Woken up twice by a dog barking during…
Woken up twice by a dog barking during the night.Shower didn't work in the morning when We went to use it .Staff didn't seem bothered .
Neil Farman
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HOLIDAY INN HOTEL
1.940 reviews
Last reviewed: Mar 1, 2026Do you agree with HOLIDAY INN HOTEL's TrustScore? Voice your opinion today and hear what 41 customers have already said.
resortvacationstogo.comMember since Mar 2026
HOLIDAY INN HOTEL is an online company. Based on 40 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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40 reviews
This place is an absolute disaster
Holiday Inn Panama Distrito Financiero By IHG This place is an absolute disaster. The AC in our room didn’t work at all, and the lobby felt like a sauna the entire time. We were moved FOUR times because they couldn’t get it together. The mattress in one of the rooms smelled like straight cat urine mixed with mold — completely disgusting and unacceptable. For what they charge, this is beyond embarrassing. Save yourself the frustration, the discomfort, and the regret. Do NOT stay here. Keep looking.
Roxann
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Holiday Inn Stoke on Trent M6 JCT.15
Holiday Inn Stoke on Trent M6 JCT.15. If I can just add a review on behalf of a disabled man who does not use any computer technology. He had need to stay there and could not praise the staff enough. They turned a difficult stressful day into a happy one (his words) Well done all of you.
Raffles
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Booked a premium king room and they…
Booked a premium king room and they gave me a standard and will not refund the difference or offer any form of compensation. They had the cheek to offer other guest free room upgrades infront of me. I made hotel aware I would like a paid upgrade and that was also ignored. I was woken up by hotel mate made before 9am on two of the three nights booked and when I spoke to reception they said no maintenance is happening, the drilling and hammering went on for two days and I have video evidence. I simply said please do not wake us on the third morning as we cake for a relaxing weekend and so far been woke up go hammering and drilling for hours,then believe it or not we got a call at 7.30 from reception for a taxi that we didn’t book for a man who’s name had nothing to do with me. All three days there was a welcome message on the tv to the guest, 3 different names and not one of them mine. There was also a rat in the restaurant so after seeing that couldn’t eat the breakfast. I cried everyday I was there and was so embarrassed when I just wanted to treat my partner to a birthday treat and I honestly wish we stayed at home and just had cereal it would have been more luxurious. Also when asking for a tea bag I was told I had already had mine for my room when not once did we get anything from housekeeping.
Abby
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Fraud Case - DO NOT BOOK.
I've had a booking made without my consent on this and they are refusing to cooperate, even though it was the same day I called up. They will not assist in me being refunded what was taken from my account.I consider this fraud and theft. They seem not fussed with assisting but in stealing money. DO NOT BOOK.
Huseyin Bozkurt
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Holiday Inn Glasgow UK not responding…
Holiday Inn Glasgow UK not responding to Agpda platform - "email the property" messages1. Using Agoda I was charged £154 at Holiday Inn Glasgpow when the same room was available for £141 and has a cancellation feature....2. It should be that the NON-CANCELLATION feature produces THE CHEAPEST room3. I contacted the hotel via the Agoda platform- no answer4. Thinking that Agoda would be the party responsible for this mix-up on their booking platform - where the same room popped up £11 cheaper and with better cancellation features that what I was charged5. Useless robot responses on the Agoda platform6. No way to speak to a human Agoda operative or contact them online7. A reprehensible way to put the customer in harms way by not providing proper contact
H.BADMUS
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Excellent staff but dear
Excellent staff clean room Restaurant prices are unaffordable Breakfast £18.95 pint of Corona £7.50 that's £4 more than local pub( Bristol City centre )
John Whitehill
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Holiday Inn 1350 Springs Rd. Indiana, PA
Holiday Inn 1350 Springs Rd, Indiana, PA. Do not stay at this hotel. It is dirty and I mean dirty! They do not clean the room or bathroom. The hall floors are not clean, and this place should not be allowed to remain open. Breakfast, I would not even feed it to my dog. Stay away from this hotel
Lisa P.
