Safe Medical Transport

⭐️⭐️⭐️⭐️⭐ We truly appreciate you taking the time to share your experience and for allowing us to assist you or your family member with our medical transport services. If you ever need transportation to doctor’s appointments or delivery of medical supplies, please don’t hesitate to reach out.

⭐️⭐️⭐️⭐️⭐ We truly appreciate you taking the time to share your experience and for allowing us to assist you or your family member with our medical transport services. If you ever need transportation to doctor’s appointments or delivery of medical supplies, please don’t hesitate to reach out.

⭐️⭐️⭐️⭐️⭐ We truly appreciate you taking the time to share your experience and for allowing us to assist you or your family member with our medical transport services. If you ever need transportation to doctor’s appointments or delivery of medical supplies, please don’t hesitate to reach out.

🚨 This is the second negative review from this customer regarding the same experience they had back on July 11–12. 🚨 Hello, I’d like to respond to your “update.” No one has blocked you from contacting Safe Hands Relocation. As you noted in your own review, you were in communication with multiple representatives — D**, R***, and E****. You were only removed from our business Facebook page after you and your significant other repeatedly posted inaccurate and misleading statements on more than 20 separate posts. One negative review sharing your experience is acceptable, but mass-posting false claims on unrelated posts is considered spamming. I also want to clarify that you never actually moved with Safe Hands Relocation — we never sent a truck to your home. You canceled your move on the day of your scheduled route (July 11), after booking with us on June 26. Regarding insurance, the coverage is clearly stated in the contract: up to $10,000 in total liability, calculated at the federal standard of $0.60 per pound, per article. This was never hidden — it is in writing on the documents you signed. Your claim that our photos are AI-generated is unfounded. Many of the images show our actual crews wearing Safe Hands Relocation shirts alongside real customers. The reason for your price change is straightforward. You added 20 medium boxes to your inventory, each averaging 5 cubic feet — that’s an additional 100 cubic feet of space. At your rate of $6 per cubic foot, the adjustment should have been $600 more. To help you, we reduced it to only $300. It is incorrect to say that movers are only scheduled after signing the Bill of Lading. Once you booked on June 26 for a July 11 pickup, your truck and crew were reserved. When you signed your initial binding moving estimate, you also signed the Bill of Lading — they are part of the same contract. As for your “scam” accusation — our Department of Transportation license is active, and we comply with all FMCSA requirements. We are not BBB accredited by choice, as we will not pay for ratings. BBB accreditation is not a measure of customer reviews — major companies like Walmart and McDonald’s have poor customer star ratings but still hold “A” grades because they pay for accreditation. Finally, your claim about “fake Facebook reviews” is simply incorrect. Anyone is welcome to review the profiles and see that they are legitimate. The reality is simple: your move was canceled by you, outside the penalty-free window, after resources had been scheduled. Your deposit was retained according to the signed terms.

First, we’d like to clarify that we do not control Trustpilot or any other review platform. The removal of your prior reviews was done by Trustpilot, not by us, and appears to be a result of multiple duplicate reviews being submitted from different accounts. That behavior is a violation of their community guidelines, which is why they’ve started removing them. 📦 Inventory & Pricing Explanation Your original estimate, provided on April 1, was based on the inventory you personally gave us during the walkthrough. At that time, your inventory totaled 596 cubic feet and included: 1 Queen bed with mattress 1 Bookshelf 1 Armchair 1 Wicker chair 1 Dresser 2 Nightstands 5 Large pictures 1 TV stand 1 65” TV 75 Medium boxes This estimate covered 10 total items / 89 pieces. However, when the movers arrived, your actual load required 817 cubic feet due to additional items not originally disclosed, including: 1 Triple dresser 1 Dining table 1 Computer desk & chair 1 Coffee table 1 Buffet 1 Extra nightstand 1 Large coffee table 10-Large box`s These additions resulted in an extra 221 cubic feet, billed at your quoted rate of $5.50 per cubic foot, totaling $1,215.50 in added space charges. 📝 Contract & Payment Clarity At the time of pickup, you were informed of these changes before anything was loaded, as required by federal regulations. You then: Signed the updated contract via DocuSign Sent the additional payment via Zelle, not to a “random person,” but directly to your assigned foreman, as is standard in the moving industry. You were not forced to sign anything. You were given the option to: Proceed with only the originally quoted items Or approve and pay for the added volume You voluntarily chose the latter. 🧾 Items Left Behind Additional items beyond even the updated list—such as a second bed, mattresses, and frames—were not included because you declined to pay for more space. This was entirely your choice. The movers offered to add them on at the same rate, but you opted to leave them behind rather than incur further charges. ⏱ Delivery Timeline Your move was long-distance—1,497 miles—and your paperwork shows that your first available delivery date was April 18. As clearly stated in your signed agreement, delivery windows for this distance range from 10 to 14 business days from the first available date. You were picked up on April 13 and delivered on April 26, only 13 days later, including weekends. This is within the contracted window, and in fact, your delivery occurred just 8 calendar days after your first available date. At no time did we guarantee a 3–5 day delivery. What was explained is that delivery typically happens 3–5 days after the first available delivery date, which was accurate in your case. 👷 Delivery Team & Payment At delivery, your driver was accompanied by two female helpers—not related to him. These were professional laborers hired to assist with unloading. Your suggestion that this was unprofessional or informal is untrue. The driver did request the final payment before unloading, which is also clearly stated in the contract. You were not charged any extra fees at delivery. In fact, the elevator fee was waived, and you paid only the agreed-upon amount. 💬 Final Notes A $500 discount was already applied at pickup to help offset the added charges. You spoke with multiple customer service agents, including a dispatch supervisor, throughout your move. You knowingly signed every contract and approved every charge. Your items were delivered over 1,400 miles away within the agreed timeline.

