Greedy overpriced and unfair about refunds.
This company has been terrible to deal with. I bought access to register my dog's microchip with them for $25 and changed my mind the same days since I found several reputable compaies that do it for free. I requested a refund that same day and they REFUSED--at first claiming they could not delete my pet's info (a complete lie) then when they did delete it, claiming that the refund was agaisnt their policy. Shitty customer service and just plain GREEDY. I strongly recommend using one of the alternative and reputable FREE services to register/activate your pet's microchip such as findpet.com or any other microchip registries participating in AAHA by looking up the list on the American Animal Hospital Association (AAHA) website.
Kristen Nygren
Petkey NOT GOOD
My experience with peykey has not been good and the refuse any type of refund. My experience also occurred right after my sister's death. I found them not easy to work with at all. I DO NOT RECOMMEND THEM.
Wintersune rains
I had to re-register
I had to re-register, and a photo and they did a great job!
Neil Barba
I just registered my pet with the…
I just registered my pet with the customer service rep Railana’s help. Railana was kind, helpful and efficient making the process so easy. Thank you for your help, Railana.
Leslie Anne Malach, LMT, RMT
When my dog Penny went missing
When my dog Penny went missing, I reached out to Petkey.org for help. The process was straightforward, and they moved quickly to get her alert posted.I spoke with Coralee, who was genuinely helpful throughout the situation. She answered my questions clearly, kept things calm, and made sure I understood what steps to take next. Her support made a stressful moment a little easier to manage.Penny is back home now, and I appreciate the role Petkey played in getting the word out. Overall, a solid experience and a service I’m glad was available when I needed it.
Rachael Crawford
Thank you Curtis for your help and…
Thank you Curtis for your help and patience. He made it a very pleasant experience in getting our pup pup registered. Thank you again.
AMY
Emma helped me register my pet while we…
Emma helped me register my pet while we were in the US for the summer. Petkey were great!
Mrs Ella Andrews
No Customer Service
No Customer Service, you call, sit on hold for 15 minutes, ask for a call back and don’t get one. THEN you purchase a tag, write in the notes you want a small one and get 3 tags bigger than your dogs head. After that you will be allowed to spend an ADDITIONAL $75 to replace the tags with the corrects ones. OMG
Jennifer Baron
Cora did an awesome job guiding me…
Cora did an awesome job guiding me through the process of getting the microchips for my 3 cats registered. She was patient, thoughtful, personable and very professional. A great customer service experience overall -- and it could not have been easier. Cora should be recognized for her great work and that is why I am acknowledging her in this post. BRAVO Cora :)
NAOMI WEISMAN
Curtis was very kind and professional
Curtis was very kind and professional. It's people like him that make a business successful.
Barry Mitchell
Happy with the help I received….
After talking with representative Amirah L. I was very happy and satisfied with her knowledge and understanding of what my issues were. She immediately helped me with my misunderstanding and answered my questions and helped me finish my registration for my dog. She was one of the best representatives I’ve dealt with on the phone and her service was very appreciated by me.
marcella Aldama
I got my Husky back after 22 long…
I got my Husky back after 22 long months of wondering and waiting.
Richard Hardy
Beware of this company
Beware of this company. My daughter received an email from them stating your pets microchip registration is pending and to log in to get a discount on lifetime registration. Our pet has been registered to ME his entire life. He was microchipped 7 yrs ago by his vet and it was registered for life with a different company. Its always been my name at vet, my email, and his dog license has always been in my name alone. I googled this and found they search databases for micro chip numbers. No clue how they got my daughters name or email out of it. Imagine if I wasnt a responsible pet owner and keep all receipts. The company I use is looking into this. Don't be fooled into paying twice when you already have your chip registered. When I tried to call the recording says to leave a message with the microchip number. Not even 24 hr agents like the company I use who picked up right away
Magic Rainbow
Amazing customer service
Amazing customer service! Very thorough and competent work! We loved dealing with someone who cared about what they do and provided amazing help!
Sannae
Christopher Watson was great!
Christopher Watson was great. He answered all my questions and explained everything in detail. My pup, Trapper is now protected.
customer
Gold star experience
I was in panic mode as my pets former microchip company shut down unexpectedly. Curtis replied immediately to my emails and eased my mind and made the whole experience a breeze compared to the former company. TYSM!!!
Sally
Very friendly and helpful
Very friendly and helpful
LaTisha
Scam
Scam! Scam! Your pet is NOT safe from theft with these people!!! Look at how other people are saying their pets are being stolen because as long as you have the chip ID and can get into someone account, you just change the info right on the web page !!! No questions asked ! If you want to change email you do have to call but you just need the info off the web page to change it!!! NOT SAFE!!!!! P
Sam Norton
They enable pet theft.
If I could select negative stars I would. About five years ago, my dog was stolen by an abusive ex-boyfriend. She was licensed in my name with the state, her microchip was registered to me through multiple companies, and I was solely responsible for her care.Despite this, PetKey (petkey.com) allowed her microchip to be re-registered under his name without verifying its existing registration. They did not check against other databases, such as AAHA, to confirm prior ownership—a simple process that could have prevented this. Their lack of verification enabled someone with no right to take over her registration, which is deeply troubling.PetKey’s handling of this issue reflects a serious lapse in empathy, professionalism, and diligence. Their response to my inquiry stated:"Microchip registries are not obligated to verify if a microchip is registered with another database before independently recording the details... We will not be continuing further correspondence regarding this matter." – Customer Support Representative, PetKey LLCThis approach creates opportunities for pet theft, and I've spoken with several others who’ve experienced similar issues with PetKey within the past 3 years. While I understand their legal limitations, PetKey's unwillingness to explain their process—or outline steps to prevent future incidents—is unacceptable.PetKey is now hard-pressing to get this review removed even though there is nothing defamatory about it.
Laura Coyier
Charged $40 for one dog. Customer service is a joke.
I registered my dog a year ago and was just charged an additional $20, without warning. I had to email to request my card information be removed to not be charged MORE and am now out $40, when eveey other registry cost less thay $20. Customer service is awful.
Brittany C