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Worst customer service
My daughter-in-law and her family encountered a long flight delay at Baltimore BWI airport and needed accommodations. To assist them, I contacted Holiday Inn at BWI to use my hotel points for a room reservation. Initially, I spoke with the office manager, Jason Moore, who confirmed that I could reserve the room and later add my daughter-in-law’s name as a guest.After completing the reservation, I called the hotel again to add her name, but I was met with resistance from Rihanna at the front desk. She insisted that it wasn’t possible to add a guest’s name, which contradicted what Jason had just told me. I requested to speak with Jason once more, and he guided me on how to do it through the hotel app.When my daughter-in-law arrived to check in, Rihanna informed her that she couldn't check in because her name wasn’t listed as a guest. My daughter-in-law reached out to me for assistance. During our call, Rihanna was rude, loud, and dismissive, maintaining that I couldn’t add a guest. I reminded her of Jason’s earlier confirmation, yet she continued to assert that my daughter-in-law would have to pay $129 for the night. After I sent over the reservation confirming her as a guest, Rihanna claimed the last name didn’t match, still requiring payment. This was especially frustrating given that my daughter-in-law had two exhausted kids with her. Ultimately, I canceled the reservation.Fortunately, another representative, Cathy, stepped in and was very polite and professional. She provided us with the necessary information to make a new reservation, enabling them to check in. Overall, I was disappointed with the experience, and while I initially considered giving a low rating, Cathy’s efforts warranted at least two stars.Customer service should always be respectful and professional. Rihanna's behavior at the front desk was unacceptable and does not reflect the standards of Holiday Inn. It’s clear that she does not represent the hotel effectively.
Sashana Bernard
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Holiday Inn Heathrow Bath Road
Had no sleep due to loud music, singing, shouting, door slamming well into the early hours. Holiday Inn staff aware but allowed to carry on.
Jennifer Griffiths
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Holiday INN Kensington Spa
Holiday INN Kensington Spa Birthday present booked via Spa Seekers 4 hours Spa use Unable to use as on ariaval been asked to porvide ID card for robes . Advised I have no ID card. Asked to hand in my bank card or house keys. I declined. I asked if perhaps can give some sort of deposite but not my personal card which we don't hand in as confidential. The lady said this is the hotel policy. We asked to speak with manager to help.Manager came with hands in his pocket and with a passive aggresive behaviour asked whats the issues. My husband and put his hand forward. He shake my husband hand and place his hand back in his pocket. He looked not interested lack of social skills lack of empathy no indication that he wants to help.He said whats the problem to give the bank card or house keys is safe with them.We continue to declined and advised that nobody should ask for such personal stuff to be handed in and the policy should be revised. We advised that we were not informed of this policy and clear info should be viable on Spa seekers and sent via email. They said an email was sent to us however didnt receive. We left as felt unwelcomed and felt very upset. We still pending for refund and Spa seekers reported that hotel responded that we declined ro give deposit which is incorect. We have raised a complaint same day to the IHG and was promised that somebody will call us back. We still waiting until today despite several follow ups we made directly to them.It is very dispaoting and a birthday present to remember for sure and a reminder never never to book something with such places. Disgraceful
Vasi Jackson
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I will never stay in a Holiday Inn ever…
I will never stay in a Holiday Inn ever again. I stayed at the one in Portsmouth. The Air conditioning was not working on the hottest day of the year. She sent me to 2 other rooms knowing that the air con did not work there either. No one was accountable and there were no delegation of duties when emergencies like this happened. No engineer came in the 3 days we were there. The coffee machine was broken and the Jacuzzi had been broken for months. We only paid all that extra money to be able to use the spa to be told it was complimentary. And to top it off they issued us a parking fine when we have a blue badge.
Tia
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Poor Engagement and Response
I booked the hotel for four nights. Unfortunately due to roadworks near the hotel causing major delays my meetings were cancelled. We requested a refund or ability to book another time - they didn't answer the phone when they eventually got back to us (through booking.com as we couldn't raise a response) said we had to pay the full price.I travel a lot and have never received such a negative response given the circumstances. I won't stay at holiday inn again and will use hotels that offer more flexible cancellation options in the future.
customer
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Water Outage
We stayed in the Holiday Inn resort in Pensacola Florida from June 24-26th. A two night trip. My husband booked us the hotel with points and then did have to pay the difference of cost. When we arrived and checked in no problems were reported that were going to happen during our stay we receive no text prior to checking in regarding any issues. Our first night when we get back to the hotel room from dinner, there is a letter and slid under the door in our room that spoke about having aMy husband booked us the hotel with points and then did have to pay the difference of cost. When we arrived and checked in no problems were reported that we’re going to happen during our stay we receive no text prior to checking in regarding any issues. Our first night when we get back to the hotel room from dinner, there is a letter and slid under the door in our room that spoke about having a “mandatory” water outage the next day from 9:30 AM to 7 PM. A water outage to the whole entire hotel. There was one restroom available for every guest in the hotel to use. The grill/bar outside could not function at full capacity so we were limited on beverages. They spoke of a grill out on the patio in the letter, informing everyone of the outage. Everyone that I spoke to at the resort assumed that that food was going to be free for comping us during the inconvenience. No it was not free. They asked for my room number to charge the food to my room. We got a hamburger bag of chips bottled water for $12. We decided we would just go change out of our swimsuits into clothes and go to dinner casually somewhere across the street. We did that we got ice cream. We drove around to kill time before coming back to the hotel. Upon our return to the hotel, we spoke to some people leaving the hotel and they stated the water was still out. It was after 7 PM when we returned. The children changed into the band suits and we took them down to the pool to kill more time. I go to the front desk while my children are swimming and ask if there’s going to be any compensation for the inconvenience of today. And he said oh yes, we can give you 25% off. I said also I was charged for lunch today during the grill out and I’ve had heard of other people that got vouchers for free food. So he said oh yes, I will take that food off of your room. This is unacceptable. No one should ever have to deal with this in it during a hotel state without being warned about it or told about it before checking in they claimed that Text were sent out but me Norma Husband received a text and I spoke with other guest and they did not receive text regarding the outage. The water came on at approximately 9:15. So we thought the problem was solved. We could finally get showers. But upon going into the bathroom and turning the water on, it was brown and it continued to be brown throughout the rest of the evening. We had to use bottled water to brush our teeth, wash our hands. I have been to 3rd world countries and have had to deal with situations like this. This is America. At a beach resort hotel. The cost per night is extremely high for a hotel. I would love to hear from corporate and be fully compensated for our stay.