Hi Justin, Thank you for taking the time to share your concerns. We’d like to respond to each point with transparency and facts based on our records and communications with you. 1. Inventory and Price Adjustment When you initially booked your move, no detailed inventory was provided. You simply stated that 2,000 cubic feet would be enough to accommodate your entire move. We based your estimate on that number. A week prior to your move, we attempted to complete a quality assurance call to review your actual inventory, but you declined. As a result, our team arrived without an updated list, and your items exceeded the space originally reserved. You were informed of the overage and willingly paid the additional deposit without dispute or objection at the time. 2. Communication You spoke with multiple agents throughout the process. While we understand the frustration of not having an exact delivery date, please note that all customers are provided with a 7–10 day delivery window for long-distance moves. No moving company can guarantee an exact date without additional expedited services. Your delivery from Colorado to Arizona (853 miles) was completed within that promised timeframe. 3. Damaged Items & Insurance You purchased additional full-value protection insurance from a third-party provider, which was a smart decision. As we’ve explained, you cannot file claims through both us and the third-party provider. Our standard cargo insurance covers up to $0.60 per pound, while your private policy should offer significantly more comprehensive coverage. According to your own provider, the items you reported as “damaged” were deemed to have only light scratches or minor cosmetic wear—not enough to be covered under their policy. When you came to us afterward, our insurance provider reached the same conclusion. Despite this, we’re still open to reviewing the matter further. As of today, August 4, we have not received a completed claims form from you, nor any photos or a list of missing or damaged items. If you’d like us to advocate further on your behalf, please send that information to claims@safehandsrelocations.com. 4. Delivery Times & Drivers Your shipment required two separate trucks because an 18-wheeler could not access your delivery location. Both deliveries occurred in the timeframe discussed, and you were given options for morning or evening windows—both times, you chose evening delivery. We understand the inconvenience, but we delivered within the promised window. As for the drivers, we work with licensed, independent contractors—many of whom operate their own moving businesses but work exclusively under our authority and contracts. This is standard practice in the industry and allows us to cover the entire lower 48 states efficiently. We’re not denying your experience—we’re simply providing the full context. You were delivered within the agreed window, paid for the correct volume of space, and have not yet submitted documentation to support the claim of damage or loss. We want to help resolve this, but we need your cooperation. Again, please send any photos and a full list of missing or damaged items to claims@safehandsrelocations.com, and we’ll be happy to assist further. Sincerely, Safe Hands Relocation LLC

