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LumiMeds is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 28, 2026.
I have had an easy and amazing experience with this company. Always fast and dependable and go above and beyond. When my shipment was stolen they fixed it when most wouldn’t have done so! I recommend them to everyone now
I unfortunately had the experience of multiple vials breaking in transit from the pharmacy. I worked with Jay who made the process so simple and easy. I had emailed customer service and received a response the same day. It was as simple as sending photos and they gladly got new ones sent out to me. I appreciate the ease of getting them replaced, and the quick communication.
Jay was a great help explaining the process and helping me with the changes I needed. My experience with Lumimeds has been positive.
Jay and everyone are super helpful in the process and explain what to do to get your next shipment. I wanted to get ahead of my medication after my trial of 3 months and they told me exactly what to do! Great customer service
I was very happy with the team member Nikki. She was very nice in explaining everything and informing me of my medication.
I spoke with a gentleman named Tim He was very helpful and polite.
Great place cheapest I’ve found at all great support system
Lumimeds continues to provide excellent service and support. I’ve used them for almost one year now and have referred their services to people who have asked what I attribute my weight loss…even my own primary physician!! Love and trust LumiMeds.
Great conversation with Sam. Very helpful and informative.
Andy was able to solve my order issue promptly and successfully
Tim was very patient with me. Which I really appreciated. And he didn’t make me feel stupid Thank him again for me
The Care Team response is always quick and informative.
Lumimeds is a fast and easy way to get what you are looking for. They sent messages right away and answered right away.
The Lumi team is always very responsive and helpful, they reached out to me via text to make sure my order got processed correctly and in great time. Appreciate you all!
How quick and easy and the fact a picture needs to be sent to confirm that you are over weight.
On my most recent order I had some back-and-forth with customer service that I found confusing however, once Cara got involved my issue was sorted out in no time and my order is placed correctly. Thanks Cara. Keep up the good work!
Nikki is great and provides great customer service!
Tim went above and beyond in his service to help me with my order. I would recommend Lumiemeds to all.
Tim called back within minutes after I left my information. He gave me answers and took time to clarify my questions.
I’m still in the process of testing the product from Lumimeds, but I already feel compelled to leave a review because their support has been outstanding.Nikki from the support team was incredibly helpful throughout the entire process. She was very responsive, patient, and took the time to answer all of my questions thoroughly. Every interaction felt professional, friendly, and genuinely focused on helping me have the best experience possible.It’s rare to find customer service that is this attentive and efficient. Even before I’ve fully finished testing the product, I can confidently say that the support alone has made my experience very positive.Thank you, Nikki, and the Lumimeds team — I truly appreciate the excellent service.
According to TrustPlane, LumiMeds has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/lumimeds-com
