Do you agree with Portillo Restaurant Group's TrustScore? Voice your opinion today and hear what 16 customers have already said.
Portillo Restaurant Group is an online company. Based on 16 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed February 23, 2026.
I just had the best experience tonight! I am from Chicago and was had a great interaction with a worker Kaelyn. I love my beef dipped with cheese sauce. She suggested I get a side of gravy to make sure it was the way I wanted it. I will definitely go back. Great attitude. Thanks!
I have placed in order driveway I have really for a long time by the pick up window meantime 10 minutes past and I will still waiting afterwards there was no receipt. My burger and. Italian beef is ice cold it looks like it’s been sitting on the side for quite some time location in Crestwood IL.
Last week had a carry/out order Hamburger Bundle on 95 and Pulaski, Number 96, WANTED no cheese gave me cheese. And went back for same on wanted no pickles, tomato gave me both of them on them. Also burnt burger cold fries.. What happen to your quality..........
I love Portillos but the only reason I can't give them 5 stars is because majority of the time something is missing from my order. The positive is they make their fries in seperate fryers so it limits cross contamination with dairy allergies.
We order the "hot dog" specials and found the skins were so thick I couldn't chew them (not the normal Vienna dog). I Asked to see the manager and he STATED that several times a year they come like that, we still serve them on the weekends only. I then Sent a letter to the store, and another manager replied with the same response! This tells me that they KNOWLINGLY sell subpar food at premium prices. Profits over customer appreciation/satisfaction. Portillos was built on good products you can TRUST. Corporations answer to that is shown above.
Portillo's Orlando Palm PkwyFast food restaurantOrder pickupOrder deliveryChicago-born chain for hot dogs, Italian beef sandwiches & more, plus beer & wine, in retro digs.Service options: Has outdoor seating · Has kids' menu · Dogs allowed outsideAddress: 7715 Palm Pkwy, Orlando, FL 32836Phone: (689) 800-0102Menu: order.portillos.comOutstanding experience on May 19th 2025 ..from GM: Jesus Saurez, Mgr on Duty : Barry , Ema employee, another outstanding manager who came all the way to give it to my car, as I had so many things in the hand to carry..I cannot thank enough of him..he is Alex or pretty common name.. I have his picture, but i totally forgot, as i have become really old now..Oldest Asian Indian thickest accent man.Really Appreciated.Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: #5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy"Be Truthful,Honest and Fair"
Had a problem at Portillo's. Order takeout. Two hamburgers two hot dogs fries and onion rings. Took over 15 minutes to receive my order. Food was cold by the time I got it. Watched other orders being processed while I waited for mine. The two guys in front of me had burgers and got their food and finished it and left before I even got mine. Portillo's has not tried to reach out to me about my complaint. Showing that they obviously do not care about their customers. Find another restaurant to go to.
For the last 2 years our Senior group has made complaints about the Glendale Heights location, as well as Streamwood and Bloomingdale, IL These locations have the most errors in our groups orders. This has become absolutely silly & rididculous this past summer 2024 thru today. For a company that took over a few years ago and the stock was $47.00 a share and now is a little under $10.00 per share the only thing you did on less volume was to increase prices and have less quality. Particularly the beef sandwiches. What a sad note to a company that wasn't any different when it started other than customer service. It was an alternative to McDonalds, Burger King and Wendys. Sadly our 400+ group has seen Portillos hire people that can't communicate with customers at the order level and customer service levels. Todays order was no different but could have been corrected without lying to my face. After I didn't get what I wanted in my order, I called from my vehicle in your Glendale Heights location. I had a girl with a high squeeky voice answer and said she would get a manage, then after several minutes answered the phone again like it was a brand new call. She told me they were extra busy and that someone would have to get back to me. It was 2:45 in the afternoon on Thursday. There was no one there, I was in the parking lot. I left and will charge back the meal since I am handicapped and couldn't return the order in the store as I was told. Most consumer complaint organizations give your company a 2.5 out of 5. That's terrible. We give you a 1.5 because our group has over 1800 complaints that we have kept track with, from wrong meal,(primary) to being ignored when the order is ready because somoneone could't see their number in the parking lot 30 ft away. I have to conclude to our members that it may be time to boycott your 5 stores that we primarily vist. Too bad.