To clarify for anyone reading: You initially signed up with us on January 18, 2024, but due to financial hardship, you weren’t able to make your full deposit upfront. Instead, we worked with you for over a year, allowing you to send $100 monthly payments until your full deposit of $1,036.51 was finally paid. You then continued sending monthly payments toward your remaining balance of approximately $2,700, which we accepted in good faith—without applying penalties, interest, or enforcing cancellation. Once your account met the minimum threshold to be dispatched, your items were picked up from your California storage unit on June 16, 2025. At the time of pickup, there were additional charges totaling $500 for boxes and long carry fees due to limited truck access. Since you did not have the funds to pay that $500 at the time, we extended you 30 days of free storage as a courtesy to give you time to come up with the remaining balance. As of today, that $500 balance still remains unpaid, and you have not made a single payment toward it. So if the balance from pickup is still outstanding, why would you expect us to proceed with delivery—especially when you’ve also admitted that you don’t have the final delivery balance either? You are essentially demanding that we complete a 1,945-mile long-distance delivery, without having paid the balance from pickup and without any payment plan or commitment for the final delivery payment. It’s not reasonable to expect a company to complete a service of this scale with multiple outstanding balances and no resolution in place. Regarding the items left behind: When our crew arrived, they found significantly more items in your unit than were originally declared and paid for. You stated that you hadn’t visited the unit in over a year and didn’t know what was there. You were informed that the additional items exceeded the space you had paid for and that they would need to be left behind unless you covered the extra cost. You acknowledged this and made the decision to proceed with the items that fit within your prepaid space. Now that the pickup has been completed, you are asking us to return to California to retrieve the leftover items—without paying for the additional trip, and while still owing money from the original pickup. Additional context: You have contacted our team between 4 a.m. and 11 p.m., sending dozens of messages at a time. Your messages have included abusive language, personal threats, and mentions of involving the FBI. Despite this, our staff has remained professional and continued communication with you in an effort to resolve the matter. We are still willing to work with you to complete the delivery once the $500 balance is resolved. If you’d like us to return to California to retrieve the remaining items, we’re happy to provide a quote for that as a separate move. But we cannot proceed with any unpaid work, especially on a long-distance move spanning nearly 2,000 miles. We welcome honest feedback, but accusing us of being “scammers” after the extraordinary patience, flexibility, and support we’ve extended since January 2024 is simply false and unfair. We hope you’ll reconsider your approach and work with us toward a respectful and realistic resolution

First off, I want to address your complaint. You mentioned “miscommunication,” but that was because the movers arrived 45 minutes early, not late. We use GPS tracking, which provides live ETA updates. Of course, if they stop for food, fuel, or hit traffic, that may adjust the time slightly. In your case, we advised you to be prepared for June 13th or 14th, and when we narrowed it down, we gave you a time window. The crew simply made good time and arrived earlier than expected. Now, regarding the delivery timeline: your contract clearly states that for a 1,442-mile move, we ask for 10–14 business days from your first available delivery date, excluding weekends and holidays. If you’re available right away, the delivery process starts immediately. But if you had told the movers you wouldn’t be available until June 21st, then that would’ve been the first eligible delivery date. You were picked up on the 13th/14th and your items were delivered 11 business days later, well within the contract window. We always advise customers not to book flights around delivery dates because even if we aim for a specific window, delays due to mechanical issues, weather, or other jobs can occur. Roxy remained in contact with you during the delivery process, but the issue was that you kept requesting an exact date, which we never provide for shared moves. The driver may have given you a goal date, but again, delivery ETAs are not guarantees. Regarding the pickup and loading, the reason items were left behind is because you had more inventory than what was originally submitted to us. You were offered two options: (1) add the additional space at the same per-cubic-foot rate, or (2) leave those extra items behind. You chose to leave them. The driver did not pick random boxes—he packed what fit in the agreed space. Some additional boxes were used only because you had loose items and unpacked materials (e.g., clothes, lamps, etc.), which cannot be loaded unsecured into a shared truck. Your move did not fill an entire truck, and that’s exactly why your price was so low. The driver had to load, unload, and reload multiple times based on your changing decisions. That’s likely what you perceived as “complaining,” but he was doing his job as best he could given the shifting instructions. Now regarding your statement about delivery delays—your delivery was completed in under two weeks (11 business days), which again falls well within the 10–14 business day range. Our crews don’t work 24/7. Expecting a 1,400+ mile delivery in 24–48 hours on a shared truck isn’t realistic unless you pay for a dedicated direct move, which costs significantly more. That’s why you were quoted under $3,000 instead of closer to $7,000+. Your repeated calls and emails were received, and you were responded to. You just weren’t getting the answer you wanted—an exact date—which we cannot and do not provide. There’s a big difference between “lack of communication” and “not getting a specific commitment.” As for the delivery notification, we understand you didn’t receive a full 24-hour heads-up. That can be frustrating, and we apologize. Still, your delivery was successful, and the crew got your items inside. Lastly, regarding your missing or damaged items: you are covered under the insurance you chose—standard cargo at $0.60/lb per article. You declined full-value protection. While we understand a crib or bed may be worth more, the payout is based on weight, not retail cost. This is clearly outlined in your contract. We’re still trying to locate the bed frame piece. If it’s not found, your claim will be processed per your coverage. Damages can happen in long-distance moves due to shifting during transit, and while unfortunate, that risk is understood and signed for in every agreement. In closing, this situation stemmed from misunderstood expectations, not failure on our part. Your move was completed on time, under budget, and within the exact terms of the contract.