very timely manner and the quality of the house was also excellent. There were no surprises other than me being absolutely happy with zero complaints regarding my puppy's new outside shelter. Purchase date was 9/22/2020.
Lisa - Houston
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Complete Fraudsters!
Complete fraudsters I order a calming pet bed in December. Still waiting for it in March!! Took my money the same day though. Cannot get in touch as there is no email or phone number. They took my money via Viva Wallet (?) I should have been wary. Can't get in touch with them either and they cover themselves by saying get in touch with sellers BEWARE!! So £30 down and I nneed the calming bed - for me!!
Janet
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OMG I wished I had seen this sooner
OMG I wished I had seen this sooner. I sent for 2 dog beds a month ago. Nothing arrived , not even tracking details. Tried to get hold of them today .1st checked my PAYPAL account and found the company my money had gone to ... Its female UNDERWEAR !! even though reading all pay pals details it clearly states that I have ordered 2 dog beds ! I have notified pay pal in the hope of them getting my money back.
Mrs J Whitaker
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Please don’t use this company
Please don’t use this company. I normally read reviews but sadly the item was half the normal price so greed got the better of me.Luckily we paid by PayPal so got a refund. The website no longer exists....all they have done is farm my information from PayPal..Hopefully I will have no more dealings with this company, I learned a valuable lesson.
Toni
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ABSOLUTELY GARBAGE
ABSOLUTELY GARBAGE. SCAM. If I could give them 0 stars I would. To my #petlovers Do NOT buy from SAFE PET CO Back in April I was buying everything and more for my new puppy when I saw an ad on Facebook for this company that was having a sale. So I bought my dog a doggy seatbelt. Before I could check out, an ad popped up for me to add on a FREE vip doggy bag to my cart. As soon as I clicked yes 2 charges came to my account. $10 for the seatbelt and another $10 to cover the shipping for the FREE VIP doggy bag. If I had’ve know I was going to be paying $10 for shipping I would have never gotten it. So immediately I contacted customer support. They have no phone number so you can only email them back and forth. Customer support said “ I have just checked your order, and I'm really sorry to let you know that it was already shipped out, so we can't do anything about it.Note that WE CAN'T CHARGE YOU FOR SOMETHING YOU DID NOT ORDER, that's illegal and IMPOSSIBLE. It can only happen if you ordered this by mistake. “ so first of all they were not telling the truth because I literally emailed them as soon as I placed the order , but she said it was SHIPPED already. Then after 2-3 weeks went by I asked them for a tracking number or something so I can know when my order was coming and they responded “ Your order is on processing and is about to be shipped. An email with your tracking number will be sent to you once it is shipped. “ That was in MAY. Then randomly I was charged $40 for a VIP SUBSCRIPTION that I didn’t even sign up for and couldn’t be refunded for my money until I returned the items. I just received my order, but because of COVID I was not able to get to the postal office and return the package so they’re telling me I can’t receive a refund. That website is a complete SCAM.
Iam Ragine
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Major scam company
Major scam company. Do not order from them. The only thing that’s done quick is take your money!
Roxann Pattison
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Scam BEWARE!
Actually, MINUS STARS but that’s not an option here. Fraudulent company. I ordered a fishing knot tying kit from another company name but the charge was from Safe Pet. In addition, they added a charge of 39.00 at the end of the transaction with no way to enter to correct this. Their customer service number is not in order. SCAM, SCAM, SCAM. BEware!
Marianne Gibson Caldwell
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Order pet seatbelt on April 5,2020…
Order pet seatbelt on April 5,2020 they immediately charged my account that day. I have never received my merchandise and have sent numerous emails to no avail. They will not contact you back. They have no phone number for a reason. They don't want to hear from you. This is a scam company. Do not order from them. You will be sorry. Less than one star rating for them. I'm contacting the Attorney Generals office on Monday. Bad Bad Business. Don't fall for them.
Joyce Angerman
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TOTAL SCAM!!!!!
Ordered a "free safety belt", was charged for shipping $9.99 in April 2020, received the item on June 2020. looked over bank statements and they charged $39.95 in April and in May. I just made a claim to the bank to stop the payments/ block them from charging again and asked for a refund on those 2 charges of $39.95. This website is a total scam, cant believe the amount of reviews on this same issue. TERRIBLE.
Liz
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I placed an order in March 2020 and…
I placed an order in March 2020 and never received the product. After more than two months, more than twenty emails and still no product. Safepet refuses a refund, lies over and over and need to be out of business. They are a scam company. DO NOT order from them.
customer
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SCAMMMM
I ordered a seat belt thing for my dog. Was told it would arrive in 1 to 3 weeks. I never got it and tried to contact the company and received not help. My card was also charged three more times totaling to $40 of stuff I never ordered. DO NOT order from this company, it is a scam.
Haylee Applegate
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Do NOT order from Safe Pet
Ordered 3 dog leashes nearly two weeks ago and never received them. Have emailed the company three times with no response. There's no phone number listed on their website. So I'm out $30. and no dog leashes.
Shoto
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STAY AWAY! PLEASE READ! FRAUD.
STAY AWAY! This company will give you run arounds and checkout for CC info is very misleading. Within 60seconds of my original order i saw a charge amount that was NOT was listed. I IMMEDIATELY contact the support team ALL they did was give me the complete run around stating that my package was “already out for shipment”. This is complete scam as the internet order was place at 7:02pm and at 7:03pm i sent my email to support stating to cancel my order, within 2minutes i received what seemed like an automatic response stating it was too late to cancel. I continued to ask for help and for my order to be canceled they continue with the same excuse. They have not provided any tracking or status of actual shipment and refuse to provide return label. Please advise everyone to stay away!
Ray Rodriguez
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Do not order from this company
Do not order from this company. I ordered a “free” seatbelt with paying shipping and handling only. I have 2 charges of $39.95 and 1 for $9.95. The only legitimate one was for $9.96 but I never got the product. I have tried many times to contact this company to no avail.
Brenda Beck
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I ordered a safety belt almost 2 months…
I ordered a safety belt almost 2 months ago. I still have never received it. I have sent numerous emails and the response is always to give it 7 more days. I feel right now to just figure out I have donated my money to a scam and will be contacting the State Attorney General. If they had a below star rating that is what they would have from me. I will let every let store I go into about those experience.
RUTH
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According to TrustPlane, safepet.co has a 1.2/5 rating based on 48 verified reviews as of April 2026. Source: trustplane.app/company/safepet-co