Defenders is not the quality of ADT
High pressure sales tactics… I had a suspicion that this third-party company was not the real ADT but Iwas in a hurry to get installation back in 2020.Although the system worked OK, which I loved when I was in San Diego, the monitoring was suboptimal… My doorbell camera stopped recording and it has been very frustrating… ADT/Defenders wanted me to purchase/ upgrade to a Google doorbell camera instead of replacing their defective product... Additionally, when they replaced the battery in one of our keypads, the battery did not fit… Swelled up… And they refused to replace.… (It's no wonder that the good techs keep leaving.) When I move, I will not be using Defenders/ ADT again... And apparently, customer service did not care when I told that rep that... in response to their attempts to get me to buy a new battery instead of replacing the defective one.
StarchMD
ADT is bad business!
Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!
Sherry Massanelli
This is not ADT
This is not ADT, if you want to get protection for your home. Call actual ADT. ADT knows what they are doing. These guys are terrible. Can't believe I accidentally called them first.
Alan
I'd give 0 stars if it were an option.
I'd give 0 stars if it were an option.- Customer support is non-existant. Was transferred 3 times with a 15min hold time on each transfer to get new batteries for a lock. No one was able to resolve the issue and no one was able to confirm how I could resolve it myself- All customer service people seem to have a window of conversation before they transfer you, was never able to stay on with someone for more then 3 minutes before being transfered to a random department, and the new person was never given the details of the previous conversation so it was a loop of the same conversation endlessly before being transferred again- Email correspondance was happening simultaneously. Despite paying for the entire service I was informed there are call out fees to assess and to fix problems, despite paying for the service and maintenance of the system. I reviewed the contract and it turns out the indemnity and warranty clauses are solely provided to make sure ADT gets paid regardless of what happens to me, my system, my home or my family. The liability is not shared even slightly and their sole focus is extracting as much money as possible while doing as little customer service as possible- For anyone who wasn't aware, the contracts have auto-renew clauses, so when your term is up, they will continue billing you forever unless you specifically tell them not to AND do it more than 30 days before a billing cycle, meaning they will take a month or 2 additional from you if you don't cancel more than a month before the end of your contractOverall, I would be the exact same level of safe with a mechanical deadbolt and a trip wire based on the service they have and continue to provide - or rather not provide. And they are free to increases prices at will after the initial 12 months of the arbitrarily long 3 year agreement regardless of any short comings on their end.If you have literally any other service available to you, avoid ADT. If I were able to, I would cancel my contract today, but unfortunately that would mean I give them the same amount of money without the bare minimum 'we can call the cops if your alarm goes off for more than 5 minutes in the dead of night' service.
Nicholas Roach
Great team
Darryl Bailey and Breland Johnson were awesome! I have never had sales people with so much enthusiasm. They explained everything from install to payment and billing. Kaden, the tech came out the next morning for the install. With all of the commotion from the kids (day care), he did an excellent job. Thank you all
Kelley Hofferber
Not good enough
Not good enough
K Jade
Lee Jackson working for ADT..
Lee Jackson working for ADT... Phoned ADT problem with alarm... Lee came round sorted the problem and told us what he did and how he fixed it...job well done..
Steven Ward
My experience with ADT has been…
My experience with ADT has been horrible every representative I spoke with has been horrible. Many times siting on the phone with ADT FOR HOURS WITH NO FIX as soon as my contract is over I am leaving
Aaron C
Lee Jackson on behalf of ADT visited…
Lee Jackson on behalf of ADT visited our home today to remedy a fault on our alarm and to carry out a service He was extremely efficient and helpful in resolving outstanding mattersDavid Hall
customerD Hall
Don't do it!
Uses spambots to send spam email to drum up leads, but they ARE NOT ADT.
Consumer
Took from March to July to complete the…
Took from March to July to complete the installation. Then another 6 weeks and 8 phone calls to get a certificate for my insurance company. I've just called to update account with my new credit card number and was hung upon 3x.
Kristin Cherry
Not feeling them
Not feeling them, especially since I found out they are a subsidiary of ADT. I thought they were all under one umbrella. I don't trust third-party companies like this. My installation fee was $1800 and they just took my last installment. But because they are a third-party, ADT did not see this charge on my account, so the whole time, I'm thinking this is fraud. ADT should be able to see ALL charges made, even by subsidiary companies!I'm calling Capital One to block PYH from my accessing my card now that my installation fee is paid. I hate companies like this.
Onya Jones
Ignores No Soliciting Signs
Kaitlin and another colleague came to my door, rang my doorbell, knocked on my door, and left her business card at my door when I have TWO no soliciting signs clearly posted at my home. Unprofessional and disrespectful.
Kady Rain
BAD "Protect your things" LIM claim Handlers
BAD BAD, ROTTEN to the core.You sign up with "Protect your things" is actually LIM claims handlers. Bad Bad Bad. They right royally rip people off. My portfolio is large so I have been very badly ripped off. I will take legal action, and let Watchdog know my findings if they return every penny they took from me asap
Vicky Chest
I would give you zero stars if I could
I would give you zero stars if I could, worst costumer service I’ve ever experienced and have only had inconsistent conversation/information given. Do not recommend.
Geraldine Chapman
David Benavides was excellent
David Benavides was excellent, his customer service was great, he made sure I understood what I needed to do. He put everything together fast and sufficient
September Doss
I ended up getting the system but I did…
I ended up getting the system but I did not like the fact that there were hidden fees and didn't get what it was promise over the phone.
Maxine Brown
Refund was not processed, insulting sales tactic
When I called in to cancel my appointment, I was given a "confirmation code" and an estimate of when the refund will be processed. 2 weeks pass by. Nothing. I called in again only to find out that my refund was not even put into their billing system. Now I have to wait another 2 weeks in the hopes that my refund will be processed.Their lead sales guy used BS reasons to make the point that I "needed" to upgrade my security system to the new set that ADT has. My home is pre-wired for security and it can work with newer security systems. I gave them a chance to come over because I've had a wonderful experience with ADT before.I hope ADT picks a better authorized dealer to work with in the future.
Chuckee
Heed the warning, do not use Protect Your Home!
Hopefully this will save at least one person from the headache we've dealt with. During construction of our home we were forced to rent and needed to obtain security monitoring on a temporary basis. We explicitly conveyed this to the sales rep who claimed we could cancel at any time. While signing the contract on an Ipad, he glossed over each signature with a quick explanation, never mentioning a penalty for cancelling prior to 3 years. We knew going into this that is was short term and after receiving a confirmation from ADT that there was no longer a balance, we were shocked to receive a letter from a collections agency. Firstly, we were unaware that there was a 3rd party involved as we thought we dealt with ADT directly. Additionally, the service costed nearly 3X what I currently pay for a fraction of the service. Long story short, PLEASE make sure that you are not going through Protect Your Home so that you do not endure the pain we did.
MG
absolitely TRASH
absolitely TRASH. I opened an ADT account 2019, cancelled immediately after 1 year because I realized their price is unfair. Took me 14 phone calls 8hrs to get them to tell me the specific cancellation process. I need to fill out a form and fax it to them. It was 2019 and I need to FAX. Fine, I faxed a day after the service was established, before their THREE DAY deadline. Finally thought there’s won’t be anything else after they called us continuously for a while. Today I found out they charged me 700 dollars three times, twice late 2019, one early 2020. What the hell??? Absolutely a scam company, trash. I will call tomorrow to get my cash back, if not I will sue this scammer ADT
Mino Jovel