Dear Portillo's Corporate Team,I am writing to formally address an incident that occurred at your Niles location at 8832 West Dempster on September 7, 2024, at approximately 3:30 PM.Upon arriving at the location, I requested to speak with a manager regarding reservations for my son's upcoming 21st birthday party. I was directed to speak with the assistant manager, Cielo. When I inquired about how to make a reservation, Cielo's response was shockingly aggressive and rude, without any provocation on my part. I decided to walk away, letting her know that I would return half an hour before the party.Around 4:45 PM, I returned to the location, purchased a Portillo's chocolate cake, and requested a plastic knife from a manager named Nahum to cut the cake. Unfortunately, at this point, Cielo once again became involved. She emerged from the back and rudely advised the manager not to assist me, stating that it was not their problem that I didn’t have my own knife. I calmly informed her that I did not appreciate this level of unprofessional behavior and was very aware of how poorly she was treating me.Later in the evening, Cielo directed her rude behavior toward my sister, who has a learning disability. Cielo was unnecessarily harsh, insisting that my sister log out and leave the premises. When I confronted her about bullying my sister and informed her that I would speak to my lawyer regarding this discrimination, Cielo escalated the situation by calling the police, which unfortunately disrupted and ruined my son's birthday party.I am deeply disappointed by the treatment we received and the way this situation was handled. It not only ruined an important celebration but also reflected very poorly on the professionalism expected from Portillo's staff. I request that this matter be investigated and appropriate action be taken to ensure no other customer has to endure such disrespect and poor service.I am writing to bring to your attention a serious matter regarding the treatment of my sister, Terese, who has been employed at your [location] for the past four years.Unfortunately, during this time, Terese has often returned home feeling deeply upset due to the behavior of Assistant Manager Cielo and Manager Nahum. Despite being fully aware of Terese's mental learning disorder, both have engaged in bullying behavior towards her, which has taken a significant toll on her well-being.Recently, during a visit to celebrate my son's 21st birthday, an incident occurred that has made it clear this situation requires urgent attention. Terese had highly recommended we come to your restaurant because of the wonderful food, but the experience turned sour when Cielo once again acted unprofessionally. Terese, who had been helping us navigate our large order, was unfairly accused of spending time with family instead of working. This was an unnecessary and inaccurate claim, as she was simply trying to assist us.The situation escalated to the point where the police were involved, and despite Terese's innocence, Cielo clocked her out and terminated her employment without any legitimate cause. This false termination, compounded by ongoing harassment, has caused immense distress for Terese and has ruined what should have been a celebratory occasion for my family.We are deeply disappointed with how this matter was handled, especially after spending over $300 at your restaurant. I feel that the actions of your staff were unprofessional and discriminatory. As such, we will be pursuing this issue further with legal counsel to address the defamation and false termination.I trust that you will escalate this matter to ensure that it is properly investigated and that corrective actions are taken.Spending $300.00 was all gone to waste.
It was the portillo's in crestwood. I went to the drive-through all I wanted was a menu.Both young girls did not have one.But the sweet, black girl , I don't know her name. She was a little more heavy set than the other.In this heat went back into the restaurant and got me one.What great customer service. It was Wednesday at around lunch time. I just want to thank her. I hope you find out who she was and reward her.Thank you she is a very nice person. 😊
I stopped here to get a hotdog and a drink. It was about seven bucks. I was kind of shocked when I opened the hotdog and it was smaller than the one I get at the front door of the Home Depot. Not to mention the Home Depot one is 100% better, if you’re a hotdog place, you should probably have good hotdogs that’s all.
I was with 2 other friends to get lunch on a Friday afternoon.We all had "sticker shock" with the current prices. More money less food, and add on prices.I ordered an Italuan beef sandwich. The staffer asked, " sweet or hot peppers with that?" I foolishly thought that was included in the $7.79 price. I was charged another $ .75, bringing the price to $8.54.The "small" fries did not even fill the small bag, at $3.19. And I had an ice tea, for $2.48 The bill was $15.00, with tax.The ketchup cups are so very tiny that you have to use 3 for a normal condiment size of one. The cup for the ice tea holds 24 ounces of liquid, but Portillo workers fill the entire cup with ice cubes so you can only get maybe 8 to 12 ounces of liquid.I know that times have changed since COVID, but I miss the old PORTIILO menu with they're ribs, different soups and salads. Now, it's all about cutting corners, serving sizes, and "extras", for a larger profit. Too bad, so sad, because I will not return to your restaurant, and neither will my friends.
Ordered chopped salad. It is sub post to have bacon and chicken. Do they use a tablespoon for that? I have little bits of shredded chicken and don’t see or taste bacon. I haven’t been to crestwood, I’ll. In over a year. I see why I stopped going there.
Good place, burgers are really not bad, not many varieties of souces though.
The quality has been getting worse over the last year. The drive thru used to be amazing! I wouldn’t think twice to pull up even if 15-20 cars in line. Now, I just keep driving to another place because it will take FOREVER! It’s funny because they have someone outside taking the order and my money but unlike (my beloved portillos of old) they have nobody running the food to cars cued in line so15-20 mins later I get a lovely COLD soggy beef sandwich and lacking any actual beef. What happened to you? Everyone I talk to has had similar experience. Guess their feeding off the reputation and good work of the last 50yrs. Too bad and shame on you.
Whenever I'm in town in Chicago, this is my go-to spot. Great variety (chili-cheese hotdogs are stupid good), atmosphere, and the food is consistently delicious. If I'm going big, I'm going Portillos lol.
According to TrustPlane, Portillo Restaurant Group has a 2.4/5 rating based on 16 verified reviews as of April 2026. Source: trustplane.app/company/portillos-com
