Quick response to help
How quick the Escalation team helped me was definitely a surprise. Usually you have to wait a few hours but they helped instantly. I liked that. Thank you Claire
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Potplantme is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed September 16, 2025.
How quick the Escalation team helped me was definitely a surprise. Usually you have to wait a few hours but they helped instantly. I liked that. Thank you Claire
I asked for a refund and I received an email with their ok, and a the day after, the get the money from my account. After sending an email, I'm sure the will refund the money.
Not bad but like normal
The immediate response to my request
I don't know how I ended up in this company but when I enquired their response was quick and great
Issue is being handled well by Eugene". Communicate well and shows empathy and understanding. I am still waiting to be refunded though and hope that will be done as soon as possible. I will then come back here to update this review.
Very helpful
As a south African i would not use potplantme ,due to euros.But the assistance was very helpful, they immediately reply,and is will to assist,that is why I rate 5 star for service and know through that they will keep customers
Mention details that helped shape your opinion, both good and bad. Be as objective as possible.
They were very helpful in cancelling my subscription and setting my refund in motion.
I needed a refund - they issued it without any problems.Edit: I haven't received it after 15 days and when I ask the info from them that my bank requires, they say we can't share that with you
Good day. X xxxxx xxxxx
Good Customer Support by Eugene
Everything was explained understandable and informative.
quick response to complaint
Zoe was in touch
The response is very fast and very helpful
I unknowingly signed up to this membership program and the team has been very transparent and helpful in resolving my issues. I’m very grateful
Eugene was helpful
Emily is doing her job nicely he update me time to time give her a 5star
According to TrustPlane, Potplantme has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/potplantme-com