Stephanie A.
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Unfriendly staff at the entrance
Went to collect my stuff from Evri locker in Wembley, and unfortunately the Evri shows the mark on map near Holiday inn in Wembley (which is wrong). Went in to ask, and 2 people from reception even without asking must have noticed I am looking for something and were already escorting me out without even asking, then, when I explained said they are not sure where the place is- didn’t even look on the map properly and sent me across the road- knowing that that was wrong, just to get rid of me. I am a lady and I don’t look like robber, nor homeless.I hope that the manager will see this and teach these staff some manners, because this is so unhelpful and wasting time of everyone. I have been to other Holiday Inns- through work and this is disgraceful. Everywhere when I travel, the staff at the reception is the people trusted for direction advice. What a joke this was.I would have thought this would be good opportunity to treat people going there for the same reason as I (because clearly this might be daily occurrence) and learn where the Evri locker is and be helpful. That would gain them better reviews and they won’t be just useless and rudely sending people across the road. Is it not people who book the places at the hotel? Or some aliens? Because they treat people like ru.bbish.
Adriana
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CAR PARK RIP-OFF
Arranged to meet a hotel guest for a meeting at Holiday Inn Peterborough West. Arrived and went to reception to announce my arrival - no mention of registering my car. Barriers had been up in the car park and (contrary to documents since received) no clear evidence of signage. Anyway, who would expect to pay at a car park in this out-of-town quiet wooded area.Now I have received a parking charge from Parkingeye for £60 (if paid promptly). Can I be bothered with the hassle of trying to get the charge quashed - NO - I'll pay it and never book at a Holiday Inn again.
Martin Harvey
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I booked 2 weeks in advance for a stay…
I booked 2 weeks in advance for a stay at the Holiday inn IHG, in Lincoln, then realised i had booked the wrong week so immediately asked for the booking to be moved to the 3rd or 4th week of the month.Both the hotel and booking.com said "No" because I had booked through booking.com and the hotel would not change the dates as it is company policy.So now I am going to drive a 400 mile round trip to stay in the hotel and then have to go back to Lincoln the following week to conclude my business trip..........BUT......NEVER again will I stay in a IHG hotel.........and also, next time I want to stay somewhere I will ring the hotel directly to compare prices as it seems to me that I am in the middle of some hostility between IHG and Booking.com because my room was £10 cheaper through booking.com.
Andrew Betteridge
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I have been a loyal member of IHG for…
I have been a loyal member of IHG for over 8 years, putting my staff up in numerous hotels around the country weekly, but Holiday Inn wolverhampton Race course has just ended that relationship, we reported a smashed tv which they have now without notice taken £500 from my account, cancelled our rooms with no refund, we even have photo evidence, the duty manager the night of the 2nd April knocked on our two rooms at 2am to change rooms!! the attitude of this hotel is appalling treating like some delinquent and spuriously charging a figure plucked from the sky for damage we have evidence to prove we didnt do.Their disgusting and i will be now never using IHG again
Eco SW
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The electric was not working so there was no shower, couldn't charge our phones or make tea or watch TV.
We stayed in the Holiday Inn in Bromsgrove just outside Birmingham.We got to the room and there was no electric so we couldn't have a shower make a cup of tea, watch TV, charge our phones, or the heater would not work.This was for the new year celebration and the hotel experience put a dampen on our stay. We pay for all these things within the price and all we got was several sorrys. We will NEVER use Holiday Inn again. Especially kooking at these reviews.
Cyrlene Braithwaite
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The staff were very helpful.The room…
The staff were very helpful.The room was comfortable,slept right through.The breakfast had everything from vegan to full english,and check-out very easy.will definately stay there again.
Mr thomas saggerson
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According to TrustPlane, HOLIDAY INN HOTEL has a 1.9/5 rating based on 40 verified reviews as of April 2026. Source: trustplane.app/company/resortvacationstogo-com