Products are very good, customer service not so much
Products are very good. On a recent purchase, my presale inquiry was respond to very quickly regarding a discount. I was given a code for 10%. I ordered on a Friday and the next day, the site had a 20% sale. I emailed about an adjustment and never received a reply. During Black Friday and that weekend, everything was 30% off! Now that was two weeks after I purchased so I'm not complaining about that sale. But having an additional 10% off the day after your order, in my opinion deserves an adjustment. I don't like getting excellent pre sale customer service, but none after the sale. We went camping this past week and the water softener from RV Water Filter Store performed great. Really changed the water quality. So I have a mixed experience.
Ed
Excited to use the system, helpful customer service
Still getting my system set up to use my first filter system from this store, but it seems good. Had a cracked part and the company sent a replacement no charge, which I'm very grateful for. Look forward to using this filter system for a while and trusting the quality of my RV water.
Leah
No idea where these positive reviews…
Last Update 5-22-24:NOTE: I took screenshots after every reply, and Trustpilot also has a record, including your post modifications!Surprisingly,- today I noticed the return address added in a previous post, which I've been waiting for since NOV 2023.Once again, I have no idea where your reviews come from! But let's face it, the internet is full of platforms where companies buy positive reviews to cover mistakes.However, this bitter lesson is over, thanks to Amazon's understanding in allowing a return after 6 months, because the missing support by your company. That should be warning enough. I'll warn every potential customer against buying from your company. Be cautious and check bad reviews on Amazon; they don't take care of you.----------------------------------------------------Update 5-21-24:Your company has assured us since November that we could return it if we were not happy, but you advised us to hold off until we left Florida because you said our water must be very bad. Actually, it's the same bad-tasting water as in Florida. Therefore, we contacted you multiple times at the same email address for weeks, but we got no response anymore. Last week, you mentioned on TrustPilot that you would return it and refund me in full, but again, nothing happened. People can make up their own minds about your reviews and are smarter than some companies think ;) However, I contacted Amazon today and forwarded them the entire email conversation we had as well as the ongoing story here on TrustPilot. GOOD NEWS: They will accept the return of your water filter because we were NOT the first or only ones with this problem, as all potential customers can read on Amazon. They've kindly stepped after 6 month in for your company. I'm sure they've already informed you, and that's probably the only reason why you've responded since Friday.This could have been handled so easily with a replacement since November, instead you left us behind. --------------------------------------------------------------UPDATE 5-17-24One again I sent you the order # yesterday to the email you recommended below, BUT again, I got NO response!! Very strange.----------------------------------------------------------UPDATE 5-16-24After their response, I contacted the company again under the email address they provided to me (see their response below), but nothing happened, no reply as before. Nobody takes care. Very disappointing.-----------------------------------------------------------Original ReviewNo idea where these positive reviews come from! This water softener has been a big disappointment. Our previous campground in Florida had hard water, so I ordered the largest model of this softener to avoid having to refill the salt every month. However, I ended up needing to add 6 pounds of salt at least every 4 days! I still was very frustrated with the results and contacted RV Water Filter Store, who recommended using ResCare to potentially extend the refill period. Unfortunately, it didn't help, and I still had to refill the softener every 4 days. My neighbor had a similar softener from another manufacturer and only needed to refill the salt every 6–8 weeks. Now we're staying in Utah, where the water isn’t as hard as in Florida, but I'm facing the same issue. I end up adding 6 pounds of salt to this water softener every 4 days, which is becoming very expensive over time. I suspect there is something wrong with the water softener I purchased from RV Water Filter Store. I am very unhappy with this product. I wrote them several emails to ask if I could return the softener, but they have not responded. In the end, I am stuck with an expensive softener that does not work as expected. I cannot recommend this company. There are much better softeners on the market—stay away from this brand.
Pam Books
Good support
Emailed for assistance on what filter to use, confirmed my assumptions. They came promptly. The only issue was getting them aligned in the filter body but that is not the stores fault.
Mike Baillargeon
Definite extra effort after a computer…
Definite extra effort after a computer failure would not take an order.
David
Great product
Great product! We noticed a difference in our hard water in a very short time! The service from this company was outstanding! We are already considering another purchase for our resort trailer!
Beverlee C
Haven't had a chance to use the water…
Haven't had a chance to use the water softener and filers I purchased yet, but the response and ship time was phenomenal! The quality appears to be very high and I am extremely confident I will be equally happy once I start to use it!
Caleb Taylor
Got a filter from someone else
Got a filter from someone else, yuk.Water was not drinkable-- just tossed them when your product arrived. Sorry I ever purchased from another company!Originally bought my RV water filter from you and it has worked great all across this country, no matter what nasty water I put into the system.
John
Brad was incredibly helpful in…
Brad was incredibly helpful in explaining the various types of filters and helping me find a one that would fit on my sailboat.
Edward Storey
Easy and fast shopping
Easy and fast shopping
S Chaney
Smooth on-line ordering.
Simple, straight forward ordering of products that you actually order.Quick shipment every time.
Bryan
Great Quality Filters & Customer Service
Items were shipped on time. And am happy with the quality of the filters and brass fittings. Customer service was excellent. Will order again.
MARKUS
on time and a good product.
on time and a good product.
ken
Great products for cleaner water source to my RV
Easy ordering process. Fast shipping and secure packaging. Wonderful water filter
Michelle Brunner
Great customer service
Products delivered as expected and quick communication for inquiries and product support.
Kevin M
PERFECT…
The part we ordered was a perfect match, delivered promptly and in perfect condition.
Paul Hannigan
I like the product but I received an…
I like the product but I received an email about a 30% discount and never got it. Maybe I just read it wrong.
Omar
RV Water Filter Store has an easy to…
RV Water Filter Store has an easy to navigate website. The product looks well made. We have not tested it yet, so cannot confirm how the water tastes.
Teri Ann
Fast service and went beyond customer…
Fast service and went beyond customer support
Everett
Fantastic experience is no surprise
As always my order was complete, correct, and shipped fast. The discount was an added bonus, Thank You!
CC in FL
